BCD Travel

Supervisor

• Responsible for the day-to-day management of an operational administration team, including managing key performance indicators (KPI) and providing assistance and coaching
• The primary point of contact for the team members and actively coaches and develops the team to meet and exceed all performance targets
• Expertly use the appropriate BCD Travel tools and systems to complete requests
• Perform quality management such as error management
• Appropriately responds to and resolves customers' inquiries
• Monitor global distribution systems (GDS) queues daily to maintain quality control (according to client policy)
• Respond to the customer in compliance with SLA
• Seek opportunities to review operational administrative processes and the commercial relationship with the customer and provide suggestions for improvement

Supervisor Support – CTSS

Financial Planning and Analysis

• Supervise the performance of direct reports, ensuring high levels of quality, productivity, and deadlines
• Support the daily activities of the divisional finance department
• Assign duties and examine work for exactness, neatness and conformance to policies and procedures
• Work with Account Management on special financial requirements
• Complete client reconciliations for new or existing clients
• Manage monthly/on-going billing and reporting to external clients
• Support finance management team to maximize efficiency and accuracy of billing
• Run reporting enhancements implemented in client billing and reporting process
• Support team goals annually and monitor quarterly for achievement
• Coach and mentor staff
• Conduct annual performance evaluations and review/discuss progress quarterly

Supervisor, Finance

Content Manager

• Provide integration and management of Hotel APIs to ensure that the content is correctly structured, normalized, and distributed, including the API modernization projects
• Identify and implement new features or enhanced capabilities based on customer feedback, market demand, and business priorities
• Analyze existing hotel workflows, systems, and processes to identify areas for increased efficiency and optimization
• Make sure your assigned products have sound business plans, including an analysis of product profitability, sales success, and pricing strategy
• Develop and present a comprehensive business case for a proposed product investment, including cost-benefit analysis, ROI projections, and strategic alignment
• Building relationships with our vendors and suppliers; listen to their thoughts and concerns and foster ways to work together

Senior Manager, Product Planning – Hotel Content

Technical Program Manager

• Assess incidents and determine a solution approach
• Understand requests for changes and determine the best approach
• Apply a solution approach to assure a business problem has been resolved
• Proactively identify opportunities for improvements
• Coordinate the respective team
• Logically conduct assessments, replicate errors, or test situations if possible
• Execute small to highest complex configuration changes
• Perform benefit & risk analysis on small to highest scenario
• Demonstrate excellent customer service and develop customer-centric communication
• Conduct trainings and presentations to external customers
• Participate in shift planning for the virtual team

Travel Technology Program Manager

Operations

• Provide leadership to a team of travel consultants
• Collaborate with performance data to maximize the effectiveness of the team
• Develop learning programs for closing own short- and long-term competency gaps
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
• Monitor global distribution systems (GDS) queues daily to maintain quality control

Supervisor, Operations

Account Manager

• Responsible for client retention, contract negotiation, implementation, and business consolidation
• Sales of products and services, financials (budgets, billing, payment, and profitability)
• Business planning and reviews, and establishing relationships with key decision-makers in multiple regions
• Staff development, business continuance and escalation of operational issues
• Manage Global Program Management team and provide coaching and mentoring
• Explore opportunities to expand client servicing relationships through coordination of sales effort, pricing, and implementation
• Oversee the implementation of new business, working closely with the global implementation team to ensure customer expectations are met

Global Account Manager II

• Prepare strategic pricing proposals for national, regional, and multinational new business tenders
• Support new business development efforts, including building and editing financial pricing models for prospective clients
• Support existing client retention and expansion efforts, including upholding pricing policies and procedures to ensure financial proposals are accurate, profitable, and designed in conjunction with overall company objectives
• Provide financial review and profitability analysis for distribution to senior executives
• Calculate and track sales quota and commission plan performance for sales team
• Align across functional units to create winning pricing strategies and proposals
• Develop creative and cost effective plans to meet client objectives

