BCD Travel

Consultant

• Search and confirm travel reservations for customers
• Consult customers based on their travel policies
• Fulfill requests regarding DOT, TSA, passports, visas, and other regulations
• Provide industry information including low fares, exchange costs, and penalties
• Review operational processes and commercial relationships with clients and suggest improvements
• Maintain, communicate, and expand knowledge of supported travel industries
• Communicate and respond to requests for dedicated clients

Senior Travel Consultant

• Search and confirm travel reservations for customers
• Consult customers based on their travel policies
• Fulfill requests regarding DOT, TSA, passports, visas, and other necessary regulations
• Provide industry information including low fares, exchange costs, and penalties
• Review operational processes and commercial relationships with clients and suggest improvements
• Maintain, communicate, and expand current knowledge of supported travel industries
• Communicate and respond to requests from current and new clients
• Help clients travel smart and achieve more

Travel Consultant

Financial Planning and Analysis

• Build and edit financial pricing models for prospective clients
• Ensure financial offers are submitted in the required format
• Uphold pricing policies and procedures to ensure financial proposals are accurate, profitable, and aligned with company objectives
• Support sales and sales development leadership in financial and pricing-related activities
• Align across functional units to create pricing strategies and proposals
• Liaise with global pricing, sales, and sales development staff throughout the global sales process
• Drive regional innovation and efficiency through continuous review and enhancement of processes, procedures, and formats

Financial Analyst

Project Manager

• Manage operational projects, program optimization projects, special projects, technology product implementations, new implementations, medium to high complexity local country implementations, and account de-implementations for global accounts
• Coordinate multiple countries simultaneously when required
• Scope, plan, analyze, initiate, execute, monitor, and control projects using project management methodologies, tools, and processes
• Deliver projects within budget and actively manage project costs
• Work closely with Finance to track project budgets throughout the project lifecycle
• Deliver projects within allocated time and resource targets while satisfying defined scope and quality
• Ensure performance measurements comply with departmental/project Service Level Agreements
• Leverage global, regional, and local resources across departments and functions
• Facilitate effective, ongoing communication with project participants and key client stakeholders

Strategy

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Deployment Strategy Manager

Data Engineer

• Design, develop, and maintain data ingestion pipelines, establishing standards for data ingestion, transformation, and storage
• Integrate data from multiple management and financial systems (batch and streaming)
• Design and implement a modern data platform using Azure (ADLS Gen2-based architecture)
• Define data architecture patterns, including medallion (bronze/silver/gold) layers
• Build scalable ETL/ELT pipelines using Azure Data Factory
• Handle diverse data formats (structured, semi-structured)
• Structure and manage data using bronze/silver/gold layers (medallion architecture)
• Optimise data storage, partitioning, and performance
• Integrate ADLS with Azure Data Factory (ADF), Azure Synapse Analytics / Databricks, and Power BI and downstream analytics tools
• Implement data governance, security, and access controls (RBAC, IAM, ACLs)
• Ensure data quality, lineage, and metadata management
• Support business teams with data modelling and availability
• Monitor performance and troubleshoot data platform issues
• Define and implement access control (RBAC, ACLs) and data security and compliance standards.

Azure Data Lake Data Platform Specialist

• Expertly use BCD Travel tools and systems to fulfil client requests accurately and efficiently
• Manage travel requests via telephone, mobile phone, email, text messaging, WhatsApp, and other client-preferred communication channels, always delivering exceptional VIP service
• Search, create, modify, and confirm complex domestic and international travel reservations
• Act as the primary point of contact for executive-level, VVIP and Media & Entertainment travellers, providing proactive travel consultation and support
• Fulfil all travel requests in accordance with DOT, TSA, passport, visa, and immigration requirements
• Apply expert knowledge of airline, hotel, rail, chauffeur and car rental supplier rules and fare regulations
• Manage schedule changes, disruptions, ticket exchanges, reissues, refunds, and complex itinerary amendments
• Proactively monitor and track traveller movements and flights, identifying delays, cancellations, schedule changes, and operational disruptions before they impact the traveller
• Provide immediate assistance and alternative travel solutions during irregular operations to ensure seamless travel experiences
• Support a 24-hour, 365-day-a-year operation, ensuring continuous service and flight monitoring for VIP and high-profile travellers across multiple time zones
• Maintain and develop current knowledge of industry developments, airline policies, travel regulations, and supplier updates
• Upon joining the team, provide coverage for existing VVIP accounts during periods of annual leave, absence, or increased workload, ensuring continuity of service and maintaining the highest standards of client support.

