Customer Service Representative II

BCD Travel

Customer Service Representative responsible for travel requests and issue resolution at BCD Travel. Delivering exceptional customer service while collaborating with internal teams in a remote setup.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $63,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within the travel industry, utilizing strong problem-solving skills and attention to detail to manage complex inquiries and ensure customer satisfaction. Proficient in using GDS Amadeus and knowledgeable about ARC/BSP regulations to deliver high-quality service.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsGDS Amadeus ProficiencyAttention to DetailTravel Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Issue ResolutionRecord-KeepingTravel Request ManagementKPI AchievementComplex Inquiry Handling

Soft Skills

Effective CommunicationEmpathyActive ListeningCollaborationPositive Professional Attitude

Tools & Technologies

BCD Travel ToolsAirline Reservation Systems

Industry Keywords

ARC RegulationsBSP RegulationsTravel Industry

About the role

Key responsibilities & impact

Handle customer travel requests accurately using BCD Travel tools and systems
Research, resolve, and document customer issues and complaints within established timelines
Deliver exceptional customer service through empathy, effective communication, and problem-solving
Maintain high-quality standards by following BCD Travel policies, procedures, and service guidelines
Meet or exceed individual and team performance goals and KPIs
Communicate professionally with customers, vendors, and internal teams, both verbally and in writing
Manage follow-up activities and keep customers informed of issue status and resolution
Collaborate effectively with team members and contribute to continuous process improvement
Demonstrate strong attention to detail, active listening, and accurate record-keeping

Requirements

What you’ll need

Customer service experience handling complex inquiries and issue resolution
Strong problem-solving skills, attention to detail, and ability to manage multiple priorities
Travel industry experience, including proficiency with airline reservation systems and knowledge of ARC/BSP regulations
Experience with GDS Amadeus
Excellent communication skills, customer-focused approach, and positive professional attitude
Ability to work independently, use sound judgment, and maintain flexibility with work schedules

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated