Technical Account Manager

• Own day-to-day technical health of assigned client environments, ensuring stability, performance, and SLA adherence.
• Lead investigation and resolution of complex technical issues, including escalation management.
• Own Root Cause Analyses (RCAs), including clear documentation of root cause, impact, and corrective actions.
• Define and lead client UAT strategy, execution, and sign-off.
• Coordinate testing activities across DataOps, QA, Engineering, and client teams.
• Drive defect triage and resolution, ensuring alignment on severity, priorities, and exit criteria.
• Support interoperability and regulatory testing (e.g., FHIR-based data, file and API validation).
• Build trusted working relationships with client technical and operational stakeholders.
• Act as the voice of the customer, translating client needs and feedback into actionable internal insights.
• Ensure clients understand and effectively use Abacus products to achieve business outcomes.
• Lead through influence across Product, Engineering, DataOps, QA, and Client Success teams.
• Contribute to the evolution of support, testing, and delivery playbooks.
• Identify opportunities to improve efficiency through standardization, automation, and tooling.

• Support and grow frontier AI partnerships: Build and manage relationships with AI model providers, AI-native startups, and emerging frontier labs. Support partnership efforts that position Tanium’s endpoint intelligence as a valuable enterprise data layer for AI agents, autonomous security workflows, and next-generation IT operations use cases.
• Evaluate and prioritize strategic opportunities: Conduct market research, partner landscaping, and opportunity analysis to identify high-potential AI, OEM, and adjacent ecosystem partnerships. Build quantitative models and business cases to help evaluate partner fit, commercial potential, customer impact, and strategic value.
• Develop joint solutions and GTM initiatives: Work closely with partners to define mutual goals and co-create joint solutions. Support go-to-market plans such as product integrations, co-marketing programs, co-sell motions, sales plays, and field enablement that generate pipeline and drive new revenue for both Tanium and its partners.
• Support OEM and technology partnership execution: Help identify, structure, and advance OEM or technology licensing opportunities that extend Tanium’s reach through third-party platforms, particularly across SIEM, SOAR, ITAM, ITSM, AI ops, and adjacent enterprise software categories.
• Cross-functional collaboration: Coordinate with internal teams — including Product, Engineering, Sales, Marketing, Legal, Finance, and Enablement — to ensure successful evaluation, development, launch, and ongoing support of partner initiatives.
• Champion partners internally: Serve as an advocate for strategic partners within Tanium. Educate and enable internal stakeholders on each partner’s value proposition, partnership goals, and how to leverage partnerships to better serve customers.
• Drive accountability and reporting: Track and analyze key partnership metrics, including partner-sourced pipeline, influenced revenue, integration adoption, partner engagement, and milestone progress. Use data-driven insights to refine partnership strategies and demonstrate the value of strategic partnerships.
• Support adjacency expansion and M&A exploration: Contribute to market landscaping across adjacent industries such as OT/ICS security, healthcare IT, industrial IoT, government technology, and AI infrastructure. Help build target lists, partner profiles, and early business cases for strategic integrations, partnerships, or potential acquisition opportunities.
• Strategy and industry engagement: Stay informed on AI, cybersecurity, enterprise software, and partner ecosystem trends. Represent Tanium and its strategic partnerships at industry events, partner meetings, webinars, or executive briefings as needed. Some travel may be required.

Manager, Technical Partnerships, Business Development

• Own onboarding, integration support, and ongoing technical health for a portfolio of customer accounts
• Set up and configure customer integrations directly — API auth, webhooks, sandbox environments
• Reproduce and diagnose integration failures — tracing API calls, reading logs and stack traces, isolating whether an issue is customer-side config, network/infra, or a product bug
• Translate model behavior into plain language for customers — explaining confidence scores, detection limitations, and edge cases clearly and accurately
• Drive technical escalations end-to-end, coordinating with Engineering and setting clear expectations with customers until resolution
• Write and debug integration code snippets to unblock a stuck implementation or demonstrate a fix
• Build documentation, runbooks, and integration guides that reduce repeat questions and let the relationship scale beyond you
• Flag at-risk accounts early, before a technical issue becomes a trust or retention issue
• Partner with Product and Engineering to turn field patterns — false positives/negatives, integration friction, feature gaps — into actionable input
• Support pre-sales and renewal conversations with technical credibility when needed
• Contribute to internal enablement so the broader CS team can handle more technical questions without escalation

• Be the designated technical support engineering contact for our strategic customers.
• Support customers during US Central hours (8am to 6pm) and working on the cases created by them.
• Resolve complex technical problems with potentially very costly and far-reaching consequences.
• Deliver proactive guidance to the customer to provide added value through the use of Twilio technologies.
• Volunteer for holiday coverage on a stipend basis.

