Allegion

Product Manager

• Coordinate efforts and adoption of specific software products that make up the Horizon initiative (Including not limited to OEW, EQuote, NOW (New OeW))
• Assist with gathering business requirements to support integration efforts for M&A companies
• Manage the product lifecycle from identifying customer outcomes through business impact, and contribute the product strategy and tactical decisions to maximize the value of that continuous lifecycle
• Work with Hollow Metal customers to identify targeted customers’ relevant wants and needs
• Partner with design and development teams to identify and create solutions and rank product features to meet intended customer outcomes within a specific product portfolio
• Use in-depth knowledge and experience of the Horizon portfolio to maintain business continuity
• Perform the following responsibilities for specific software product feature releases, partnering with the delivery team: Determine specific activities in the delivery method required, prioritize release schedule and what items are to be included in each release, making decisions on competing ideas or resources
• Create and refine user stories
• Develop acceptance criteria, ensuring user acceptance testing processes are defined, implemented, and adhered to prior to release, including testing to ensure design elements meet the user requirements
• Communicate product feature releases and backlog items with the relevant cross-functional groups at the appropriate times
• Understand customers’ quality expectations, including issues they see in the current environment with respect to usability, reliability, security, and data integrity while defining training and support requirements
• Manage the feature roadmap portfolio with a common approach to build consensus and link to the development environment
• Utilize best practices to support the integration of common source components versus building duplicate functionalities

Customer Support

• Communicate directly with customers by phone and email to identify and resolve a wide range of issues and inquiries regarding product availability, order fulfillment, post-shipment issues, programs, pricing, and policies.
• Investigate, document, and administer product warranty programs, including credits, replacements, and return material authorizations (RMAs).
• Accurately and promptly enter and modify customer orders in the company’s operating system.
• Collaborate with internal departments to ensure accurate account management and resolution of customer issues.
• Adhere to all service level agreements as established by management.

Residential Support Representative 1 – Bilingual, French/English

• Provide positive customer experiences to help troubleshoot basic technical problems primarily through digital communication, both inbound and outbound.
• May also need to provide support via our phones channels as needed.
• Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps.
• Escalate or seek guidance from internal resources or SME’s as needed.
• Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc.
• Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution.
• Build trust through complete follow-through on customer commitments.

Residential Support Representative

• Demonstrates basic knowledge of the product and product features for one assigned brand
• Demonstrates basic knowledge of internal processes and system tools
• Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal.
• Gain proficiency in product to understand the needs and expectations of customers.
• Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed.
• Act as customer liaison when working with cross-functional teams to resolve customer requests.
• Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary.
• Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable.
• Utilize and manage appropriate ERP business systems.
• Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution.
• Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business.
• Meet all service level agreements as assigned.
• Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.

Customer Experience Specialist

Estimator

• Responsible for the communication and coordination of information that will ultimately lead to an estimate and drafting of a quote.
• Maintains customer database by inputting customer profiles and updates, by inputting quotes/bids and contact information, preparing and distributing monthly follow up reports.
• Updates manager by consolidating, analyzing, and forwarding daily bid requests.
• Contact regional sales managers to resolve any omissions in the quote request, such as missing specifications, details, contact information.
• Set up spread sheets of quotes as directed and concerning the product line.
• Identify any line item details that the sales manager can analyze for pricing concerns.
• Updates job knowledge by participating in educational opportunities, internal or approved industry training. Including attendance of forums at Krieger’s corporate office.
• Accomplishes department and organization mission by completing related results as needed.
• Obtain and maintain a thorough knowledge of Krieger’s sales methods and procedures, general product knowledge and product characteristics, general and technical specifications of products for sales usage, estimating procedures, and file management.
• You will be required to create and develop goals for your specific job function that will support our organizational goals.
• You must engage, and complete assignments as directed, skill set and work scope by your salesman and the leadership.
• Any other duties as assigned by your manager.

