Virtual Phone Agent

American Express Global Business Travel

Travel Consultant providing seamless travel management services for federal clients. Creating travel arrangements and delivering outstanding customer service to defense & government travelers.

Posted 7/1/2026full-timeFort Carson • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $38,000 - $40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in travel arrangement management, ensuring client preferences are met while providing exceptional customer service. Proficient in handling complex bookings and committed to continuous learning and teamwork.

Highest-signal resume keywords

Travel Arrangement ManagementCustomer Service ExcellenceVerbal And Written CommunicationTeamwork SkillsFluency In English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel BookingComplex Fare ManagementMulti-Destination Itinerary PlanningBasic MS Office

Soft Skills

Positive AttitudeWillingness To LearnStrong Communication Skills

Certifications & Qualifications

Military Experience/Certifications

Industry Keywords

Client StandardsTravel ExperienceBooking Management

About the role

Key responsibilities & impact

Create and complete travel arrangements (air, hotel, car, rail)
Ensure reservations are built according to client standards and preferences.
Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience.
Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
Raise most complex bookings to more experienced staff.
Benefit from comprehensive training by experienced colleagues.

Requirements

What you’ll need

English fluent – written and spoken.
2nd language a plus
Good verbal and written communication skills
Basic MS Office
A genuine passion for high-quality customer service
Strong teamworking skills
A positive, “can do” attitude.
Willingness to learn and grow!
Military experience/certifications accepted as a substitute for some requirements.

Benefits

Comp & perks

Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources