Distributor Relationship Manager

Allegion

Distributor Relationship Manager supporting Allegion’s automatic-door distribution channels. Managing orders, distributor relationships, customer inquiries, and compliance across North American and international markets.

Posted 9/2/2026full-timeConnecticut • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management capabilities with a focus on customer satisfaction, effective communication, and problem resolution. Proficient in order management systems and Microsoft Office, with a commitment to compliance and relationship building.

Highest-signal resume keywords

Account Management ExperienceOrder Management System ProficiencyMicrosoft Office ProficiencyExport/Import ComplianceEffective Negotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementCustomer Account MaintenanceDetailed Order EntryProblem ResolutionData Analysis

Soft Skills

Excellent Communication SkillsTeam CollaborationAttention to DetailInitiative and AdaptabilityPositive Attitude

Tools & Technologies

SAP Order Management SystemMicrosoft ExcelMicrosoft WordMicrosoft PowerPointOutlook Email

Certifications & Qualifications

Associate’s DegreeBachelor’s Degree Preferred

Industry Keywords

Customer SatisfactionDistribution Sales ChannelsCompliancePromotions ManagementHigh Call Volume Environment

About the role

Key responsibilities & impact

Support North American and International Distribution Sales Channels
Work closely with distribution partners
Handle customer inquiries, sales order maintenance needs, and problem resolution
Manage orders and ensure strict compliance
Build positive relationships with assigned North American and International Distributors
Handle phone calls, emails, web, and fax transactions to support customer satisfaction and Allegion KPIs
Act as liaison with sales personnel, distributors, and service personnel
Manage customer communication flow for promotions and product information
Update, maintain, and analyze customer account profiles
Take ownership, exercise good judgment, and effect change
Maintain working knowledge of company products, services, and promotions
Resolve issues under Allegion guidelines
Attend meetings to represent the department and company
Perform detailed order entry for custom doors and service parts
Respond to inbound calls and email inquiries
Resolve complaints
Research and place quality replacement orders
Maintain attention to detail and meet customer needs

Requirements

What you’ll need

Associate’s Degree or 3-5 years of account/customer management experience
Experience with order management system
Proficient in Microsoft Office (Excel, Word, PowerPoint, outlook email, etc.)
Must be legally authorized to be employed in the United States
Must be reliable and have a positive attitude
Demonstrate initiative and willingness to overcome challenges
Excellent written and verbal communication skills
Ability to work effectively in a team setting or individually as may be required
Ability to balance multiple priorities in a high call volume environment while maintaining professional and courtesy customer interactions
Ability to recognize and adapt to change
Bachelor’s Degree preferred
Experience with SAP order management system preferred
Effective negotiation skills
Export/Import Compliance
High level of enthusiasm and passion for excellence
Excellent critical thinking, analytical, leadership, organization, and interpersonal skills
Ability to work across organizational boundaries and levels
Employment visa sponsorship is not intended for this position

Benefits

Comp & perks

Flexible remote work arrangement with occasional on-site visits as needed
Generous paid time off
Health, dental and vision insurance coverage
Unlimited Paid Time Off
401K plan with a 6% company match and no vesting period
Health Savings Accounts
Flexible Spending Accounts for healthcare and/or dependent daycare expenses
Short-Term and Long-Term Disability Insurance paid for by Allegion
Term life insurance with option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program with monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back
CliftonStrengths assessment and coaching opportunities
Professional development investment