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Senior Operation Manager – Meetings & Events
American Express Global Business TravelSenior Operation Manager handling event operations for a global agency in Spain and Italy. Ensuring high-quality delivery, team performance, and connecting regional teams with global standards.
About the role
Key responsibilities & impact- Drive operational excellence and ensure high-quality event delivery
- Manage P&L and optimize processes
- Coach and develop Team Leaders; foster high-performance culture
- Lead transformation initiatives and drive organizational change
- Serve as senior escalation point for major clients
- Act as agency ambassador in Spanish & Italian markets
- Build relationships with media, industry associations, influencers, and thought leaders
Requirements
What you’ll need- 10+ years in event agency operations/production
- Fluent in Spanish, English, and Italian is a plus
- Proven experience managing large multi-layered teams across multiple countries
- Strong stakeholder management and external communication skills
- Strong leader on event/communication industry
Benefits
Comp & perks- Flexible benefits tailored to each country starting the day you do
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks with deals on major travel providers
- Access to over 20,000 courses on learning platform and leadership courses
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Event ProductionProcess OptimizationOrganizational Change ManagementTeam DevelopmentClient Relationship Management
Soft Skills
Communication SkillsLeadershipCoachingRelationship Building