American Express Global Business Travel

Platform Engineer

• Design and deploy observability platforms using industry-leading tools such as ELK Stack, New Relic, Datadog, and Alert site
• Develop and maintain monitoring strategies, dashboards, and alerting rules to ensure system reliability and performance
• Collaborate with engineering teams to instrument applications and infrastructure for comprehensive observability
• Troubleshoot complex system issues using observability data and provide actionable insights
• Establish best practices for logging, metrics collection, and distributed tracing
• Optimize observability infrastructure for cost-efficiency and performance
• Conduct training and knowledge-sharing sessions with development and operations teams
• Participate in on-call rotations and incident response activities
• Continuously evaluate and recommend new observability tools and technologies

Observability Platform Engineer

Analyst

• Analyse complex travel data to derive actionable insights, identifying trends, opportunities,and risks that support strategic decision-making.
• Collaborate with clients to understand their needs, tailoring data and insights to support those objectives.
• Lead initiatives to enhance data-driven decision-making processes, driving continuous improvement and innovation in travel management strategies.
• Supervise and report on the performance of implemented strategies.
• Advise clients on procedures in travel information examination and plan development, improving their understanding and application of insights.
• Where appropriate, act as mentor on data more broadly, helping to build proficiency and competency on the available reporting tools and in the selection and interpretation of various metrics.
• Develop and maintain strong client relationships, ensuring high levels of satisfaction and engagement through excellent service and communication.
• Contribute to the capabilities of the consulting practice through individual and team projects, assignments, collaboration and ongoing communication.

Business Insights Consulting Analyst

Full-stack Engineer

• Design, develop, and maintain Java-based services/APIs (REST/SOAP) in a distributed, multi-tier architecture.
• Build and integrate SOA / web services and backend components handling XML/JSON payloads.
• Develop and maintain Spring Boot (and related Spring frameworks) applications, including containerized deployments.
• Support and implement message-driven integrations using platforms such as Kafka and other queuing/messaging patterns.
• Work with relational (Postgres DB) and NoSQL databases (including SQL Server and XML data handling), including schema/query integration needs.
• Participate in or lead Java migration/upgrade efforts (JDK 8/11 → JDK 17), ensuring compatibility, performance, and security.
• Build and maintain CI/CD pipelines and related automation (Maven builds, GitHub workflows, Jenkins jobs, artifact publishing to Nexus).
• Deploy and troubleshoot applications on Tomcat, Docker, and OpenShift, using strong Unix/Linux operational skills.
• Collaborate with cross-functional teams; produce clear technical documentation and communicate status, risks, and design decisions.
• Integrate with communication platforms: SMS providers (e.g., Syniverse/Twilio) Email delivery platforms (e.g., SparkPost) and compliance/security integrations (Proofpoint/DMARC).

Full Stack Developer

Consultant

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options
• Anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel
• Use various Global Distribution Systems - Amadeus
• Ensure compliance to customers’ agreed travel policy and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate with your team to coach, mentor, and provide feedback

Travel Consultant – Amadeus Experience

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Must have GDS (Global Distribution System) experience in Sabre
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics

Experienced Travel Consultant – Galileo GDS

• Advise and arrange travel for corporate business customers.
• Conduct analysis and research on travel options, anticipating traveler needs to sell additional services.
• Arrange and book domestic and international business travel for air, road, rail, and accommodations.
• Use Global Distribution Systems (GDS) - Sabre.
• Ensure compliance with customers’ agreed travel policy and regulatory requirements.
• Use positive telephone service techniques to address special customer requests.
• Collaborate with your team to coach, mentor, and provide feedback to improve service levels.

Afterhours Travel Consultant

• Manage and maintain Jira, Confluence, and Trello instances, ensuring optimal performance, security, and uptime
• Configure workflows, custom fields, and automation rules in Jira to support business processes
• Provide technical support and training to end-users on Atlassian tools, troubleshooting issues and resolving tickets
• Plan and implement integrations of Jira and Confluence with other internal and third-party applications, APIs, and systems to streamline workflows and data synchronization
• Create and maintain comprehensive documentation, templates, and best practices in Confluence
• Oversee project management workflows in Jira and Trello, ensuring alignment with organizational standards
• Monitor system performance, identify bottlenecks, and implement improvements
• Implement automation rules and scripts using Jira Automation, Script Runner, or equivalent tools to reduce manual effort and increase operational efficiency
• Oversee infrastructure setup, installation, maintenance, and continuous monitoring of application and server performance to ensure optimal uptime and reliability
• Create custom integrations and enhancements using Jira REST APIs and scripting languages
• Work with key plugins such as Script Runner, JMWE, Email This Issue, Draw.io, Comala Workflow, and Extension for Jira Service Desk
• Lead and execute migrations from Server/Data Center to Atlassian Cloud, ensuring data integrity and minimal disruption

