Allegion

IT Support

• Lead the definition and evolution of the Core Services roadmap, ensuring technical debt, scalability, and innovation are balanced against business priorities.
• Act as a business advocate for Enterprise Architecture tooling and processes.
• Develop strategies for project execution to drive the adoption of EA standards, ensuring they provide tangible business value and streamline enterprise-wide delivery.
• Lead highly visible, cross-functional project teams dealing with notable risk and complexity.
• Drive critical product and architectural decisions by translating complex technical trade-offs into business impact.
• Proactively identify and solve unique and complex problems with broad impact on the company.
• Establish and institutionalize best practices, templates, and governance models.
• Act as a subject matter expert in the software delivery lifecycle, guiding engineering teams through complex evaluations and integrations.
• Establish and lead a communication framework for Core Services.
• Provide day-to-day direction, strategic guidance, and mentorship to product owners and business analysts.
• Move beyond "identifying issues" to predicting and neutralizing systemic risks before they impact delivery timelines.

Principal Technical Program Manager – Core Services, Enterprise Architecture

Account Manager

• Building long-term partnerships with leading customers in the aviation industry.
• Maximizing the value of our workforce-management software for personnel and deployment planning as well as operational processes.
• Tailoring our solution to customer needs to increase adoption, satisfaction and customer loyalty.
• Identifying upselling and cross-selling opportunities.
• Developing and strategically advancing existing customer relationships.
• Responsible for renewals, pricing and SLAs in close collaboration with Sales.
• Ensuring smooth implementation and reliable ongoing support for our aviation customers.
• Monitoring account performance and bringing customer feedback into internal decision-making processes.

Key Account Manager

Customer Success Manager

• Drive adoption, retention, and expansion for Overtur Services
• Own onboarding strategy, execution, and KPIs for Overtur Services
• Capture, validate, and prioritize voice of customer feedback
• Define and manage release readiness from the customer perspective
• Design and run adoption programs
• Collaborate with Sales on revenue expansions
• Advise the Learning Experience Designer on customer personas
• Identify process and tooling gaps
• Ensure close collaboration with product management
• Build a repeatable, scalable support model for customer success

Customer Success Lead, Overtur Services

• Meets regularly with assigned client accounts, by phone or in person.
• Ensures that clients are consistently satisfied with the organization's product and services and resolves escalated issues.
• Evaluates the client's needs and proposes potential solutions.
• Serves as a single point of contact for the client and may coordinate the work of client service teams.
• Identifies and escalates cross-selling or upselling opportunities.
• May provide client training or basic support.
• Develop relationships with key decision makers for opportunities to provide our product line in Healthcare, Retail, Government & Commercial properties.
• Develop relationships with property managers, hospitals, contractors, glaziers, hardware suppliers and owners.
• Review all relevant plans, specifications and details and/or job site conditions to formulate competitive quotations for customers.
• Work in custom bid module in Salesforce to generate quotes and utilize SF to manage customer base.
• Work closely with branch personnel to schedule equipment delivery and installation.
• Stay involved with customer satisfaction issues after the sale and installation.
• Timely and accurate weekly reports and participation in weekly digital calls.
• Pre-sell our products to architects through planning stage documents.
• Call on Architects & Specification Writers to educate them on our product.
• Maintain full knowledge of current ANSI standards and AAADM certification requirements.

Territory Manager

Customer Support

• Provide positive customer experiences to help troubleshoot basic technical problems primarily through verbal communication over the phone, both inbound and outbound.
• May also need to provide support via our digital channels as needed.
• Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps.
• Escalate or seek guidance from internal resources or SME’s as needed.
• Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc.
• Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution.
• Build trust through complete follow-through on customer commitments.

Residential Support Representative 1

Data Engineer

• Establish and document the organization’s first comprehensive data topology and inventory , transforming undocumented legacy flows into a structured, scalable platform blueprint.
• Architect cross-application data models and Data Contracts (OpenAPI/AsyncAPI) to standardize identity layers and ensure consistency across the product lifecycle.
• Design high-performance data flows and transformation layers that surface usage analytics and recurring revenue signals to drive AI-powered insight generation.
• Lead the integration of platform service layers with mobile/web applications to streamline device commissioning and cross-functional data access.
• Replace ad-hoc processes with robust workflow orchestration (e.g., Airflow, dbt) and CI/CD pipelines to ensure 99.9% data reliability and "Data-as-Code" standards.
• Drive the technical proposal process, conducting cost-benefit analyses for new systems to balance immediate delivery with long-term platform health.
• Implement automated data quality monitoring, lineage tracking, and observability practices to ensure high-fidelity data for downstream analytics and compliance.
• Engineer data lifecycle policies that strictly adhere to global privacy regulations (GDPR/CCPA) and enterprise security standards.
• Establish and enforce rigorous coding standards and peer review processes, mentoring the team to transition from "plumbing" to modern DataOps practices.

Lead Platform Data Engineer

Accountant

• Accounts Receivable (AR) & Billing: Generate and distribute accurate customer invoices and statements. Apply daily cash receipts to customer accounts. Reconcile accounts and resolve discrepancies. Monitor AR aging reports and follow up on outstanding balances. Support collections and escalate past-due accounts. Collaborate with Sales and Customer Service to resolve billing disputes.
• Accounts Payable (AP) & Vendor Management: Process vendor invoices with correct GL and cost center coding. Resolve invoice discrepancies with internal teams and vendors. Maintain Vendor Master File, including onboarding, W-9/W-8 collection, banking verification, and documentation. Execute vendor payments in line with approval requirements. Reconcile vendor statements and resolve outstanding items. Ensure compliance with payment terms and manage discounts.
• General Ledger & Month-End Close: Prepare and post journal entries with proper support and approvals. Perform accruals, prepaids, depreciation, and payroll-related reconciliations. Reconcile balance sheet accounts monthly. Assist in preparing financial reports and schedules. Maintain organized GL documentation.
• Compliance & Audit Support: Ensure adherence to GAAP, SOX, and internal policies. Prepare documentation for internal and external audits. Track SOX issues and remediation activities. Support annual compliance tasks (e.g., 1099 filings).
• Additional Expectations: Maintain accuracy and attention to detail. Meet close timelines and KPI targets. Identify process improvement opportunities. Protect confidentiality of financial data. Collaborate effectively with cross-functional teams.

Staff Accountant

Account Executive

• Identify and qualify potential customers through various channels
• Respond to inbound leads and inquiries
• Maintain accurate records in the CRM system
• Assist in proposal preparations, quotes, and presentations
• Conduct market research to gather information on competitors
• Ensure timely and accurate processing of customer orders
• Assist in onboarding new customers
• Provide training and support to customers
• Build and maintain relationships with existing customers

Inside Sales Representative

Manager

• Manages all Fleet & Safety related activities
• Manages the relationship and business performance requirements of 3rd Party Fleet Service Providers
• Leads the coordination of fleet delivery schedules with Fleet Suppliers (U.S. & Canada)
• Leads the Fleet Services Council for governance and oversight of Fleet Services Program for the Americas
• Provides management and oversight of merger and acquisition tasks related to fleet transition services, inclusive of client activities surrounding fleet lease renewals, expansions, acquisitions, and divestitures within the fleet business portfolio.
• Produces complex financial comparative analysis and financial considerations of life cycle management for the Fleet
• Negotiates business terms with OEM manufacturers for establishment of total cost for entire Fleet
• Manages the Order Cycle for Fleet and Replacement Schedule
• Establishes Policy and Procedure requirements for the user community that will be assigned fleet vehicles
• Provides oversight and monitoring of training and safety protocols related to Fleet
• Resolves and Troubleshoots issues that arise between government entities and Users of the Fleet
• Collaborates with internal Leaders in Sales and Service for Fleet assignments
• Responsible for instituting standards and practices that reduce risks and liabilities to Allegion
• Project-manages the portfolio initiatives involving fleet services including project approval, cost analysis, tracking and progress reporting and reporting of achievement of identified savings.
• Engages internal and external legal resources to review lease documentation and ensure that appropriate lease terms and conditions are reflected in agreements.
• Prepares reports to key stakeholders as required.
• Identifies and engages critical resources/skills as necessary to complete engagements/assignments in a timely manner.

Manager, Fleet Services

• Proactively network through industry events, associations and shows to develop and broaden influencer and end user relationships; self-starter mentality.
• Maintain a pulse on the local market trends and advise Allegion multifamily teams on market strategies.
• Identify product and solution gaps.
• Work with Allegion teams to prioritize new product development and technology solutions.
• Drive owner standards to maximize Allegion solutions.
• Collaborate with Allegion teams to create multifamily specifications and to increase the Architect’s knowledge of our solution sets.
• Build general contractor relationships to ensure product delivery and a strong customer experience.
• Ensure selling strategies align with meeting region and territory revenue and profit goals as well as model the customer experience upon which Allegion differentiates itself.
• Responsible for meeting budget and expense parameters for optimizing operating profit.
• Utilizes the Customer Relationship Management (CRM) tool for market connectivity, opportunity management, call reports and customer management.
• Adept in using social networking to stay engaged in and up-to-date on industry activity.
• Drive strong collaboration with Allegion’s commercial electronics group and channel sales teams including sales consultants for integrators and single family builders.
• Implement a consultative approach to customer relationships in order position appropriate Allegion portfolio through consultative selling and listening.
• Successful multi-family consultants have a skill in listening to understand in order to provide the best solutions for customers.
• Maintain awareness of all Allegion policies, guidelines, and procedures and ensure compliance; embody Allegion’s values daily.

