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Payment Services Representative
Burjline BuildersRemote Payment Services Representative managing customer payments and resolving billing enquiries for a leading distributor of machinery and equipment. A full-time remote position open to candidates within the United States.
About the role
Key responsibilities & impact- Proactively communicate with customers regarding their accounts, including processing payments and addressing outstanding balances.
- Respond to customer enquiries about billing, invoices, and payment status in a professional and timely manner via phone and email.
- Accurately record and reconcile customer payments within our financial systems.
- Investigate and resolve payment discrepancies and billing disputes with a focus on customer satisfaction.
- Maintain and update customer account information, ensuring all records are current and accurate.
- Prepare and distribute customer invoices and financial statements as required.
- Collaborate with the sales and service departments to ensure billing accuracy and resolve account issues.
- Adhere to all company policies and financial regulations to ensure compliance.
Requirements
What you’ll need- Proven experience in a similar role such as accounts receivable, collections, or a customer-facing financial services position.
- Exceptional verbal and written communication skills with a professional and courteous demeanour.
- Strong organisational skills and a keen eye for detail and accuracy.
- Proficient in the use of MS Office Suite, particularly Excel, and comfortable learning new software.
- The ability to work independently and manage time effectively in a remote environment.
- Excellent problem-solving skills with the ability to handle difficult situations calmly and effectively.
- Previous experience with CRM or accounting software is highly desirable.
Benefits
Comp & perks- A competitive hourly wage and a comprehensive benefits package.
- The flexibility and convenience of a fully remote working arrangement.
- Opportunities for professional development and career growth within a stable and respected company.
- A supportive and collaborative team environment.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Accounts ReceivablePayment ProcessingBilling Dispute ResolutionFinancial Record ReconciliationInvoice PreparationCustomer Account Management
Soft Skills
Verbal CommunicationWritten CommunicationOrganizational SkillsAttention to DetailTime Management