Supervisor Support – CTSS

BCD Travel

Supervisor Support responsible for managing an operational administration team at BCD Travel. Ensures performance targets are met and utilizes travel industry tools and systems for effective support.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $57,000 - $62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing operational administration teams within the travel industry, focusing on performance management, customer service excellence, and process improvement. Proficient in utilizing GDS systems and Microsoft Office applications to enhance operational efficiency and meet client expectations.

Highest-signal resume keywords

Operational Administration ManagementGDS Sabre ProficiencyGDS Amadeus ProficiencyCustomer Service ExcellencePerformance Target Coaching

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

GDS SabreGDS AmadeusMicrosoft Office ProficiencyQuality ManagementError Management

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationProblem-Resolution SkillsCoaching SkillsAbility to Handle Multiple Priorities

Tools & Technologies

BCD Travel ToolsGlobal Distribution Systems

Industry Keywords

Travel Industry KnowledgeOperational ProcessesPerformance IndicatorsCustomer InquiriesService Level Agreement Compliance

About the role

Key responsibilities & impact

Responsible for the day-to-day management of an operational administration team, including managing key performance indicators (KPI) and providing assistance and coaching
The primary point of contact for the team members and actively coaches and develops the team to meet and exceed all performance targets
Expertly use the appropriate BCD Travel tools and systems to complete requests
Perform quality management such as error management
Appropriately responds to and resolves customers' inquiries
Monitor global distribution systems (GDS) queues daily to maintain quality control (according to client policy)
Respond to the customer in compliance with SLA
Seek opportunities to review operational administrative processes and the commercial relationship with the customer and provide suggestions for improvement

Requirements

What you’ll need

Solid working knowledge of the travel industry, policies, procedures, and processes
Proficiency with GDS Sabre and GDS Amadeus
Strong verbal and written communication skills in English
Demonstrated excellent professional customer service and problem-resolution skills
Proficiency in Microsoft Office applications
Proven ability to handle multiple priorities simultaneously

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated