VIP Travel Consultant, Media & Entertainment

BCD Travel

VVIP Travel Agent managing complex travel for Media & Entertainment clients. Delivering exceptional service and support in a fast-paced, 24/7 environment.

Posted 7/29/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expert knowledge in managing complex travel arrangements for VIP and VVIP clients, utilizing advanced GDS systems like Sabre and Amadeus. Proficient in ensuring compliance with travel regulations and providing exceptional customer service in a fast-paced, 24/7 environment.

Highest-signal resume keywords

Expert Knowledge Of Airline Fare RulesAdvanced Proficiency In Sabre And Amadeus GDSExperience Servicing VIP And VVIP TravellersStrong Organisational And Problem-Solving SkillsExcellent Verbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel Reservation ManagementTicketing And Fare ConstructionFlight Tracking And Disruption ManagementComplex Itinerary AmendmentsVisa And Immigration Requirements

Soft Skills

Customer Service SkillsAbility To Remain Calm Under PressureFlexibility In Service Environment

Tools & Technologies

BCD Travel ToolsSabre GDSAmadeus GDS

Industry Keywords

VIP TravelVVIP TravelMedia And Entertainment TravelTravel RegulationsDOT ComplianceTSA Compliance

About the role

Key responsibilities & impact

Expertly use BCD Travel tools and systems to fulfil client requests accurately and efficiently
Manage travel requests via telephone, mobile phone, email, text messaging, WhatsApp, and other client-preferred communication channels, always delivering exceptional VIP service
Search, create, modify, and confirm complex domestic and international travel reservations
Act as the primary point of contact for executive-level, VVIP and Media & Entertainment travellers, providing proactive travel consultation and support
Fulfil all travel requests in accordance with DOT, TSA, passport, visa, and immigration requirements
Apply expert knowledge of airline, hotel, rail, chauffeur and car rental supplier rules and fare regulations
Manage schedule changes, disruptions, ticket exchanges, reissues, refunds, and complex itinerary amendments
Proactively monitor and track traveller movements and flights, identifying delays, cancellations, schedule changes, and operational disruptions before they impact the traveller
Provide immediate assistance and alternative travel solutions during irregular operations to ensure seamless travel experiences
Support a 24-hour, 365-day-a-year operation, ensuring continuous service and flight monitoring for VIP and high-profile travellers across multiple time zones
Maintain and develop current knowledge of industry developments, airline policies, travel regulations, and supplier updates
Upon joining the team, provide coverage for existing VVIP accounts during periods of annual leave, absence, or increased workload, ensuring continuity of service and maintaining the highest standards of client support.

Requirements

What you’ll need

Proven experience servicing VIP, VVIP, Executive, Media & Entertainment, or celebrity travellers
Advanced proficiency in both Sabre and Amadeus GDS systems
Fully competent in creating and managing reservations from start to finish, including air, hotel, rail, car rental, private jets and chauffeur bookings and meet and greet
Expert knowledge of ticketing, fare construction, exchanges, reissues, refunds, queues, and Phase 4 quality control processes
Strong understanding of airline fare rules, ticketing requirements, and travel industry procedures
Experience proactively tracking flights and managing travel disruptions in a fast-paced, high-touch service environment
Excellent verbal and written communication skills in English
Strong organisational, problem-solving and customer service skills, with the ability to remain calm under pressure
Flexibility to work within a 24/7/365 service environment, including evenings, weekends, public holidays, and on-call support when required.

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated