Account Representative

American Express Global Business Travel

Account Representative at Amex GBT providing operational support to clients and managing travel programs with a focus on enhancing overall client satisfaction.

Posted 7/7/2026full-timeBangalore • 🇮🇳 IndiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide day-to-day operational support to clients
Answer general user questions related to travel program management
Create and monitor support cases as needed for post-booking and program management issues
Execute site administration across multiple platforms
Optimize client setup and support changes to user access roles and controls
Troubleshoot issues with negotiated rates and preferred suppliers
Generate ad-hoc reporting as agreed upon with client teams and account management
Audit and analyze client travel program data to identify inconsistencies and develop solutions
Manage select project initiatives to achieve established goals and deliverables
Advocate for clients internally with management, support teams, and product development
Provide strategic support to the Client Service Manager and clients

Requirements

What you’ll need

Full professional fluency in English
Additional language fluency in Spanish, French, Mandarin, or other languages preferred
2+ years of experience in travel management, corporate travel support, or related field
Strong understanding of travel industry operations and best practices
Exceptional communication skills, including strong facilitation, written documentation, status reporting, presentation, and negotiation abilities
Technical proficiency in Microsoft products
Experience with travel management systems, preferably Amex GBT, Concur, Coupa, or similar platforms
Problem-solving abilities enabling independent troubleshooting and comprehensive data analysis
Proven multitasking and organizational skills with attention to detail and accuracy in a demanding environment
Strong dedication to quality and client satisfaction with experience in account management or client-facing roles

Benefits

Comp & perks

Flexible benefits tailored to each country starting from day one
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources to support you and your immediate family
Travel perks with choice of deals from major travel providers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisTroubleshootingReportingProgram ManagementClient Advocacy

Soft Skills

Problem-SolvingMultitaskingOrganizational SkillsAttention To DetailClient Satisfaction