American Express Global Business Travel

Manager

• The Consultant - Air will lead several consulting project workstreams across multiple global clients.
• The Consulting Manager will be driving multi-workstream air engagements, prioritizing client requests and work objectives using appropriate project management methodologies and tools such as project plans and issue logs.
• Experience in applying organizational change techniques to drive sustainable engagement impact and return on investment.
• Creates deliverables within established engagement scope, quality standards and time frames.
• Develops hypotheses and identifies data to evaluate based on client needs.
• Develops options/alternatives and creates insightful recommendations in context of total engagement.
• Will need to have a strong innovative mentality.
• Lead negotiations with the airlines and suppliers to ensure the client receives the best outcomes.
• Understanding of the airline industry around airline pricing, inventory management.
• Exceptional interpersonal skills, listening ability and written presentation skills.
• Ability to deal with ambiguity and present/discuss work results in a compelling manner.
• Distills complex subject matter into key messages for team members and clients.
• Understands client organization and dynamics.
• Builds strong working relationships with all key partners.
• Uses American Express Global Business Travel and available industry tools and solutions to develop best-in-class results and standard processes.
• Demonstrates strong work ethic with peers.
• Coaches team on subject matter and industry knowledge.
• Contributes to knowledge creation and dissemination related to the Airline industry.
• Supports delivery of internal/external projects that develop the business.

Consulting Manager

Solutions Engineer

• Lead communications and strategy with clients and partners
• Own the business review and account plan for each client
• Lead client retention by developing strategic business growth plans
• Design and deliver strategies for travel program spend and technology roadmap
• Develop a deep understanding of the client’s business needs
• Use travel industry insights to find opportunities to improve
• Implement new business and lead client onboarding, product implementation, maintenance, and training

Client Solutions Manager

Account Manager

• Manage global account(s) operating in multiple POS
• Act as the client’s lead Global Account Manager
• Collaborate with local account manager to aggregate and deliver data from all POS
• Identify and support global process and offerings in other Egencia markets
• Deliver regular Business Reviews to clients
• Provide analysis and deliver recommendations to drive program adoption

Global Account Manager II

Consultant

• Creates domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date

Travel Consultant II

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations
• Handle basic and moderately complex bookings with potentially non-standard and multi-destinations
• Raise most complex bookings to more experienced staff
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues

Travel Consultant I – Onsite

Marketing

• Lead the strategy and growth agenda for two strategic partners, ensuring alignment on commercial objectives and opportunities for mutual expansion.
• Set clear objectives and expectations, ensuring alignment with partnership goals and program outcomes.
• Drive joint planning discussions, aligning both organizations on key priorities and long-term growth potential.
• Assess partnership performance and market dynamics to identify new opportunities for collaboration and scalable growth.
• Partner with Commercial, Marketing, and Operations teams to strengthen referral workflows and visibility into lead performance and conversion.
• Monitor referral KPIs and pipeline contribution, identifying trends and opportunities to increase lead volume and impact.
• Establish and maintain a disciplined governance model for each strategic partner, including monthly check-ins, quarterly reviews, and executive touchpoints.
• Consolidate inputs across internal teams to prepare high-quality, executive-ready materials for governance forums.
• Manage and develop direct reports, providing coaching, guidance, and feedback to elevate performance and build capability within the team.
• Foster a culture of collaboration, accountability, and continuous improvement across partnership and referral activities.

Senior Manager, Alliance Marketing

• Serve as the primary point of contact for all Sabre-related inquiries, including historical pricing, PNR invoicing, and unused ticket management
• Manage and organize the shared inbox throughout the day, monitoring for critical alerts, room block requests, hotel notifications, traveler issues, and passport/visa concerns
• Provide responsive support to Committee members and their assistants with travel bookings
• Coordinate comprehensive invoice reconciliation for: Personal expenses (First/Business Class) Seat charges Refunds Accounting reconciliation emails
• Manage third-party billing and secure hotel folios for client reconciliation
• Update and maintain accurate travel profiles through Connect Profile
• Manage rooming lists and event logistics from initiation through completion
• Provide Sabre GDS system support and technical guidance to travel consultants
• Assist with mid-office QC rejects and ticketing inquiries
• Assist supervisor with orientation and onboarding of new team members
• Provide guidance on travel operations specific to Sullivan & Cromwell SOP
• Support team members across all aspects of the client account
• Perform daily updates to Out of Office messaging
• Proactively follow up on all outstanding issues and concerns

