American Express Global Business Travel

Recruitment

• Own the end-to-end recruitment process for assigned roles (typically less complex, below M3)
• Partner with business leaders and hiring managers to understand workforce needs and develop tailored hiring strategies
• Source, engage, and assess both active and passive candidates through diverse channels
• Conduct structured interviews, ensuring fair and consistent evaluation practices
• Act as a trusted advisor to stakeholders, providing market insights, salary benchmarking, and hiring recommendations
• Ensure a strong candidate experience by managing communication and feedback throughout the process
• Partner with TA leadership on projects such as employer branding, diversity hiring, or process improvements
• Negotiate offers and close candidates
• Provide data-driven updates on hiring progress
• Utilize knowledge of multiple recruiting sources and tools to effectively source passive candidates and build a robust pipeline for future business requirements

Recruiter I

Consultant

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations
• Handle basic and moderately complex bookings
• Assignments include both routine and non-routine work

Travel Consultant

Supply Chain

• Work with Distribution Team’s leadership to drive the air distribution strategy in EMEA and APAC countries.
• Partnering with Airlines to ensure strong collaboration on distribution matters, alignment on goals and enhancing the overall offering to joint customers.
• Work through content related issues and apply solutions as required to overcome challenges.
• Working closely with Product & Technology, Marketplace and Commercial teams to ensure alignment and progress on key goals.
• Developing and implementing new strategies to evolve and expand the content offered to customers utilizing new capabilities and technology as required.
• Develop commercial models to meet the evolving needs of the marketplace.

Distribution Manager – EMEA, APAC

Procurement

• Own the External Resource (Labor) category strategy, establishing standardized processes, governance frameworks, and best practices that drive consistency and excellence across the enterprise
• Demonstrate thought leadership through executive-level communication on category performance, commercial opportunities, strategic initiatives, and vendor performance metrics
• Partner with business functions to align on requirements, budgets, and strategic priorities, translating organizational needs into actionable sourcing strategies
• Drive EBITDA improvement through disciplined cost management, savings identification, and cost avoidance initiatives; document and communicate value creation through comprehensive metrics and reporting
• Lead ongoing performance management, strategic negotiations, and partnership development with key vendors and internal stakeholders
• Leverage eSourcing platforms and vendor management systems to enhance portfolio management, reporting, and operational efficiency
• Model accountability, strategic thinking, problem solving and collaborative leadership; mentor team members and drive organizational capability
• Serve as a trusted advisor to stakeholders through insightful market analysis, competitive benchmarking, and forward-thinking category strategies that align with organizational objectives
• Drive continuous improvement through rigorous performance metrics, strategic negotiations, and capability enhancement initiatives
• Validate competitive positioning, identify cost optimization opportunities, and recommend strategic initiatives that deliver measurable savings and incremental value
• Embed sustainability and ethical sourcing principles into all vendor decisions, supporting Amex GBT's Corporate Sustainability commitments and Responsible Sourcing goals

Strategic Sourcing Category Manager

Business Analyst

• Support WFM and Intradiem SNAP tickets globally with timely resolution
• Oversee day-to-day maintenance of NICE WFM (IEX) and Intradiem applications
• Generate and distribute weekly, monthly, and quarterly reports to stakeholders
• Diagnose and resolve system errors involving internal teams and external vendors
• Create and maintain strong linkages with internal business partners

Lead Business Analyst, IEX Admin

Events

• Drive operational excellence and ensure high-quality event delivery
• Manage P&L and optimize processes
• Coach and develop Team Leaders; foster high-performance culture
• Lead transformation initiatives and drive organizational change
• Serve as senior escalation point for major clients
• Act as agency ambassador in Spanish & Italian markets
• Build relationships with media, industry associations, influencers, and thought leaders

Senior Operation Manager – Meetings & Events

Account Manager

• Provide day-to-day operational support to clients
• Answer general user questions related to travel program management
• Create and monitor support cases as needed for post-booking and program management issues
• Execute site administration across multiple platforms
• Optimize client setup and support changes to user access roles and controls
• Troubleshoot issues with negotiated rates and preferred suppliers
• Generate ad-hoc reporting as agreed upon with client teams and account management
• Audit and analyze client travel program data to identify inconsistencies and develop solutions
• Manage select project initiatives to achieve established goals and deliverables
• Advocate for clients internally with management, support teams, and product development
• Provide strategic support to the Client Service Manager and clients

Account Representative

Client Partner

• lead innovative account management strategies
• focus on growing profitability and deepening client relationships within a portfolio of Global Multi-National accounts
• grow and increase the non-transactional revenue of their portfolio
• research the marketplace and competitor products and services
• develop an in-depth understanding of key business drivers and the competitive position of clients
• lead the global efforts for assigned portfolio across 4 regions and 50+ countries
• lead sales efforts to deliver multiple revenue streams
• increase profitability by proactively identifying new opportunities
• develop creative pricing strategies and contribute to ongoing client P&L management
• enhance the American Express Global Business Travel value proposition through policy consultation and technology road mapping.

Client Management Manager

Support Engineer

• Provide Level 2 technical support for Amex GBT travel booking
• Manage incident, case, and request resolution
• Respond to critical incidents (P1/P2) within defined SLAs
• Troubleshoot application issues and configuration problems
• Conduct root cause analysis and problem management
• Communicate issue status and resolution timelines to stakeholders
• Collaborate with incident management, SRE, and product teams
• Ensure adherence to Amex GBT policies, procedures, and processes

Technical Support Analyst – Travel Technology

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed and insightful recommendations
• Handle basic and moderately complex bookings with potentially non-standard and multi-destinations
• Raise most complex bookings to more experienced staff
• Benefit from comprehensive training by experienced colleagues

Travel Consultant I

• Advise and arrange travel for corporate business customers
• Conduct analysis and research on travel options
• Arrange and book domestic and international business travel
• Use various Global Distribution Systems (GDSs)
• Ensure compliance to customers’ agreed travel policy
• Use positive telephone service techniques
• Collaborate within your team to coach, mentor, and provide constructive feedback

Corporate Travel Consultant

• Managing & growing assigned regional account portfolio across multiple countries in APAC
• Client retention, contract negotiation, implementation, and consolidation
• Premium product and services sales, P&L management
• Conducting client reviews (local, regional, global)
• Escalation management
• Building strong relationships with internal and external stakeholders

Regional Relationship Manager

Agent

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience.
• Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
• Raise most complex bookings to more experienced staff.
• Benefit from comprehensive training by experienced colleagues.

Virtual Phone Agent

Counselor

• Create domestic and international travel arrangements for clients including air, hotel, rail, and ground transportation
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations
• Handle a wide range of bookings from simple to complex bookings
• Make changes or solve any issues that might occur during travel assignments

Army Travel Counselor TEC II – Virtual

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels