Program Analyst, CDS

BCD Travel

Program Analyst supporting and driving customer programs with BCD Travel, focusing on data analytics and process efficiencies. Collaborating with commercial teams and managing program goals for efficiencies.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $69,000 - $80,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in travel data analysis, program management support, and customer relationship management, with a strong focus on process efficiencies and KPI development. Proficient in utilizing analytical tools like Power BI to drive insights and recommendations for cost savings.

Highest-signal resume keywords

Travel Industry ExperienceData AnalyticsPower BI SkillsSQL KnowledgeKPI Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data MiningBenchmarkingProcess EfficiencyQuality Control ProcessesETL Processes

Soft Skills

Analytical InsightsCustomer Relationship ManagementTraining Facilitation

Industry Keywords

Travel TerminologyPoint-of-Sale SystemsDownline SystemsProgram ManagementCustomer Business Reviews

Tech Stack

Tools & technologies

ETLSQL

About the role

Key responsibilities & impact

Partner and align with Program Management and commercial teams to support and drive customer programs forward
Proactively monitor and measure program goals, seeking opportunities for savings and process efficiencies
Provide analytical insights into the data
Focus on benchmarking, trending, data mining, and data analytics
Analyze customer travel patterns and make recommendations to Program Management for cost savings and other efficiencies
Assist Program Management in developing, implementing, and reporting on KPIs and SLAs as contractually agreed
Organize, provide, or participate in internal or customer-facing training
Create customer business reviews including content customization and presenting directly to the customer

Requirements

What you’ll need

Proven travel agency or travel industry experience across multiple business areas such as operations, customer relationship/account management, or technology
Solid understanding of how travel data flows from point-of-sale systems to downline systems
Knowledge of quality control processes, ETL processes, basic SQL, and travel terminology
Power BI skills required

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated