Allegion

Account Executive

• Lead local execution of locksmith programs to targeted Locksmith accounts supported through Wholesale distribution
• Provide focus and local sales execution on Channel Led programs and products to targeted accounts
• Develop strong working relationships and provide support with targeted indirect and direct accounts
• Develop joint business plans at targeted accounts
• Establish a regular call pattern with indirect and direct accounts
• Provide regular feedback to locksmith channel team on indirect and direct channel partner needs for growth
• Understand business and market dynamics in assigned territory
• Consult and train partners on product and solution applications
• Attend local and regional trade shows, conferences, and association events
• Ability to partner with customers and internal cross-functional teams
• Maintain awareness of all Allegion policies, guidelines, and procedures and ensure compliance

Sales Consultant – Locksmith

Account Manager

• Serve as the primary liaison between Allegion and assigned customer accounts, handling inquiries via email, phone, and customer portals
• Provide ETA updates, expedite requests, and resolve questions on missed ETAs, quotes, escalations, and IVR compliance
• Participate in weekly, biweekly, or monthly customer conference calls to review SLA performance, open issues, and overall service delivery
• Document all updates and customer communications in work orders per customer request
• Run daily reports in Field Services (D365), including Open Call and Closed Call Reports
• Run daily reports from Customer Portals (primarily Service Channel) for Open Calls, Closed Calls, status checks, IVR compliance, missed ETAs, past due reports, and PM reports
• Compare portal data with internal reports to ensure accuracy and compliance
• Combine data from Field Services and customer portals to create and distribute daily reports to field teams
• Process distributor quotes by entering them into Field Services and submitting them to customers
• Submit branch-uploaded quotes to customers
• Upload customer approvals into Field Services, add detailed notes, update reports, notify customers of new ETAs, and communicate approvals to branches or distributors
• Manage Preventative Maintenance (PM) programs for assigned accounts, including uploading PMs into Field Services for non-automated accounts
• Monitor PM completion, send updates to field teams, and drive adherence to deadlines
• Open repair notifications for issues found during PMs and quote customers for additional work
• Review and resolve daily billing reports from the billing team

Customer Relationship Manager

• Develop distribution strategy within territory geography to maximize availability of residential brands to end-users including both “direct dealer” and “wholesaler” distribution strategies
• Develop territory and customized business plan(s) for all key customers to include the following: dealer targets, builder targets, promotional activity, shelf management programs, product training, investment strategies, and revenue goals
• Manage customers’ outside/inside sales personnel in selling and quoting Allegion products to end users
• Utilize existing marketing programs to maximize market-share growth
• Participate in cross selling strategies, with focus on partnering with Allegion sales office to maximize market-share growth
• Ensure selling strategies align with meeting region and territory revenue and profit goals outlined in AOP
• Represent product portfolio at national, regional, and local dealer and association shows
• Network with all key influences such as end-users, dealers, wholesalers, and multifamily builders with goal of developing long-term loyalty to selling the initiatives and brands of the business.
• Conduct job site surveys to gain specification and competitive information
• Office responsibilities including on-time report submittals to upper management; timely credit submittal; detailed project analysis (financial and strategic); timely and tactful email communication with internal and external managers and customers; management and maintenance of all builder program agreements
• Utilize the CRM (Microsoft Dynamics) tool for major project follow-up and customer contact management
• Provide forecasting data to Inventory Management Team
• Maintain awareness of all Allegion policies, guidelines, and procedures and ensure compliance.

Sales Consultant – Single-Family

Customer Support

• Equipment Orders: Receive and process orders for new or additional WiFi & Z-Wave hubs and locks.
• Smart-Home Equipment Troubleshooting: Monitor various sources of error reporting (e.g., system logs, internal dashboards), perform Tier 2 & Tier 3 diagnostics on smart-home devices (Z-Wave, WiFi), network connectivity, and application issues, and contact the client with next steps, documenting all steps in the CRM.
• Customer Support Assistance: Collaborate with the Customer Support team to provide technical guidance and support during customer installations, including remote device provisioning and network configuration assistance.
• Platform Training and Expertise: Develop a deep understanding of the different NterNow platforms, including backend system architecture and third-party IoT/Alarm platforms for troubleshooting and integration purposes.
• Pick, pack, and ship orders via UPS, adhering to strict quality control and shipping logistics procedures.
• Provide our high standard of customer service to our wide base of customers, handling technical escalations with professionalism.

Technical Operations Support Specialist

Billing Specialist

• Provide support on the processing of credit memos and free text invoices.
• Ensure all approvals are obtained prior to issuing any credit memos.
• Understand billing protocols when issuing free text invoices.
• Interact with Install and Billing Supervisors for invoicing issues.
• Maintain organized, accurate, and complete billing files.
• Determine method of delivery based on customer specifications.
• Support financial transactions related to billing.
• Establish and maintain professional relationships with customers involved in the billing process.
• Identify and resolve issues through problem-solving.

Billing Administrator

Architect

• Responsible for procuring project opportunities from targeted accounts.
• Responsible for relationships with architecture firms project managers on specific projects.
• Initiate Consulting Agreements
• Lead product and application preference meetings with owners and architects.
• Communicate strategic project information to assist in the formation of a project strategy for the end user and distributor sales consultants.
• Coordinate the start of a project in our specification writing software with our Centralized Specification Support (CSS) team.
• Obtain project schedule dates and submittals.
• Exhibit an understanding of electro-mechanical products and solutions including access control and software.
• Collaborate closely with the local project sales team on specification projects and market meetings.
• Maintain excellent industry/competitor product knowledge by reviewing and understanding market data of competitive activity.
• Adapt to change in marketplace.
• Maintain awareness of all Allegion policies, guidelines, and procedures and ensure compliance.
• Responsible for developing a growth strategy with core/existing firms, resulting in AOP growth over prior year(s)
• Write technical specifications for the assigned architectural accounts and greater architectural community, including code compliance for new construction projects as well as aftermarket requests as business needs demand.

Architectural Services Consultant

Mechanical Engineer

• Reduce the number of open tasks from the Sustaining list.
• Provide monthly updates to a larger team
• Collaborate with different departments (Manufacturing, Purchasing, Quality, & the Field) to identify solutions to existing issues
• Advanced mechanical design for existing products, options, and accessories
• Gain insights and knowledge of core products
• Update Creo Parametric models and BOMs of components and assemblies
• Generate 2D manufacturing drawings using 3D model data
• Obtain prototype components/subassemblies interfacing with domestic and foreign suppliers to build test samples
• Create methodical test specifications for validation and verification of new and existing designs
• Communicate with third party contractors to further elaborate on designs
• Strong intrapersonal skills to work with other engineers to brainstorm new concepts and ideas
• Select and specify materials for new or existing components
• Maintain Engineering documentation using the product change notice process
• Work independently on other small projects including Productivity projects
• Build, install, and test new or upgraded products
• Be the Mechanical Engineering liaison between the Mount Comfort & Farmington facilities

Sales

• Drive sales by finding new end customers and supporting existing end users
• Support and expand the regional network of installers
• Support and expand existing integrated partners
• Identify, develop, maintain and strengthen effective relationships with key customer contacts to deliver business growth and increased market share
• Develop sales plans that support objectives for sales, market-share and competitive account penetration
• Participate in trade shows and industry associations
• Pro-actively and constructively analyse customer accounts to determine potential for both present and future solutions and needs

Area Sales Manager – Central North England

Security Analyst

• Conduct our digital risk management program to improve cybersecurity.
• Plan, support, and execute security awareness training campaigns.
• Assist with analysis, communication, and documentation of audits.
• Undertake compliance program/project initiatives, audits, and benchmarking of security policies against good practice and standards.
• Assist in the development and implementation of sustainable compliance framework and processes in the organization to meet IT policies, business requirements, and applicable legal and regulatory requirements.
• Gain widespread support of and compliance with information security requirements.
• Address vulnerabilities identified from various scans making sure that they are properly addressed and categorized leading in the corrective actions to assure data and infrastructure security.
• Assist with SOX compliance testing as required

Information Security Compliance Analyst

Supply Chain

• Partner with business leaders to propose, design, implement and sustain processes, solutions, and tools to drive the desired outcomes for manufacturing and distribution.
• Lead and coach team members across multiple strategic business units to drive and achieve IT and business goals.
• Ensure and drive standard work and process across multiple IT teams supporting the sites.
• Identify and promote standard work and digital transformation opportunities to enable the end to end processes for business teams to optimize productivity.
• Contribute to and help drive roadmaps for key business applications based on business needs and IT strategy.
• Lead and develop plans for business resiliency and continuity for key business systems and processes.
• Implement and drive cybersecurity measures with the teams and systems at the sites.
• Ensure SOX compliance and support and improve compliance processes for all in scope business systems.
• Understand functional business processes and work to get alignment across multiple sites and systems.
• Drive standardization of new functional designs and application configurations across sites.
• Drive process, data analysis, data clean-up, conversion and validation where applicable.
• Develop and assist with detailed unit and integration testing, cut-over planning and execution.
• Facilitate discussions with key business and IT stakeholders for alignment.
• Review and approve functional design documents as needed to support your business units.
• Partner with business and IT teams to complete and test system and process changes as needed.
• Assist in reviews and drive discussions with Business and Enterprise Architecture groups.
• Assist with scoping and overseeing / driving large technology implementations such as facility expansions, and systems / ERP upgrades.
• Partner with teams on business processes to understand opportunities and identify possible improvements through innovation, automation, and AI.
• Develop near and long term plans to support and drive overall IT teams execution to accelerate integration of new acquisitions within your supported business unit.
• Contribute on key projects and provide assistance to team members across systems and ERP platforms.
• Build and grow winning teams with high focus on employee engagement and accountability

