Lead Business Analyst, IEX Admin

American Express Global Business Travel

IEX Administrator managing NICE WFM and Intradiem applications with a focus on system operations globally. Supporting maintenance, troubleshooting, and vendor relationships for efficiency in Amex GBT.

Posted 7/10/2026full-timeBangalore • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Support WFM and Intradiem SNAP tickets globally with timely resolution
Oversee day-to-day maintenance of NICE WFM (IEX) and Intradiem applications
Generate and distribute weekly, monthly, and quarterly reports to stakeholders
Diagnose and resolve system errors involving internal teams and external vendors
Create and maintain strong linkages with internal business partners

Requirements

What you’ll need

Proven hands-on experience with NICE WFM (IEX) and Intradiem applications
In-depth understanding of Workforce Management tools and SNAP Incident Management systems
Advanced proficiency in Microsoft Excel and Microsoft Access
Experience with Tableau (Global Performance Dashboard) and Anaplan
Knowledge of system networking and vendor application integration
Knowledge in SQL, Power BI

Benefits

Comp & perks

health and welfare insurance plans
retirement programs
parental leave
adoption assistance
wellbeing resources

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

NICE WFM (IEX)Intradiem ApplicationsWorkforce Management ToolsMicrosoft ExcelMicrosoft AccessTableauAnaplanSQLPower BISystem Networking

Soft Skills

Problem SolvingCollaborationCommunication