Specialized Travel Consultant

• Creates domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations for the best traveler experience
• Handle a wide range of bookings from simple to complex bookings with non-standard and multi-destinations
• Make changes or solve issues during or before travel assignments including both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues

Travel Consultant II – Virtual

Recruitment

• Own the end-to-end recruitment process for assigned roles
• Partner with business leaders and hiring managers to understand workforce needs and develop tailored hiring strategies
• Source, engage, and assess both active and passive candidates through diverse channels
• Conduct structured interviews, ensuring fair and consistent evaluation practices
• Act as a trusted advisor to business partners, providing market insights, salary benchmarking, and hiring recommendations
• Ensure a strong candidate experience by managing communication and feedback throughout the process
• Partner with TA leadership on projects such as employer branding, inclusive hiring, or process improvements
• Negotiate offers and close candidates
• Provide data-driven updates on hiring progress

Recruiter I

• Builds domestic reservations for clients, including air, hotel, rail, and ground transportation
• May build single destination international itineraries
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Solves typical travel-related problems consistently
• Operates within detailed procedures under minimal direction
• Interacts with travelers or travel arrangers and provides 1st level support for customer service and technical issues
• Uses preferred vendors to improve profit and ensures adherence to clients’ travel policies
• Attends staff and training meetings for ongoing updates in the travel industry
• Maintains a favorable working relationship with all other company employees

Travel Consultant

Director

• Own and maintain the consolidated Commercial & Partnerships plan
• Lead the intake, evaluation, and prioritization funnel for commercial projects
• Establish and continuously enhance PMO governance standards, frameworks, and operating rhythms
• Monitor and manage the progress of key commercial initiatives
• Drive comprehensive status reporting
• Ensure cross-functional teams are aligned on project requirements
• Liaise closely with Product and Technology teams
• Coordinate dependencies and timelines
• Proactively identify risks, issues, and business impacts across the commercial portfolio
• Map and manage operational and strategic interdependencies
• Coordinate change management efforts for major commercial initiatives
• Support the adoption of new ways of working
• Utilize PM tools and analytics to monitor performance
• Build and manage dashboards and reporting mechanisms

Director, Commercial Strategy & Planning PMO

Product Designer

• Develop comprehensive service design strategies for complex global business travel ecosystems
• Lead cross-functional design initiatives that integrate user experience, technological innovation, and business objectives
• Create holistic design frameworks that address multi-stakeholder needs and pain points
• Facilitate collaborative design workshops and design thinking sessions
• Translate complex business requirements into intuitive, user-centered design solutions
• Develop and communicate design vision and roadmaps to senior leadership
• Drive design innovation across AI, mobile, and web platforms for both B2B and B2C applications

Senior Director, UX Design

Procurement

• Lead client calls to review and understand their meeting needs
• Negotiate pricing and other package details with suppliers
• Conduct RFPs with hotels and suppliers to secure room blocks
• Maintain accurate records and files, collaborate with accounting to supervise billing, expenses, and savings negotiations
• Evaluate and supervise program impact and outcomes
• Develop positive relationships with client team members, suppliers, and support departments
• Promote a positive team environment and assist with onboarding of new colleagues as needed

Sourcing Manager

Counselor

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, for air, road, rail, and accommodations
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Travel Counselor

Sales

• Responsible for the generation of new sales acquisition of SME businesses.
• Aggressive prospecting and documentation.
• Conduct deep Discovery with CFOs, Procurement Leaders & Corporate Travel Managers.
• Build and maintain relationships with key internal stakeholders and partners.
• Active development and management of pipeline to achieve goals and targets.