Finance Manager, Global Pricing

Accountant

• Prepare and post general ledger journals in line with accounting policies and reporting requirements
• Ensure accuracy, completeness, and integrity of general ledger and balance sheet accounts across assigned entities
• Prepare and review balance sheet reconciliations
• Support accurate and timely month-end and year-end close activities in line with global reporting timelines
• Manage accruals, prepayments, and other period-end adjustments
• Support VAT, indirect tax, and statutory compliance activities across the region
• Review and reconcile intercompany transactions and balances
• Support internal and external audit activities through provision of documentation and analysis
• Communicate confidently with global stakeholders across functions
• Execute Record-to-Report activities including journal processing, ledger maintenance, and financial data validation
• Ensure balance sheet integrity through regular review and reconciliation of accounts
• Support statutory and management reporting processes across assigned entities within the region
• Monitor and resolve open balance sheet items in a timely manner
• Collaborate with Shared Service teams to ensure consistent accounting practices and strong financial governance
• Identify opportunities to improve financial processes, reporting efficiency, and finance standardization

Senior Accountant

Consultant

• Gestionar solicitudes de viaje recibidas por teléfono, correo electrónico y otros canales.
• Utilizar herramientas y sistemas de BCD Travel para procesar reservas y solicitudes.
• Buscar, reservar y confirmar vuelos, hoteles, transporte terrestre y otros servicios de viaje.
• Garantizar el cumplimiento de las políticas de viaje del cliente.
• Asesorar a los viajeros sobre las mejores opciones disponibles.
• Identificar oportunidades de mejora en procesos operativos y en la experiencia del cliente.
• Resolver incidencias y cambios de último momento de manera rápida y efectiva.
• Tomar decisiones independientes en situaciones de emergencia.

Consultor de viajes, VIP

Business Analyst

• Analyze data trends to identify patterns and recommend cost-saving initiatives and productivity improvements
• Identify and drive opportunities to improve performance against contractual terms and service level agreements
• Review financial performance, track variances against budget, and present actionable recommendations to senior management to reduce costs and increase revenue
• Analyze client data to uncover trends aligned with key client priorities and evolving industry dynamics
• Deliver accurate and timely monthly, quarterly, and ad hoc reporting; ensure data integrity and quality assurance across all outputs
• Drive automation and process improvements to enhance efficiency in report generation and data delivery

Senior Business Analyst

• Perform reconciliations across bank accounts, supplier payments, customer receipts, and corporate credit card transactions
• Match bank and transaction activity against accounting records and identifying discrepancies
• Investigate unreconciled or aged items and follow up with relevant teams for resolution
• Support clearing of bank, cash, and suspense accounts in line with internal control requirements
• Maintain accurate and organized reconciliation documentation to support audit and compliance requirements
• Work within SAP and relevant banking platforms to ensure accurate transaction recording
• Follow company procedures and internal financial control frameworks to ensure reconciliation remain accurate and up to date

Accountant – Receivables

Program Manager

• Be accountable for oversight and direction of the team, including performance/activity updates with stakeholders
• Ensure multi-level, strategic client relationships are being established
• Support the development of client and department budget
• Lead the Account Management team to develop strategic client business plans to achieve the client and BCD Travel's objectives
• Explore opportunities to expand client servicing relationships through (regional or global) expansion
• Negotiate all client contract terms consistent with company approval processes and commercial policy promptly

Director, Program Management

Customer Support

• Responsible for day-to-day management of a travel consultant team
• Manage key performance indicators (KPI), workload, providing assistance, and coaching
• Primary point of contact for the team members
• Actively coach and develop the team to meet and exceed all performance targets
• Provide leadership to a team of travel consultants
• Collaborate with performance data to maximize the effectiveness of the team
• Develop learning programs for closing own short- and long-term competency gaps
• Provide the client with the required industry information
• Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
• Monitor global distribution systems (GDS) queues daily to maintain quality control

Customer Support Supervisor

• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

Senior Travel Consultant

Manager

• Monitor your product development project to ensure its on-scope and on-schedule
• Support preparation of market introduction and hand-over to product delivery teams
• Make sure your assigned products have sound business plans, including an analysis of product profitability, sales success, and pricing strategy
• Identify current market needs and possible future gaps in our offering and conduct feasibility studies to bring ideas forward
• Conduct a competitive analysis for all your assigned products to show how we compare on the market
• Build relationships with our vendors; listen to their thoughts and concerns and foster ways to work together