Manager, Customer Experience – Enablement

BCD Travel

Manager of Customer Experience & Enablement managing sales and retentions for targeted accounts in travel operations. Ensuring client satisfaction and operational efficiency in a global travel consultancy environment.

Posted 7/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing sales and retention processes within the travel industry, leveraging strong communication skills to establish relationships with stakeholders and deliver effective solutions. Proficient in understanding travel operations and BCD Travel products to drive successful client engagements.

Highest-signal resume keywords

Travel Industry ExperienceAccount ManagementSales StrategyBusiness Travel ManagementEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementBid Process ParticipationClient PresentationsPricing StrategyStaffing ConfigurationOperational PlanningTravel Operations KnowledgeTravel Industry TechnologyBCD Travel Products Knowledge

Soft Skills

Effective CommunicationRelationship BuildingCollaboration

Certifications & Qualifications

College/University Degree

Industry Keywords

Sales CycleClient RetentionBid IntelligenceOperational GuidancePM Stakeholders

About the role

Key responsibilities & impact

Managing all aspects of sales and retentions for targeted accounts
Participation in RFP/bid process, client presentations, workshops, pricing, staffing configurations
Transitioning bid intelligence on successful wins/retentions to core servicing team
Understanding BCD sales cycle, tools, products, processes related to operations
Identifying best solutions for customers
Delivering bid/retention intelligence to operations during implementations
Liaising with operational teams regarding capacity and planning
Establishing relationships with PM stakeholders and owning partnership with operations
Collaborating with GPO on target retentions requiring operational guidance

Requirements

What you’ll need

Prior travel industry experience in account management, sales, or retentions
Solid understanding of travel operations
Thorough knowledge of business travel management and travel industry technology
Knowledge about BCD Travel Products and Services
Effective communication skills (oral, written and presentation)
Ability to travel
College/University degree preferred

Benefits

Comp & perks

Flexible working hours
Remote work options
Opportunities to grow your skillset and career
Generous vacation days
Compensation package including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
Inclusive work environment where diversity is celebrated