BCD Travel

Manager

• Support feature‑level definition and refinement within air product initiatives
• Develop and maintain detailed product requirements, acceptance criteria, and supporting documentation
• Coordinate and execute UAT and functional validation, including XML and API behavior
• Validate servicing flows, edge cases, and operational scenarios
• Manage defect triage, issue tracking, and support cases related to air integrations
• Partner with engineering and QA teams to ensure delivery meets functional and operational expectations
• Support deployment activities and confirm configuration accuracy across points of sale
• Enable regional teams with release notes, known limitations, and operational guidance
• Monitor post‑release performance and support issue resolution as needed

Senior Manager, Product Planning – Air

Operations

• Responsible for overall governance and performance of multiple operations within Media & Entertainments division
• Ensures all operational goals are met consistently
• Implements and measures continuous improvement efforts
• Sets department goals and direction to support the achievement of the organization's goals
• Ensures customer satisfaction is measured and goals are met
• Oversees and assists team members in balancing priorities and managing their workload
• Works with performance and budget data to maximum the effectiveness and efficiency of the team
• Manages all aspects of the operation budget including forecasting and budget planning

Director of Operations, Media & Entertainment

• Supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment
• Seek opportunities to review operational processes and the commercial relationship with management team and provide suggestions for improvement
• Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
• Develop learning program for closing own short- and long-term competency gaps
• Assist the consultants in appropriately responding and resolving customers inquiries
• Monitor, sort and work on contact and reservation queues to maintain quality control

Supervisor, Operations

• Assist clients in creating itineraries and booking travel arrangements to meet their requirements
• Identify and learn how to use the appropriate BCD Travel tools and systems to complete requests
• Learn and enhance knowledge of the various travel industries supported (air, car, hotel, etc.)
• Completes assigned tasks with a minimum of errors
• Successfully completes designated training and development opportunities

Apprentice, Operations

Product Manager

• Define the technical product vision for the portfolio, including platform boundaries, capability model, and north-star architecture direction
• Own sequencing and prioritization of epics across platform capabilities, integrations, and modernization work; make final trade-off decisions based on value, risk, and technical feasibility
• Define and track KPIs that measure product team effectiveness, initiative progress, and business impact
• Translate product intent into clear technical requirements, acceptance criteria, and success metrics; ensure teams have clarity on outcomes, constraints, and guardrails
• Own operational outcomes for delivered capabilities, including incident learnings, reliability improvements, and ongoing performance/cost optimization
• Define adoption and usage success metrics for platform capabilities (API consumption, active integrations, feature utilization) and drive continuous improvement based on insights

Senior Director, Technical Product Management

Data Engineer

• Partner with Technical Product Managers to understand product vision, roadmap priorities, and business objectives
• Analyze and refine incoming development requests to clarify problem statements, scope, and success criteria
• Analyze system interactions, integrations, APIs, and data flows to define expected behavior and outcomes
• Create and maintain documentation such as process flows, data mappings, interface behavior descriptions, and business rules
• Support backlog refinement by ensuring work items are well-defined, prioritized appropriately, and ready for delivery
• Define acceptance criteria, test scenarios, and expected outcomes for validation activities
• Support the TPM in stakeholder discussions by providing detailed analysis, examples, and clarifications, along with note taking and action item tracking

Technical Product Analyst – Travel Data Platform, Orders Management System

Account Manager

• Responsible for client retention, contract negotiation, implementation, and business consolidation
• Sales of products and services, financials (budgets, billing, payment, and profitability)
• Business planning and reviews, and establishing relationships with key decision-makers in multiple regions
• Manage Global Program Management team and provide coaching and mentoring
• Explore opportunities to expand client servicing relationships through coordination of sales effort, pricing, and implementation
• Oversee the implementation of new business, working closely with the global implementation team

Global Account Manager

Procurement

• The Director, Strategic Sourcing (Indirect Procurement) is accountable for procuring regional and global products and services.
• This includes drafting RFI, RFP, and other procurement-related documentation necessary for sourcing, contract negotiations, and maximizing / leveraging BCD Travel's sourcing and purchasing power.
• This position manages accountable supplier relationships while maintaining the Global Strategic Sourcing Project List, the Global Strategic Sourcing Contract Repository, and other departmental vendor programs.
• Negotiate contracts with preferred suppliers (global, regional, country, 3rd party aggregators, wholesalers, etc.)
• Manage contract renewal terms and dates
• Develop and implement Supplier Service Level Agreements (SLA)
• Establish and maintain business relationships, including business owners, to identify needs and requirements; Senior Vice President, Global Strategic Sourcing for approval processes, Finance and accounting as needed for guidance on related matters, and Legal, data privacy, and security departments regarding contract compliance, NDA, and timelines
• Implement, monitor, and report results of financial targets
• Maintain programs and databases, ensuring all assigned projects are complete and updated frequently
• Utilize the most efficient sourcing strategy to satisfy requests based on the scope of work required, the materiality of the project, and other pertinent business factors
• Lead the efforts of a Director of Sourcing and a Director of Procurement

