Technical Support Analyst – Travel Technology

American Express Global Business Travel

Technical Support Analyst providing Level 2 support for Amex GBT travel applications. Collaborating across teams to troubleshoot issues and manage incidents effectively.

Posted 7/6/2026full-timeGurgaon • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Level 2 technical support for Amex GBT travel booking, with a strong focus on incident management, troubleshooting multi-tiered applications, and effective communication with stakeholders. Proficient in GDS platforms and log analysis tools to ensure efficient resolution of technical issues.

Highest-signal resume keywords

Level 2 Technical SupportGDS Platform ExperienceIncident ManagementTroubleshooting Multi-Tiered ApplicationsLog Analysis Tool Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Application SupportRoot Cause AnalysisConfiguration Problem TroubleshootingUnderstanding of Front-End ApplicationsUnderstanding of Mid-Office ApplicationsUnderstanding of Back-Office Applications

Soft Skills

Effective CommunicationCollaboration with Teams

Tools & Technologies

DatadogKibanaGrafanaFreshserviceServiceNowSalesforce

Industry Keywords

Corporate Travel OperationsAmex GBT ApplicationsIncident ResolutionSLA Adherence

Tech Stack

Tools & technologies

ApolloGrafanaServiceNow

About the role

Key responsibilities & impact

Provide Level 2 technical support for Amex GBT travel booking
Manage incident, case, and request resolution
Respond to critical incidents (P1/P2) within defined SLAs
Troubleshoot application issues and configuration problems
Conduct root cause analysis and problem management
Communicate issue status and resolution timelines to stakeholders
Collaborate with incident management, SRE, and product teams
Ensure adherence to Amex GBT policies, procedures, and processes

Requirements

What you’ll need

Must have bachelor’s degree
4+ years of experience in corporate travel operations
Proven Level 2 technical application support experience
Experience with AMEXGBT applications and processes is a plus
Hands-on experience with GDS platforms (Sabre, Apollo, Galileo, or Amadeus)
Understanding of front-end, mid-office, and back-office applications
Hands-on experience of troubleshooting multi-tiered desktop/web applications
Hands-on experience with at least one log analysis tool (Datadog, Kibana, or Grafana)
Hands-on experience with at least one ticketing system (Freshservice, ServiceNow, or Salesforce)

Benefits

Comp & perks

Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources to support you and your immediate family
Travel perks