Sales Consultant – Multi-Family

Product Manager

• Align the technical roadmap for assigned platforms with HR strategies and pain points by collaborating with HRBPs, Payroll, Legal, Finance, IT, and stakeholders, including new features, enhancements, fixes, and UX improvements.
• Provide strategic input on the end-to-end HR digital strategy across integrated platforms (e.g., ServiceNow, Workday, Kronos, Passport, LCP Certified, ERPs) in partnership with the Director, HR Technology Strategy and IT key stakeholders.
• Work with functional and technical teams to design and configure Timekeeping and Workforce Management solutions that meet business requirements, ensuring scalability, compliance, and alignment with strategy.
• Lead product discovery and continuous improvement efforts in collaboration with Payroll, IT, and technology vendors.
• Partner with HRBPs, Payroll, Legal to identify opportunities to simplify Timekeeping technical configuration.
• Establish and maintain governance processes for business process changes and enhancements.
• Balance competing priorities through transparent trade-offs and manage intake and triage of enhancement requests.
• Serve as the primary contact regarding available functionality, upcoming changes, and enhancement prioritization.
• Partner with HRBPs, Payroll, Legal, IT, vendors, and end users to deliver features, resolve issues to ensure successful rollouts, adoption, and ongoing support.
• Supports requirements gathering for timekeeping system in support of M&A pipeline integration in partnership with HR M&A leads, payroll, and IT.
• Lead coordination and communication of functional workstream updates to project sponsors and stakeholders.
• Manage functional interdependencies across HRBPs, Payroll, Legal, Finance, and IT.
• Translate user needs into clear requirements and test cases.
• Validate new features through UAT, feedback loops, and adoption metrics.
• Facilitate feedback sessions, demos, and solution workshops with Payroll, HRBPs, and end users.
• In partnership with IT, ensure adherence to design standards, documentation, and testing protocols.
• Collaborate with technical teams to maintain system stability, data integrity, and compliance.
• Coordinate with IT and vendors on platform upgrades, releases, and break/fix cycles.
• Assess organizational change readiness for new features, releases, and enhancements with key stakeholders.

HR Digital Product Owner – Timekeeping, Workforce Management Solutions

• Partner with Project Sales Manager to create, implement, and execute annual business plan.
• Lead the End User sales team in accomplishing revenue, strategic, pricing, and expense goals.
• Utilize sales and management background/experience to mentor, coach and develop End User sales consultants.
• Responsible for performance management, talent review, employee development, talent acquisition and employee engagement.
• Implement and manage new construction/aftermarket strategies with End User sales team.
• Drive End User sales team’s use of CRM software to generate, pursue and track sales opportunities.
• Develop and maintain relationships with internal and external customers and Allegion team.
• Maintain excellent industry/territory knowledge by gathering market data of competitive activity.
• Provide comprehensive reports to Project Sales Manager and RVP of Sales as required.
• Maintain awareness of all Allegion policies, guidelines, and procedures and ensure compliance.
• Continuous communication with team to ensure employee engagement in business initiatives, strategy and overall direction.
• Host (and present at) team meetings on a continuous basis.
• Participate in internal product and program deployment teams.

Sales Consultant

• Lead the Fontana-based Environmental, Health, and Safety program
• Maintain accurate and complete EHS metrics
• Investigate and analyze all incidents and identify root causes
• Work with Safety Committees to develop corrective action plans
• Evaluate first aid, near misses, and recordable accidents
• Organize Kaizens to eliminate safety, health and environmental hazards
• Partner with internal cross-functional stakeholders
• Obtain, update, maintain, and audit EHS procedures and plans
• Develop emergency preparedness and response programs
• Direct site audits and communicate findings
• Develop and lead training and awareness programs
• Ensure compliance with Federal, State and Municipal EHS regulations and permits
• Manage the sites’ SDS databases
• Interface with external regulatory bodies
• Lead risk management and EHS productivity enhancements
• Support and implement health, safety and environmental requirements for contractors and visitors

EHS Manager

Project Manager

• Lead and support productivity improvement projects with field branches focused on install and service operations
• Partner closely with field leaders and ops teams to identify pain points, root causes, and improvement opportunities
• Help drive project momentum by tracking milestones, holding contributors accountable for deliverables, and escalating risks as needed
• Support pilot programs and phased rollouts to test, refine, and scale improvements
• Support and, when needed, help facilitate Kaizen and rapid improvement events
• Assist with A3 problem-solving, including documentation of current state, future state, countermeasures, and results
• Identify opportunities to reduce waste, streamline handoffs, and improve end-to-end process flow
• Work closely with IT partners on system enhancements, automation opportunities, and technology-enabled process improvements
• Collaborate with Central Operations, Billing, Customer Service, Manufacturing, and other functional teams to ensure improvements align across the full value stream
• Act as a bridge between field operations and central ops teams, ensuring field realities are understood and addressed
• Document projects, decisions, risks, and outcomes using standard project and continuous improvement tools
• Track and validate financial benefits and productivity gains from projects, including entry and maintenance in EPM
• Prepare clear summaries and updates for leadership on project progress, outcomes, and realized benefits
• Ability to travel up to 25%

Field Productivity Project Manager

Consultant

• You train and advise customers to ensure efficient use and to develop tailored solution concepts.
• You develop scripts for interfaces, data imports, and automations to ensure smooth system integration.
• You document solutions so customers can understand how they work and make adjustments independently.
• You develop bespoke solutions that secure customer success and create long-term value.