BCD Travel

Administration

• Act as primary point of contact for GPO team members for day-to-day activity, such as RFP/bid avoidance support, ad hoc reporting, presentations, data entry and CRM support/guidance
• Manage GPO inbox within Outlook: respond to or assign, lead and manage any incoming retention enquiries, archive resolved emails
• Utilize company provided CRM to document and support all sales activities
• Deliver reporting to requested parameters and frequency for senior leadership
• Assist in opening and managing corporate travel opportunities (CTOs) within the CRM, including opening/closing and updating records such as country-by-country details, volumes etc.
• Ensure accuracy and alignment with client agreement records
• Establish and maintain relationships with key stakeholders at all levels within the BCD Travel organization

Sales Administration Manager

Customer Support

• Managing all aspects of sales and retentions for targeted accounts
• Participation in RFP/bid process, client presentations, workshops, pricing, staffing configurations
• Transitioning bid intelligence on successful wins/retentions to core servicing team
• Understanding BCD sales cycle, tools, products, processes related to operations
• Identifying best solutions for customers
• Delivering bid/retention intelligence to operations during implementations
• Liaising with operational teams regarding capacity and planning
• Establishing relationships with PM stakeholders and owning partnership with operations
• Collaborating with GPO on target retentions requiring operational guidance

Manager, Customer Experience – Enablement

Solutions Engineer

• Collect, clean, and analyze data to uncover trends and opportunities
• Compile and authenticate information from multiple channels
• Automate data processes to improve efficiency and eliminate manual headaches
• Implement advanced data strategies to streamline business processes
• Identify risks and opportunities while offering smart, strategic recommendations
• Collaborate with diverse teams to understand needs and deliver smart solutions

Manager, Payment Solutions, Data Analytics

Account Manager

• Be responsible for the coordination of all central communication across regions both BCD Travel and client's global initiatives or interests
• Formulate and manage multi-national business plan with client with the goal of increasing revenues, decreasing cost, better utilizing assets and reducing risk of client attrition
• Develop Service Level Agreement for Service, Financial, MIS/CDS, Program Performance, Technology and Communication indicators, as applicable
• Create and manage to budgets and financials (includes billing, payment & profitability)
• Manage new business implementations
• Establish and maintain relationships with key customer decision makers at all levels within the customer organization
• Negotiate client contract terms and manage to all contractual terms
• Manage global account management team

Global Account Manager

Consultant

• Research, book, and manage travel reservations using approved tools and systems
• Ensure compliance with client travel policies, supplier rules, and travel industry regulations
• Provide travelers with travel options, recommendations, and relevant travel advice
• Communicate accurate information on fares, exchanges, refunds, fees, and penalties
• Assist with travel documentation and regulatory requirements, including passports, visas, TSA, and DOT guidelines
• Respond to customer inquiries accurately, professionally, and in a timely manner
• Maintain current knowledge of travel conditions and Media & Entertainment industry trends
• Support client programs and company initiatives while delivering exceptional customer service

Entertainment Travel Consultant

Accounts Receivable

• Generate and distribute customer invoices accurately and timely
• Apply cash receipts and reconcile payments to customer accounts
• Monitor aging reports and follow up on overdue balances
• Investigate and resolve billing discrepancies and payment issues
• Maintain customer account records and update information as needed
• Collaborate with internal teams to ensure accurate billing and collections processes
• Support month-end close activities related to accounts receivable
• Assist with audit requests and provide supporting documentation
• Identify opportunities to improve AR processes and enhance efficiency

Accounts Receivable Specialist

Assistant

• Help create a welcoming and efficient workplace by supporting day-to-day facilities and office operations.
• Manage accommodation and office space needs, including coordinating building maintenance and supporting office improvement projects.
• Respond to internal service requests and assist with purchasing and vendor coordination.
• Support meetings and events by arranging room setups and catering for guests and VIP visitors.
• Provide front-desk support, including handling phone inquiries and maintaining office contact information.
• Coordinate incoming and outgoing mail, courier services, and delivery records.
• Support workplace health and safety initiatives, including coordinating training and maintaining compliance records.
• Collaborate with colleagues across the business to ensure smooth office operations and an excellent employee and visitor experience.
• Take on additional responsibilities and projects as needed to support the team and business objectives.