Senior IT Manager, Manufacturing and Supply Chain

Content Writer

• Create door hardware schedules and technical specifications for architects, ensuring compliance with current codes and standards for new construction and asset-maintenance projects.
• Recommend product application solutions to architects.
• Facilitate design revisions, coordinate access control, and respond to technical questions throughout all project phases.
• Communicate strategic project information to the Architectural Services Consultant to help develop project strategy for the sales team.
• Communicate project changes that may impact specifications and commercial strategy, and maintain two-way communication with the Architectural Services Consultant and the sales team.
• Assist sales teams with competitor product conversions.
• Be proficient in electromechanical hardware products and solutions, including access control and software aspects.
• Communicate coordination requirements and/or conflicts related to door hardware, such as access control, electrical requirements, and specialty doors.
• Collaborate with the Architectural Services Consultant to deliver a positive customer experience and meet project commitments.
• Maintain up-to-date knowledge of Allegion’s product portfolio and competitors by analyzing market data on competitive activity.
• Adapt to market changes.
• Use CRM and specification-writing software, as well as collaboration tools.
• Manage the sales process through effective CRM management and clear communication.

Specification Writer

Operations

• Create and sustain a safe work environment by developing leaders who proactively identify, address, and prevent safety risks.
• Build leadership capability through coaching, regular feedback, individualized development plans, and targeted assignments aligned to organizational needs.
• Establish and maintain effective staffing plans by developing leaders who align talent deployment with business and operational objectives.
• Hold leaders accountable to commitments by reinforcing ownership, standard work adherence, MDI consistency, and operational metrics.
• Develop leaders who drive in-process quality by identifying defects, leading root-cause problem solving, and reducing cost of poor quality while improving customer outcomes.
• Ensure operational performance by developing leaders who lead daily Gemba walks and apply Lean principles to meet quality, delivery, and cost targets.
• Drive continuous improvement by developing leaders who lead A3s, Kaizen events, and sustain visual management and 5S standards.
• Act as a proactive change agent by developing leaders who partner cross-functionally and model Allegion values in daily operations.

Operations Manager

Business Development Rep

• Create and sustain business relationships with owners, developers, and property management service providers serving the multi-family/mixed use and off-campus student housing vertical markets.
• Create demand and pull through for Allegion’s electronic portfolio along with premium brand hardware.
• Develop business plans with existing software developers serving the multi-family/mixed use and off-campus student housing vertical markets.
• Identify and develop new software developer integration relationships with goal to consume Allegion’s ENGAGE HW SDKs enabling developer software management of Allegion ENGAGE hardware.
• Identify and develop new software developer integration relationships w goal to consume Allegion’s new Yonomi development platform (YP) enabling developer software management of Allegion hardware leveraging the RealSync connected opening.
• Collaborate with Allegion’s Business Development Manager positioning Allegion’s BLE and NFC Wallet credential portfolio for development and revenue generation in these verticals.
• Software developer VAR alignment ensuring Allegion business/technology model is included in their go to market plan.
• Includes discretionary demand generation as well as visibility to Allegion demand generation investment.
• RSO field sales collaboration executing business plans inclusive of sales strategies/tactics to meet/exceed targeted revenue goals.
• Collaboration with RSO Electronic and Architectural/Specification Teams ensuring PAC awareness and opportunity to compete for Allegion demand generation in these verticals.
• Sales leaders, Product Management, Engineering, Technical Support and Marketing engagement critical ensuring support needs are understood and met to protect & defend existing relationships and business along with leveraging same to develop new share and revenue growth.

PACS Multi-Family Business Development Manager

• Develop and execute a sales strategy to exceed monthly, quarterly, and annual revenue targets and goals.
• Generate leads and identify new business opportunities through market research, networking, and cold-calling.
• Build and manage a pipeline of qualified prospects to move them through the sales cycle to closure.
• Develop and manage client relationships with key prospects and existing customers to maintain a strong pipeline of sales opportunities.
• Work closely with cross-functional teams, including marketing and product development teams, to align the sales and go-to-market strategies.
• Provide accurate and timely sales forecasts, reports, and analyses to the executive leadership team.
• Develop and manage sales budgets, sales quotas, and sales forecasting models.
• Stay up-to-date with industry trends and competition to ensure the company's competitive edge.

Director of Business Development

• Prepares sales reports using Power BI, sales results, etc. and prepare special presentations, often of a complex or confidential nature.
• Manages follow up on specified quotes.
• Mines data to find key personnel at architects, general contractors, end-users.
• Manages and organize Dynamics.
• Updates RSM Playbook with how to & best practices.
• Inputs attendees from lunch & learns into Dynamics and submit reports for credits.
• Assists in reach-outs for architectural lunch & learns.
• Supports marketing data request.
• Assists Regional Sales Managers with communications on jobs as needed.
• Ensures that departmental operations comply with organizational policies and procedures.
• Participates in and contributes to special projects as directed by the department head.
• Receives and responds to correspondence and maintains departmental records.