Email Support Specialist

Burjline Builders

Remote Email Support Specialist at Burjline Builders assisting with customer queries and support. Specializing in email communication for diverse industries and troubleshooting customer issues.

Posted 7/6/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $27 per hourWebsite

About the role

Key responsibilities & impact

Respond to customer enquiries via email in a professional, clear, and timely manner.
Provide accurate information regarding products, services, sales, and rentals.
Effectively troubleshoot and resolve customer issues, aiming for a high rate of first-contact resolution.
Maintain detailed and accurate records of all customer interactions within our CRM system.
Escalate complex issues to senior team members or other departments as required, ensuring a seamless handover.
Collaborate with the sales and service teams to provide comprehensive solutions for our customers.
Contribute to the continuous improvement of our support processes and documentation.

Requirements

What you’ll need

Proven experience in a customer support role, with a strong emphasis on email-based communication.
Exceptional written communication and interpersonal skills, with a keen eye for detail.
Strong problem-solving abilities and a logical, methodical approach to troubleshooting.
The ability to work independently and manage your time effectively in a remote setting.
Proficiency with helpdesk software and CRM systems is highly desirable.
A patient, empathetic, and professional attitude towards all customer interactions.
An interest in or prior experience with industrial machinery or material handling equipment would be an advantage.

Benefits

Comp & perks

Employment Type: Full-Time
Location: Remote (Based in Los Angeles, California, United States)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Written CommunicationAttention to DetailEmpathyProfessional AttitudeTime Management