Travel Technology Product Specialist

BCD Travel

Travel Technology Product Specialist gathering and analyzing requirements to improve solutions for agent efficiency. Collaborating with teams to evaluate and implement technological solutions in travel industry.

Posted 7/24/2026full-timeRemote • 🇨🇷 Costa RicaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving and process reengineering skills, with extensive experience in travel reservations and GDS technologies, particularly Amadeus. Capable of managing medium to high-risk projects while effectively communicating requirements and collaborating with cross-functional teams.

Highest-signal resume keywords

GDS Amadeus ExperienceProblem-Solving SkillsProcess ReengineeringProject ManagementSQL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements AnalysisGDS ProgrammingProject Scope ManagementDocumentationSolution Evaluation

Soft Skills

CommunicationCollaborationRisk ArticulationCustomer Challenge Resolution

Tools & Technologies

JIRAConfluence

Industry Keywords

Travel ReservationsAgent ProductivityProcess FlowsGDS Technology Products

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Gather, analyze, and define requirements to assist development or configuration of solutions to increase agent productivity and decrease errors
Analyze solutions by meeting with operations and key contacts
Determine if the request conflicts with existing standards
Perform GDS hit/scan evaluation for the desired solution
Create detailed requirements for development or configuration
Provide development team with requirements in JIRAs format
Assist with elements required for design and programming (i.e.: PNRs, profiles)
Meet with designers and developers to ensure design understanding
Schedule and manage deliverables to fulfill project scope
Evaluate requirements for given requests and assist with timeline and priority
Articulate opportunities and risks
Facilitate involvement of other BCD Travel departments to achieve goals
Assist in maintaining confluence or process flows where needed
Assist in documenting solutions in release notes
Participate in logs for project work
Maintain an advanced understanding of all GDS and BCD Travel technology products to ensure proper processes can be developed and implemented
Establish a proactive approach to addressing and solving customer challenges at the point of sale

Requirements

What you’ll need

Strong problem-solving and process reengineering skills
Ability to handle medium and high-risk projects/accounts
Extensive travel reservations & process experience
Good command of English
Experience working with GDS Amadeus
Programming experience using GDS
Some knowledge of SQL is highly preferred

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated