Virtual Phone Agent

American Express Global Business Travel

Travel Consultant providing seamless travel management services for federal clients. Creating travel arrangements and delivering outstanding customer service to defense & government travelers.

Posted 7/1/2026full-timeFort Carson • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $38,000 - $40,000 per yearWebsite

About the role

Key responsibilities & impact

Create and complete travel arrangements (air, hotel, car, rail)
Ensure reservations are built according to client standards and preferences.
Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience.
Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
Raise most complex bookings to more experienced staff.
Benefit from comprehensive training by experienced colleagues.

Requirements

What you’ll need

English fluent – written and spoken.
2nd language a plus
Good verbal and written communication skills
Basic MS Office
A genuine passion for high-quality customer service
Strong teamworking skills
A positive, “can do” attitude.
Willingness to learn and grow!
Military experience/certifications accepted as a substitute for some requirements.

Benefits

Comp & perks

Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Travel BookingComplex Fare ManagementMulti-Destination Itinerary PlanningBasic MS Office

Soft Skills

Positive AttitudeWillingness To LearnStrong Communication Skills

Certifications

Military Experience/Certifications