Technician

• Perform detailed dimensional and mechanical inspections of raw materials, in-process, and finished products using calipers, micrometers, gauges, and other measuring devices.
• Interpret and apply complex blueprints, engineering drawings, and GD&T standards to verify product conformity.
• Assist in developing and implementing process controls, Identify and segregate non-conforming material and document inspection results accurately.
• Conduct routine audits of products and processes to ensure compliance with quality management systems (e.g., ISO 9001).
• Identify and segregate defective parts for review.
• Collect, record, and analyze quality-related data to support quality improvement initiatives.
• Prepare and analyze inspection reports and communicate findings effectively to supervisors and cross-functional teams.
• Support documentation control by maintaining accurate inspection records and quality documents.
• Support quality improvement projects by providing data-driven insights and technical expertise.

Quality Technician

Account Manager

• Meets regularly with assigned client accounts, by phone or in person.
• Ensures that clients are consistently satisfied with the organization's product and services and resolves escalated issues.
• Evaluates the client's needs and proposes potential solutions.
• Serves as a single point of contact for the client and may coordinate the work of client service teams.
• Identifies and escalates cross-selling or upselling opportunities.
• May provide client training or basic support.
• Develop relationships with key decision makers for opportunities to provide our product line in relevant verticals.
• Develop relationships with property managers, hospitals, contractors, glaziers, hardware suppliers and owners.
• Review all relevant plans, specifications and details and/or job site conditions.
• Work in custom bid module in Salesforce to generate quotes and utilize Salesforce to manage customer base.
• Work closely with branch personnel to schedule equipment delivery and installation.
• Work with our credit department to secure terms and ensure timely payment after job completion.
• Stay involved with customer satisfaction issues after the sale and installation.
• Timely and accurate weekly reports and participation in weekly digital calls.
• Pre-sell our products to architects through planning stage documents.
• Call on Architects & Specification Writers to educate them on our product.
• Maintain full knowledge of current ANSI standards and AAADM certification requirements.

Territory Manager

Database Administrator

• Architect and maintain robust SQL database systems that support application environments, ensuring maximum uptime, performance, and scalability
• Design and implement fault-tolerant SQL Server solutions using high-availability patterns in on-premises and Microsoft Azure environments
• Design and deploy Microsoft SQL PaaS solutions in Microsoft Azure
• Provide SQL Server administration for MS SQL Server versions 2012, 2014, 2016, 2017, 2019 and/or 2022, as well as support for Microsoft Dynamics AX 2012
• Plan and implement database backup strategies and perform recovery in case of disaster
• Monitor and maintain database storage, health, performance, sustainability, and security
• Manage SQL Server high availability, backups, maintenance jobs, encryption, security controls, etc.
• Analyze SQL query plans, suggest optimizations, and support developers in the SDLC process
• Install, configure, and upgrade database management systems and software, including clustering environments
• Refine and automate SQLDBA team processes using T-SQL and PowerShell
• Collaborate with development teams to optimize database queries and schema design, enhancing application performance
• Provide mentorship and guidance to junior DBAs, fostering a culture of knowledge sharing and continuous improvement.

Senior SQL Server Database Administrator

• Meets regularly with assigned client accounts, by phone or in person.
• Ensures that clients are consistently satisfied with the organization's product and services and resolves escalated issues.
• Evaluates the client's needs and proposes potential solutions.
• Serves as a single point of contact for the client and may coordinate the work of client service teams.
• Identifies and escalates cross-selling or upselling opportunities.
• May provide client training or basic support.
• Develop relationships with key decision makers for opportunities to provide our product line in relevant verticals so that Stanley is either procured directly or specified for procurement through other channels.
• Develop relationships with property managers, hospitals, contractors, glaziers, hardware suppliers and owners.
• Review all relevant plans, specifications and details and/or job site conditions to formulate competitive quotations for customers that are both accurate to manage risk and ensure target margins for the branch while ensuring your monthly/quarterly/yearly revenue goals are met.
• Work in custom bid module in Salesforce to generate quotes and utilize SF to manage customer base.
• Work closely with branch personnel to schedule equipment delivery and installation.
• Work with our credit department to secure terms and ensure timely payment after job completion.
• Stay involved with customer satisfaction issues after the sale and installation.
• Timely and accurate weekly reports and participation in weekly digital calls.
• Pre-sell our products to architects through planning stage documents.
• Call on Architects & Specification Writers to educate them on our product
• Maintain full knowledge of current ANSI standards and AAADM certification requirements.
• Perform other assignments in support of the sales operations as requested by Regional Sales Manager.