• Administer, configure, and support GoAnywhere MFT (workflows, secure file transfers, keys/certs, user/partner onboarding, scheduling, auditing)
• Operate and maintain AWS MSK (Kafka) clusters (brokers, topics, partitions, replication, retention policies, upgrades/patching, client connectivity)
• Administer IBM MQ environments (Queue Managers, channels, queues, clustering, SSL/TLS, HA/DR, monitoring, performance tuning)
• Manage AWS ElastiCache (Redis/Memcached) including scaling, failover, backups/snapshots, parameter tuning, and performance optimization
• Ensure high availability, resilience, and disaster recovery readiness (RTO/RPO alignment, failover tests, runbooks)
• Work with application teams on integration patterns, client configuration, connectivity troubleshooting, and best practices
• Coordinate with InfoSec, Networking, and Cloud Platform teams on secure network paths (VPC, subnets, security groups, NACLs, private endpoints)
• Implement and maintain TLS/mTLS, certificate lifecycle management, encryption standards, secrets management, and secure authentication/authorization
• Support compliance requirements (audit logging, access reviews, change control, least privilege)
• Partner onboarding/offboarding for MFT and secure integration endpoints

Senior Middleware Platform Engineer

Engineer

• Design and build new multi-data centre DSE/Cassandra clusters to meet business requirements
• Plan and Execute installation, configuration, and deployment of DSE/Cassandra nodes in multi-data centre environments
• Evaluate and re-architect existing multi-data centre cluster setups
• Perform DSE Cluster & Apache Cassandra Cluster Administration tasks
• Configure and fine tune clusters for optimal performance (replication strategies, partitioning, consistency levels, compaction settings)
• Perform and support Datastax (DSE) / Apache Cassandra patch upgrades and major/minor version upgrades with minimal downtime
• Support the NoSQL DB platform during infrastructure activities (OS upgrades, hardware upgrades, compliance-related fixes)
• Perform routine maintenance tasks and automate operations using scripting languages (Python, Bash) and configuration management
• Monitor and maintain existing multi-data centre DSE/Cassandra clusters to ensure high availability and performance
• Develop scripts for automated monitoring, alerting, and maintenance activities
• Troubleshoot and resolve DSE/Cassandra cluster issues and performance problems
• Provide on-call support for critical DSE/Cassandra cluster issues

Senior Engineer – Cassandra

• Administer, configure, and support Go Anywhere MFT (workflows, secure file transfers, keys/certs, user/partner onboarding, scheduling, auditing)
• Operate and maintain AWS MSK (Kafka) clusters (brokers, topics, partitions, replication, retention policies, upgrades/patching, client connectivity)
• Administer IBM MQ environments (Queue Managers, channels, queues, clustering, SSL/TLS, HA/DR, monitoring, performance tuning)
• Manage AWS ElastiCache (Redis/Memcached) including scaling, failover, backups/snapshots, parameter tuning, and performance optimization
• Ensure high availability, resilience, and disaster recovery readiness (RTO/RPO alignment, failover tests, runbooks)
• Work with application teams on integration patterns, client configuration, connectivity troubleshooting, and best practices
• Coordinate with InfoSec, Networking, and Cloud Platform teams on secure network paths (VPC, subnets, security groups, NACLs, private endpoints)
• Implement and maintain TLS/mTLS, certificate lifecycle management, encryption standards, secrets management, and secure authentication/authorization
• Support compliance requirements (audit logging, access reviews, change control, least privilege)
• Partner onboarding/offboarding for MFT and secure integration endpoints

Middleware Platform Engineer

• Administer, maintain, and optimize the Ab Initio - Enterprise ETL Platform in a Linux environment
• Install and configure Ab-initio Software components in Linux Environments
• Perform platform version upgrades and patch management with minimal downtime
• Provide technical support to application teams for ETL job processing and troubleshooting
• Manage code promotion activities across development, testing, and production environments
• Monitor platform performance metrics and identify optimization opportunities
• Configure and maintain connectivity with various source systems and target databases