VIP Travel Consultant, Media & Entertainment

Operations

• Responsible for day-to-day management of a travel consultant team
• Managing key performance indicators (KPI) and workload
• Providing assistance and coaching to team members
• Collaborating with performance data to maximize team effectiveness
• Developing learning programs to close competency gaps
• Providing clients with required industry information
• Maintaining knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
• Monitoring global distribution systems (GDS) queues daily for quality control

Operations Supervisor

Product Specialist

• Gather, analyze, and define requirements to assist development or configuration of solutions to increase agent productivity and decrease errors
• Analyze solutions by meeting with operations and key contacts
• Determine if the request conflicts with existing standards
• Perform GDS hit/scan evaluation for the desired solution
• Create detailed requirements for development or configuration
• Provide development team with requirements in JIRAs format
• Assist with elements required for design and programming (i.e.: PNRs, profiles)
• Meet with designers and developers to ensure design understanding
• Schedule and manage deliverables to fulfill project scope
• Evaluate requirements for given requests and assist with timeline and priority
• Articulate opportunities and risks
• Facilitate involvement of other BCD Travel departments to achieve goals
• Assist in maintaining confluence or process flows where needed
• Assist in documenting solutions in release notes
• Participate in logs for project work
• Maintain an advanced understanding of all GDS and BCD Travel technology products to ensure proper processes can be developed and implemented
• Establish a proactive approach to addressing and solving customer challenges at the point of sale

Travel Technology Product Specialist

Technical Program Manager

• Assess incidents and determine a solution approach
• Understand requests for changes and determine the best approach
• Proactively identify opportunities for improvements
• Coordinate the respective team
• Logically conduct assessments, replicate errors, or test situations if possible
• Execute small to highest complex configuration changes (many systems, many logics, many interactions, and dependencies)
• Perform benefit & risk analysis on small to highest scenario (many interacting key variables)
• Demonstrate excellent customer service and develop customer-centric communication
• Conduct trainings and presentations to external customers
• Participate in shift planning for the virtual team in line with senior management's general direction

Travel Technology Program Manager

Program Manager

• Partner and align with Program Management and commercial teams to support and drive customer programs forward
• Proactively monitor and measure program goals, seeking opportunities for savings and process efficiencies
• Provide analytical insights into the data
• Focus on benchmarking, trending, data mining, and data analytics
• Analyze customer travel patterns and make recommendations to Program Management for cost savings and other efficiencies
• Assist Program Management in developing, implementing, and reporting on KPIs and SLAs as contractually agreed
• Organize, provide, or participate in internal or customer-facing training
• Create customer business reviews including content customization and presenting directly to the customer

Program Analyst, CDS

Customer Support

• Handle customer travel requests accurately using BCD Travel tools and systems
• Research, resolve, and document customer issues and complaints within established timelines
• Deliver exceptional customer service through empathy, effective communication, and problem-solving
• Maintain high-quality standards by following BCD Travel policies, procedures, and service guidelines
• Meet or exceed individual and team performance goals and KPIs
• Communicate professionally with customers, vendors, and internal teams, both verbally and in writing
• Manage follow-up activities and keep customers informed of issue status and resolution
• Collaborate effectively with team members and contribute to continuous process improvement
• Demonstrate strong attention to detail, active listening, and accurate record-keeping

Customer Service Representative II

• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

Senior Travel Consultant, APAC

Procurement

• Create and submit proposal requests (RFPs) and sourcing and contracting hotels, venues, and ground transportation providers
• Consult clients and schedule site inspections to ensure results for meetings and events
• Recommend venues, contracting terms, and best practices as the SME (Subject Matter Expert)
• Understand meeting goals and objectives, sleeping room, and space requirements
• Distribute, monitor, and analyze supplier Requests for Proposals (RFPs)
• Negotiate contracts for best prices and concessions
• Source preferred ground transportation providers
• Manage amendments and cancellation requests efficiently
• Enter and update contracted details and negotiated savings in CVENT
• Monitor hotel penalties for rebooking opportunities
• Adhere to client compliance and performance management SLAs
• Provide excellent customer service

Purchasing Manager

Business Analyst

• Support the delivery of TRM consulting engagements, including travel risk management program assessments, gap analyses, and maturity reviews
• Assist in preparing and delivering client-facing deliverables including reports, presentations, and executive summaries
• Support the development of thought leadership content such as webinars, client briefings, articles, whitepapers, and conference presentations
• Work closely with GCM colleagues to ensure alignment between crisis response capabilities and TRM program design
• Support Sales, Program Management, and Client Management teams by providing TRM expertise during RFPs, client renewals, and solution design discussions
• Conduct research and analysis on TRM standards, regulatory expectations, and industry benchmarks