Customer Support Representative – Full-Time / Part-Time

Burjline Builders

Remote Customer Support Representative providing exceptional service for diverse client base. Join our remote team at Dumarey Group to manage customer inquiries and assist with digital workflow solutions.

Posted 7/7/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $39 per hourWebsite

About the role

Key responsibilities & impact

Responding to customer enquiries via email, chat, and other digital channels in a professional and timely manner.
Identifying and assessing customers' needs to achieve satisfaction and resolution.
Providing accurate, valid, and complete information by using the right methods and tools.
Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
Maintaining detailed records of customer interactions, processing customer accounts, and filing documents.
Assisting with data management and other administrative tasks as part of our digital workflow solutions.
Collaborating with team members and other departments to ensure a seamless service for our clients.

Requirements

What you’ll need

Proven experience in a customer-facing role, such as customer support, client services, or a similar position.
Exceptional written and verbal communication skills, with a keen eye for detail.
Strong problem-solving skills and the ability to think on your feet.
Proficient in using computers and comfortable learning new software and digital platforms.
Must have a reliable internet connection and a quiet, dedicated workspace suitable for remote work.
Excellent time-management and organisational skills, with the ability to work independently and manage your own workload.
A positive attitude and a genuine desire to help customers.

Benefits

Comp & perks

A comprehensive and structured training programme to ensure you are fully equipped for the role.
Flexible scheduling to promote a healthy work-life balance.
A strong commitment to your continuous professional growth and career development.
A stable, supportive, and collaborative remote work environment.
The opportunity to be part of a forward-thinking multinational organisation that values efficiency and accuracy.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention to DetailOrganizational SkillsPositive AttitudeIndependence