Senior Platform Engineer – ETL

• Platform Administration & Maintenance: Install and configure Ab-initio Software components in Linux Environments
• Administer and maintain the Ab-Initio platform infrastructure in Linux environments
• Perform platform version upgrades and patch management with minimal downtime
• Execute Co>Op upgrades and ensure platform stability post-upgrade
• Configure and manage dbc/ini files for integration with various source systems and target databases
• Manage platform configuration, security, and access controls
• Perform routine maintenance tasks and automate operational procedures
• ETL Job Support & Monitoring: Monitor ETL job execution and platform performance in real-time
• Provide technical support to application teams for ETL job processing and troubleshooting
• Troubleshoot and resolve platform-related issues impacting ETL job execution
• Code Promotion & Deployment: Manage code promotion activities across development, testing, and production environments
• Coordinate with application teams on deployment schedules and requirements
• Validate code deployments and ensure platform stability post-promotion
• Maintain deployment documentation and change logs
• Support rollback procedures if needed
• Monitoring, Performance Optimization & Tuning: Monitor platform performance metrics and identify optimization opportunities
• Analyze ETL job performance and recommend tuning strategies
• Implement performance improvements and validate results
• Optimize resource utilization (CPU, memory, disk I/O) across the platform
• Conduct capacity planning and recommend infrastructure enhancements
• Integration & Connectivity: Configure and maintain connectivity with various source systems and target databases
• Set up and manage database connections and integration parameters
• Support data ingestion from multiple sources and Data platforms
• Troubleshoot connectivity and data flow issues

ETL Platform Engineer

• Execute installation, configuration, and deployment of DSE/Cassandra nodes in multi-data center environments
• Perform DSE Cluster & Apache Cassandra Cluster Administration tasks
• Configure and fine tune clusters for optimal performance (replication strategies, partitioning, consistency levels, compaction settings)
• Perform and support Datastax (DSE) / Apache Cassandra patch upgrades and major/minor version upgrades with minimal downtime
• Support the NoSQL DB platform during infrastructure activities (OS upgrades, hardware upgrades, compliance-related fixes)
• Perform routine maintenance tasks and automate operations using scripting languages (Python, Bash) and configuration management tools (Ansible)
• Set up monitoring tools and dashboards for cluster health visibility
• Monitor and maintain existing multi-data center DSE/Cassandra clusters to ensure high availability and performance
• Develop scripts for automated monitoring, alerting, and maintenance activities
• Provide on-call support for critical DSE/Cassandra cluster issues
• Analyze and optimize cluster performance, identify bottlenecks, and implement performance tuning
• Support respective consumers of DSE/Cassandra clusters in their sprint cycles and production releases

Cassandra Engineer

• Administer, configure, and support GoAnywhere MFT (workflows, secure file transfers, keys/certs, user/partner onboarding, scheduling, auditing).
• Operate and maintain AWS MSK (Kafka) clusters (brokers, topics, partitions, replication, retention policies, upgrades/patching, client connectivity).
• Administer IBM MQ environments (Queue Managers, channels, queues, clustering, SSL/TLS, HA/DR, monitoring, performance tuning).
• Manage AWS ElastiCache (Redis/Memcached) including scaling, failover, backups/snapshots, parameter tuning, and performance optimization.
• Ensure high availability, resilience, and disaster recovery readiness (RTO/RPO alignment, failover tests, runbooks).
• Work with application teams on integration patterns, client configuration, connectivity troubleshooting, and best practices.
• Coordinate with InfoSec, Networking, and Cloud Platform teams on secure network paths (VPC, subnets, security groups, NACLs, private endpoints).
• Implement and maintain TLS/mTLS, certificate lifecycle management, encryption standards, secrets management, and secure authentication/authorization.
• Support compliance requirements (audit logging, access reviews, change control, least privilege).
• Partner onboarding/offboarding for MFT and secure integration endpoints.
• Build and maintain observability: metrics, logs, traces, dashboards, and alerts for Kafka/MQ/MFT/Cache.
• Handle production incidents, perform root cause analysis (RCA), implement corrective/preventative actions, and drive service improvements.
• Provide on-call support and follow operational excellence practices (post-incident reviews, trend analysis).

DevOps Engineer

• Design, build, and maintain continuous integration and continuous deployment (CI/CD) pipelines using Jenkins and GitHub Actions
• Manage artifact repositories and dependencies using Nexus
• Administer and optimize containerized environments using OpenShift and Kubernetes
• Develop and maintain infrastructure-as-code solutions using Ansible
• Write and maintain automation scripts in Groovy, YAML, Shell, and other DevOps-related scripting languages
• Implement AI and automation ideas towards DevOps and platform engineering solutions
• Collaborate with development teams to troubleshoot deployment issues and optimize performance
• Manage version control workflows using GitHub
• Document processes and maintain project tracking in Jira and Confluence
• Monitor system performance, identify bottlenecks, and implement improvements
• Participate in on-call rotation and provide technical support as needed