Learning and Development

• Define and implement a learning strategy that aligns with business priorities and leadership objectives (e.g., time-to-proficiency, leader impact, retention).
• Translate strategic objectives into measurable learning outcomes, KPIs, targets and owner cadences; incorporate into scorecards and performance reviews.
• Establish learning governance, content prioritization, intake and lifecycle processes, and training ROI to ensure focus on highest-value interventions.
• Build visual reporting and dashboards to make learning progress and impact transparent to stakeholders.
• Lead design and delivery of blended learning solutions (classroom, virtual instructor-led, eLearning, microlearning, on-the-job learning) using adult learning principles.
• Coach and develop the team on instructional design best practices (ADDIE/Agile, learning objectives, assessment design, storyboarding) and advanced facilitation skills and techniques.
• Own standards, templates and quality assurance for learning assets (design reviews, pilot testing, evaluation plans).
• Oversee optimization of learning technologies (LMS, authoring tools, virtual platforms) and manage vendor relationships.
• Own leader development programs including ongoing cohorts, curriculum refinement, reinforcement plans and leader onboarding content.
• Plan and coordinate training and leadership meetings (content, logistics, speakers, measurement).
• Lead the Business Operations Early Career Program including: curriculum design, onboarding, program objectives, mentoring and program evaluation.
• Partner with business leaders to embed Leader Standard Work and Managing Daily Improvement (MDI) practices into leadership curricula and onboarding.
• Lead, coach and develop a team of trainers, instructional designers and coordinators; set clear goals, KPIs and development plans.
• Manage team workload and resourcing; balance project intake against capacity and outsource when appropriate.
• Recruit, onboard and retain high-performing Learning and Development talent; cultivate facilitation and design capability across the team.
• Define and track learning KPIs and a measurement framework (learning uptake, proficiency change, behavior change, business impact/ROI).
• Apply evaluation models to validate program effectiveness and measure ROI to inform continuous improvement.
• Lead post-program sustainment activities (reinforcement plans, coaching, leader audits) to drive behavior change and outcomes.
• Partner with business leaders, HR, Operations, and Process & Standards to align priorities and secure sponsorship for learning initiatives.
• Apply change management practices to ensure adoption of new leader behaviors and daily improvement routines.
• Communicate status, outcomes and lessons learned through executive summaries, reviews and learning dashboards.
• Ensure compliance with corporate policies and any regulatory requirements in learning delivery.
• Manage program budgets, vendor contracts and travel/venue logistics for in-person events.
• Support cross-functional projects and value-stream learning needs as required.

Training and Development Manager

Operations

• Define, design and implement a single, robust performance scorecard framework that cascades Business Operations Leadership goals through senior leaders to front-line teams and individual contributors.
• Translate strategic objectives into measurable KPIs, targets and behaviors; ensure owners and cadences are defined for all metrics.
• Build dashboards and visual management (digital and/or physical) to make performance transparent at all levels.
• Establish data governance and metric definitions to ensure one version of truth.
• Create and manage a prioritized pipeline of analytics and improvement projects aligned to strategic priorities (cost, quality, delivery, safety, customer experience).
• Define intake, prioritization, business case, resourcing and handoff processes for analytics and improvement work.
• Oversee delivery of analytics (insights, root-cause analysis, predictive models) and translate findings into actionable improvement plans.
• Track project ROI and benefits realization; maintain project health and escalation protocols.
• Lead the rollout and adoption of Leader Standard Work (LSW) across Business Operations including development of role-specific LSW, coaching models and audit/cadence mechanisms (Implementation of MDI throughout Business Operations).
• Drive daily management practices (Gemba cadence, visual boards, huddles) to sustain improvements and accelerate decision making.
• Design and monitor LSW/MDI compliance and improvement audits; use findings to close gaps and coach leaders.
• Plan, facilitate and/or sponsor RIEs, Kaizen events and structured problem-solving (A3, DMAIC, 8D or equivalent).
• Develop and deliver problem-solving and Lean curricula for multiple audiences (managers, supervisors, frontline).
• Support pre/post standard work, control plans and sustainment activities following events.
• Lead, mentor and grow a blended team of data analysts and continuous improvement practitioners.
• Coach team members and business leaders through complex root-cause analysis, hypothesis testing and countermeasure selection.
• Recruit, develop and retain high-performing talent; set clear objectives, KPIs and development plans.
• Partner with Business Operations Leadership and cross-functional teams to align priorities, secure resources and remove barriers.
• Apply change management practices to ensure adoption of new processes, roles and metrics.
• Communicate progress, wins and lessons learned through executive summaries, reviews and visual performance tools.
• Support functional value stream analyses, staffing models, process improvements and work optimization as needed.
• Ensure all activities meet corporate EH&S and compliance requirements.