Facilities Assistant

• Perform high-touch service excellence to key client travelers
• Accurately and efficiently handle incoming requests via multiple channels (i.e. phone, email, etc.)
• Be the primary point of contact for executive-level travelers
• Provide active travel consultation, including providing travel details and up-selling related products
• Expertly use the appropriate BCD Travel tools and systems to complete requests.
• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Excellent knowledge and application of travel supplier rules
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported.

VIP Travel Consultant

Supervisor

• Responsible for the day-to-day management of an operational administration team, including managing key performance indicators (KPI) and providing assistance and coaching
• The primary point of contact for the team members and actively coaches and develops the team to meet and exceed all performance targets
• Expertly use the appropriate BCD Travel tools and systems to complete requests
• Perform quality management such as error management
• Appropriately responds to and resolves customers' inquiries
• Monitor global distribution systems (GDS) queues daily to maintain quality control (according to client policy)
• Respond to the customer in compliance with SLA
• Seek opportunities to review operational administrative processes and the commercial relationship with the customer and provide suggestions for improvement

Supervisor Support – CTSS

Financial Planning and Analysis

• Supervise the performance of direct reports, ensuring high levels of quality, productivity, and deadlines
• Support the daily activities of the divisional finance department
• Assign duties and examine work for exactness, neatness and conformance to policies and procedures
• Work with Account Management on special financial requirements
• Complete client reconciliations for new or existing clients
• Manage monthly/on-going billing and reporting to external clients
• Support finance management team to maximize efficiency and accuracy of billing
• Run reporting enhancements implemented in client billing and reporting process
• Support team goals annually and monitor quarterly for achievement
• Coach and mentor staff
• Conduct annual performance evaluations and review/discuss progress quarterly

Supervisor, Finance

Content Manager

• Provide integration and management of Hotel APIs to ensure that the content is correctly structured, normalized, and distributed, including the API modernization projects
• Identify and implement new features or enhanced capabilities based on customer feedback, market demand, and business priorities
• Analyze existing hotel workflows, systems, and processes to identify areas for increased efficiency and optimization
• Make sure your assigned products have sound business plans, including an analysis of product profitability, sales success, and pricing strategy
• Develop and present a comprehensive business case for a proposed product investment, including cost-benefit analysis, ROI projections, and strategic alignment
• Building relationships with our vendors and suppliers; listen to their thoughts and concerns and foster ways to work together

Senior Manager, Product Planning – Hotel Content

Technical Program Manager

• Assess incidents and determine a solution approach
• Understand requests for changes and determine the best approach
• Apply a solution approach to assure a business problem has been resolved
• Proactively identify opportunities for improvements
• Coordinate the respective team
• Logically conduct assessments, replicate errors, or test situations if possible
• Execute small to highest complex configuration changes
• Perform benefit & risk analysis on small to highest scenario
• Demonstrate excellent customer service and develop customer-centric communication
• Conduct trainings and presentations to external customers
• Participate in shift planning for the virtual team

Travel Technology Program Manager

Operations

• Provide leadership to a team of travel consultants
• Collaborate with performance data to maximize the effectiveness of the team
• Develop learning programs for closing own short- and long-term competency gaps
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
• Monitor global distribution systems (GDS) queues daily to maintain quality control

Supervisor, Operations

• Responsible for client retention, contract negotiation, implementation, and business consolidation
• Sales of products and services, financials (budgets, billing, payment, and profitability)
• Business planning and reviews, and establishing relationships with key decision-makers in multiple regions
• Staff development, business continuance and escalation of operational issues
• Manage Global Program Management team and provide coaching and mentoring
• Explore opportunities to expand client servicing relationships through coordination of sales effort, pricing, and implementation
• Oversee the implementation of new business, working closely with the global implementation team to ensure customer expectations are met

Global Account Manager II

• Prepare strategic pricing proposals for national, regional, and multinational new business tenders
• Support new business development efforts, including building and editing financial pricing models for prospective clients
• Support existing client retention and expansion efforts, including upholding pricing policies and procedures to ensure financial proposals are accurate, profitable, and designed in conjunction with overall company objectives
• Provide financial review and profitability analysis for distribution to senior executives
• Calculate and track sales quota and commission plan performance for sales team
• Align across functional units to create winning pricing strategies and proposals
• Develop creative and cost effective plans to meet client objectives