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Client Management Manager
American Express Global Business TravelManager of Client Management at Amex GBT leading innovative account strategies to enhance client relationships and profitability across global multi-national accounts.
About the role
Key responsibilities & impact- lead innovative account management strategies
- focus on growing profitability and deepening client relationships within a portfolio of Global Multi-National accounts
- grow and increase the non-transactional revenue of their portfolio
- research the marketplace and competitor products and services
- develop an in-depth understanding of key business drivers and the competitive position of clients
- lead the global efforts for assigned portfolio across 4 regions and 50+ countries
- lead sales efforts to deliver multiple revenue streams
- increase profitability by proactively identifying new opportunities
- develop creative pricing strategies and contribute to ongoing client P&L management
- enhance the American Express Global Business Travel value proposition through policy consultation and technology road mapping.
Requirements
What you’ll need- 5+ years of global account/client management experience
- strong proven people leadership skills and travel industry is strongly preferred
- previous customer / client-facing experience and client relationship management skills with global clients
- previous global service delivery /account implementations experience a plus
- proven track record to deliver a data-driven, analytical approach to the client’s travel program in a consultative manner as the subject matter authority
- proven success in consultative selling is required
- demonstrated ability to build strategic vision, account plans, action plans, set and measure goals
- strong financial skill and analytical attitude required to use the key drivers of profitability
- strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions
- demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally
- proficient and comfortable with using various software platforms including PowerPoint, Excel, Word and Salesforce.
Benefits
Comp & perks- health and welfare insurance plans
- retirement programs
- parental leave
- adoption assistance
- wellbeing resources
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills & Tools
Data-Driven Decision MakingStrategic Vision DevelopmentCreative Pricing StrategiesRevenue Stream DeliveryP&L Management
Soft Skills
Negotiation SkillsRelationship BuildingAnalytical AttitudeProactive Networking