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Senior Operation Manager – Meetings & Events
American Express Global Business TravelSenior Operation Manager handling event operations for a global agency in Spain and Italy. Ensuring high-quality delivery, team performance, and connecting regional teams with global standards.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in event agency operations and production, with a strong focus on managing P&L, optimizing processes, and leading large multi-layered teams across multiple countries. Proficient in stakeholder management and external communication, with fluency in Spanish, English, and Italian enhancing client relations.
Highest-signal resume keywords
Event Agency OperationsP&L ManagementTeam LeadershipStakeholder ManagementFluent in Spanish and Italian
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Event ProductionProcess OptimizationOrganizational Change ManagementTeam DevelopmentClient Relationship Management
Soft Skills
Communication SkillsLeadershipCoachingRelationship Building
Industry Keywords
Event DeliveryHigh-Performance CultureTransformation InitiativesMedia RelationsIndustry Associations
About the role
Key responsibilities & impact- Drive operational excellence and ensure high-quality event delivery
- Manage P&L and optimize processes
- Coach and develop Team Leaders; foster high-performance culture
- Lead transformation initiatives and drive organizational change
- Serve as senior escalation point for major clients
- Act as agency ambassador in Spanish & Italian markets
- Build relationships with media, industry associations, influencers, and thought leaders
Requirements
What you’ll need- 10+ years in event agency operations/production
- Fluent in Spanish, English, and Italian is a plus
- Proven experience managing large multi-layered teams across multiple countries
- Strong stakeholder management and external communication skills
- Strong leader on event/communication industry
Benefits
Comp & perks- Flexible benefits tailored to each country starting the day you do
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks with deals on major travel providers
- Access to over 20,000 courses on learning platform and leadership courses