Director, Strategic Sourcing – Indirect Procurement

Growth Marketing

• Shape how hotel revenue strategy is operationalized regionally through enablement frameworks and structured plays
• Drive the Regional enablement strategy aligned with hotel revenue objectives, customer segments, and regional priorities
• Owns the connection between enablement strategy and revenue performance outcomes
• Make strategic decisions on enablement priorities, investments, and focus areas
• Integrate strategy, data, product, and operational realities into cohesive enablement frameworks
• Drive standards, frameworks, and approaches for enablement across teams
• Partner with senior stakeholders to align on enablement priorities and execution approaches
• Ensure all enablement assets are scalable, structured, and aligned with business priorities

Senior Manager, Hotel Revenue Growth – Enablement

• Serve as the operational business owner through implementation and change
• Be accountable for operational tasks supporting business readiness
• Complete end to end testing across systems, processes, and operational workflows
• Own operational readiness through engagement with company resources to ensure everyone is aligned on expectations, responsibilities, and outcomes for ongoing service delivery
• Maintain structure, visibility, and accountability across initiatives by tracking progress, clarifying responsibilities, and providing clear communication that measures outcomes and identifies risks or gaps
• Provide purposeful communication that drives alignment, identifies risks, and prepares Operations to assume the business with confidence
• Build confidence and establish trust through consistent follow through, clarity, and accountability

Operations Readiness Manager – Travel Operations

• Managing all aspects of an assigned portfolio of global hotel partners, including but not limited to supplier retention, partner account management, contract negotiation
• Driving strategic initiatives, financials (budgets, billing, payment, and profitability), business planning and reviews
• Establishing relationships with key decision makers globally, staff development, business continuance, and escalation of operational issues
• Negotiating agreements with preferred suppliers (global, regional, country, 3rd party aggregators, wholesalers, etc.)
• Developing vendor maximization strategy to increase performance/earnings under new and existing preferred supplier programs
• Connecting with suppliers on a bi-weekly basis to ensure shared goals are being met
• Assisting with the creation of the budget, forecast for a portfolio of suppliers, providing monthly projections on performance and income for each supplier
• Analyzing supplier performance contracts to ensure optimal revenues and earnings rates
• Following, enhancing, and educating on BCD Travel Supplier Relations

Senior Manager, Supplier Management – Delivery

Lead Generation

• Prepare responses to RFIs, RFPs, RFQs and other client requested documents
• Manage the proposal development process and individual bid team to ensure timely proposal completion
• Act as primary point of communication within the proposal development process
• Establish and manage timelines and deliverables
• Schedule meetings, take and distribute meeting notes
• Coordinate with the pricing team to ensure proposal submission to client according to established deadlines
• Lead conference calls/meetings with multiple levels of management and contributors
• Qualify the leads according to existing BCD methodology and target groups
• Ensure proposals and supporting materials are accurate for grammar, style, continuity and content
• Proof read and edit proposals and business development/marketing materials to improve clarity, accuracy, and readability
• Translate statistics and technical details into customer value

Lead Generator – Bid Specialist

• Assess incidents and determine solution approaches during the implementation stage
• Understand the request for changes and determine the best approach
• Apply a solution approach and ensure the business problem has been resolved
• Proactively identify opportunities for improvements
• Conduct customer facing implementations of OBTs and other products
• Logically conduct assessments, replicate errors or test situations if possible
• Coordinate activities with a range of internal or external teams across various issues
• Execute small to highest complex configuration changes

Travel Technology Manager

• Be accountable for oversight and direction of the team, including performance/activity updates with stakeholders
• Ensure multi-level, strategic client relationships are being established
• Support the development of client and department budget
• Lead the Account Management team to develop strategic client business plans to achieve the client and BCD Travel's objectives
• Explore opportunities to expand client servicing relationships through expansion

Director, Account Management – EMEA, APAC

Call Center Representative

• Define, own, and institutionalize a scalable operational governance framework for wholly owned markets, securing executive and cross-functional alignment to ensure consistent adoption and execution
• Set the regional quality vision and lead end-to-end Quality Programs focused on customer satisfaction and service integrity, driving measurable improvements in CSAT, booking accuracy, and ADM reduction
• Establish and govern productivity benchmarks by market, partnering closely with Workforce Management and Quality leaders to ensure robust performance measurement and accountability
• Oversee Workforce Management maturity and effectiveness across forecasting, capacity planning, scheduling, and real-time performance monitoring to support demand volatility and growth
• Champion a culture of continuous improvement, leveraging Lean Six Sigma and other methodologies to deliver sustainable gains in productivity, agent quality, attachment rates, and cost efficiency
• Own regional Business Continuity Planning, ensuring operational resilience during volume surges, system outages, and unforeseen disruptions
• Lead executive-level operational reviews across the region, identifying systemic service gaps and driving corrective and preventative actions through clear ownership and governance
• Build and lead high-performing regional leadership teams, coaching and developing leaders responsible for contact centers and offshore/outsourced operations
• Define and monitor enterprise-level performance metrics, ensuring transparency, compliance, and adherence to all BCD operational and quality standards