Distributor Relationship Manager

Allegion

Distributor Relationship Manager supporting Allegion’s automatic-door distribution sales channels. Managing distributor relationships, orders, inquiries, compliance, and customer issue resolution.

Posted 9/2/2026full-timeConnecticut • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management capabilities with a focus on customer satisfaction, effective communication, and order management. Proficient in maintaining relationships with distribution partners while ensuring compliance and resolving issues efficiently.

Highest-signal resume keywords

Account Management ExperienceOrder Management System ProficiencyMicrosoft Office ProficiencyExcellent Communication SkillsExport/Import Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementCustomer Account MaintenanceDetailed Order EntryProblem ResolutionData Analysis

Soft Skills

Positive AttitudeInitiativeCritical ThinkingInterpersonal SkillsOrganizational Skills

Tools & Technologies

SAP Order Management SystemMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Customer SatisfactionDistribution Sales ChannelsCompliancePromotionsHigh Call Volume Environment

About the role

Key responsibilities & impact

Support North American and International Distribution Sales Channels
Work closely with distribution partners
Handle customer inquiries, sales order maintenance needs, and problem resolution
Manage orders and ensure strict compliance
Build positive relationships with assigned North American and International Distributors
Handle phone calls, emails, web, and fax transactions to support customer satisfaction and Allegion KPIs
Act as liaison with sales personnel, distributors, and service personnel
Manage customer communications regarding promotions and product information
Update, maintain, and analyze customer account profiles
Take ownership, exercise good judgment, and effect change
Maintain working knowledge of company products, services, and promotions
Resolve issues under Allegion guidelines
Attend meetings to represent the department and company
Perform detailed order entry for custom doors and service parts
Respond to inbound calls and email inquiries
Resolve complaints
Research and place quality replacement orders
Maintain attention to detail and customer needs

Requirements

What you’ll need

Associate’s Degree or 3-5 years of account/customer management experience
Experience with order management system
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook email, etc.)
Must be reliable and have a positive attitude
Demonstrate initiative and willingness to overcome challenges
Excellent written and verbal communication skills
Ability to work effectively in a team setting or individually as required
Ability to balance multiple priorities in a high call volume environment while maintaining professional and courteous customer interactions
Ability to recognize and adapt to change
Bachelor's Degree preferred
Experience with SAP order management system preferred
Effective negotiation skills preferred
Export/Import Compliance preferred
High level of enthusiasm and passion for excellence preferred
Excellent critical thinking, analytical, leadership, organization, and interpersonal skills preferred
Ability to work across organizational boundaries and levels preferred
Must be legally authorized to be employed in the United States
Company does not intend to provide sponsorship for employment visa status

Benefits

Comp & perks

Flexible remote work arrangement with occasional on-site visits as needed
Generous paid time off
Health, dental and vision insurance coverage
Unlimited Paid Time Off
401K plan with a 6% company match and no vesting period
Health Savings Accounts
Flexible Spending Accounts for healthcare and/or dependent daycare expenses
Employer-paid Short-Term and Long-Term Disability Insurance
Term life insurance with option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program with monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back
CliftonStrengths assessment and coaching opportunities
Professional development investment