Process Improvement Manager

Consultant

• Create technical hardware sets and specifications for the architectural community, including code compliance for new construction projects as well as aftermarket requests.
• Provide solutions to architects on product application requirements.
• Participate in pre and post installation meetings as needed.
• Assist with revisions, access control coordination, and requests for information during all phases of the project.
• Communicate strategic project information to Project Manager to assist in the formation of a project strategy for the sales force.
• Communicate project changes that may impact specification and sales strategy, maintain 2-way communication with Project Manager and Sales Team
• Exhibit an intermediate understanding of electro-mechanical products and solutions including access control and software.
• Communicate door hardware coordination requirements and/or conflicts, such as access control, electrical requirements, and specialty doors.
• Work in conjunction with Architectural Services Team to provide a positive customer experience and deliver on project commitments.
• Maintain excellent industry/competitor product knowledge by reviewing and understanding market data of competitive activity.
• Adapt to changes in the marketplace.
• Utilize CRM and Specification Writing software and collaboration tools.
• Maintain awareness of all Allegion policies, guidelines, and procedures and ensure compliance.

Specification Consultant

• Perform installation or service work as designated in profitable and proper manner.
• Record productive time versus travel time.
• Perform preventive maintenance work in accordance with service program designated for specific customer.
• Maintain accurately all work records and parts used at each job in accordance with established procedure.
• Keep updated on all changes/modifications to Stanley equipment and Ansi156.10 standard as notified through published communications.
• Maintain company vehicles, tools and other property in proper manner.
• Present neat and clean appearance personally and in workmanship, in accordance with company policies.
• Maintain adequate parts inventory for service vehicle; keep inventory log.
• Test equipment before leaving job site; perform safety check.
• Maintain good customer relations and customer service.
• Assist and instruct others in install/service methods.

Automatic Door Install Technician

• As part of your career change, you will be trained in all areas of successful account management.
• As a central point of contact, you will maintain long-term customer relationships and ensure high customer satisfaction.
• You will independently prepare proposals and, when necessary, coordinate in advance with project sales to ensure the best strategy.
• You will continuously monitor customer satisfaction and regularly review existing customer interactions.

Career Change — Account Management – all genders

Sales

• As part of your career change, we will teach you all areas of successful software consulting.
• Strategically expand and maintain customer relationships — nationally and internationally — to unlock new system modules and revenue opportunities; you will drive long-term customer retention.
• Proactively manage the sales pipeline and implement targeted sales strategies; you will coordinate independently with Presales and Service to achieve Interflex objectives.
• Independently conduct consulting and sales meetings, including technical needs assessment, proposal alignment and deal support/closing.
• Present solutions and software products from the Interflex portfolio to customers and stakeholders.

Product Manager

Residential Support Representative 1 – Bilingual, French/English

Residential Support Representative

Customer Experience Specialist

Estimator

Quality Technician

Territory Manager

Senior SQL Server Database Administrator

Territory Manager

Training and Development Manager

Process Improvement Manager

Specification Consultant

Automatic Door Install Technician

Career Change — Account Management – all genders

Career Change — Sales, IT