• Develop technical and business subject matter expertise in xMatters use cases and products
• Lead clients through requirements and business value mapping exercises, facilitating workshops, etc.
• Develop insights, observations and meaningful conclusions to help solve client business problems
• Fulfills Technical Account Management activities for customers of xMatters, post-sale, by supporting many facets of the customer journey, including client management, product adoption, process improvement, configuration assistance, and knowledge transfer activities
• Manages client expectations and scope of activities
• Oversight assistance to client administrators to best meet the customer’s needs
• Support minor integration development updates
• Assists in the scoping of activities and effort for Consulting engagements
• Identifies areas of improvement for xMatters and is proactive in building the solutions
• Communicates regularly with customers and our account management team throughout the engagement resulting in effective relationships

Technical Account Manager – xMatters

• Serve as the primary point of contact and technical resource for your assigned VIP clients
• Support clients through onboarding, training, setup, QA, and day-to-day needs
• Work across HubSpot, dedicated Slack channels, and direct client meetings to resolve issues
• Document setups and coordinate with Product and Engineering on feature requests
• Partner with Account Managers to ensure every client is set up for success from prep through wrap
• Provide one-on-one onboarding training for new clients on all software features
• Assist with UAT testing of new software releases as needed
• Lead weekly payroll and crew member webinars
• Utilize HubSpot help-desk software to log tickets and resolutions.

• Lead the end-to-end onboarding and technical adoption of LiveRamp’s ad tech solutions, serving as a trusted technical advisor to brands, advertisers, agencies, and financial institutions.
• Build and maintain strong, consultative client relationships to align technical implementation with business objectives.
• Design and execute strategic implementation plans tailored to client goals.
• Oversee the technical setup and configuration of data onboarding, identity resolution, and audience activation workflows within LiveRamp platforms.
• Troubleshoot integration challenges and deliver scalable solutions to drive platform value.
• Track customer adoption metrics and usage patterns to identify optimization opportunities.
• Proactively recommend system enhancements to improve campaign performance, operational efficiency, and alignment with evolving client needs.
• Act as the technical liaison between clients and internal teams, including product, engineering, technical services, legal, and privacy.
• Manage escalations, support the rollout of platform updates, and coordinate QA and UAT processes for new deployments.
• Develop and maintain clear, comprehensive technical documentation such as runbooks, integration guides, and workflow maps.
• Deliver technical enablement and training to both customers and internal teams to ensure successful product adoption and long-term success.
• Translate customer feedback into actionable insights for product development and roadmap planning.
• Advocate for client needs to refine platform features, reduce complexity, and increase automation in workflows.
• Communicate complex technical concepts in a clear, client-friendly manner across both business and technical audiences.
• Provide regular updates on project milestones, product enhancements, and issue resolutions to drive stakeholder alignment.
• Support LiveRamp’s strategic initiatives through occasional travel for client meetings, workshops, and industry events.

• Provide technical advice to customers, include providing technical support to customer’s inquiries, crafting solutions to customers’ projects and generating price quotes with detailed project design.
• Understand customers’ pain points, provide troubleshooting service and resolve customers' complaints regarding technical issues.
• If necessary, advise them of additional services and product solutions.
• Maintain close communication with customers.
• Facilitate communications between customers and cross-functional teams including Marketing, BD, PM and Production Team.
• Organize and provide internal technical training by delivering presentations or/and demos.
• Demonstrate technical expertise when attending trade shows or exhibitions.
• Other duties as assigned.

• Lead Technical Strategy and Solution Architecture
• Serve as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testing
• Design and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD
• Identify areas of further system integration (API etc.) and assist with configuration
• Drive Adoption and Technical Enablement
• Build, document and execute tailored technical onboarding and adoption plans
• Enable customers on advanced DEX platform capabilities—such as automation, dashboarding, and endpoint health analytics—to drive deeper platform use
• Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence
• Proactively Optimize Performance & Troubleshoot
• Monitor and report on Platform usage patterns and performance. Using telemetry and Platform data to identify areas inefficacy and risk, surfacing optimization opportunities
• Provide Validation and Health Check reports for existing customer environments
• Lead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams
• Deliver technical value and report on measurable outcomes
• Translate customer goals into measurable platform outcomes (e.g., reduced MTTR, improved digital experience scores etc.)
• Lead and provide data-driven business reviews to showcase value realization and align on roadmap strategy.
• Support Expansion and Growth Opportunities
• Identify opportunities for feature expansion or additional module adoption through technical insight and usage analysis.
• Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth.

• Drive the account forward daily
• Pull together product, engineering, delivery, and operations
• Ensure quality and substance of what is shipped
• Be the client’s main point of contact
• Turn client requests into clear priorities
• Own account planning, renewals, and expansions
• Handle incidents and escalations calmly
• Use the right tools to enhance efficiency

Technical Account Manager – SaaS

• Participate in client meetings and calls as the technical point of contact, translating technical constraints and capabilities into clear, non-technical language for client stakeholders
• Own technical accuracy of client-facing deliverables (SOWs, integration specs, reporting requirements, SLA definitions)
• Field and triage client technical questions, escalating appropriately and following up with resolution
• Support client onboarding/implementation from a technical requirements standpoint
• Manage internal project timelines related to client technical deliverables (system integrations, reporting builds, platform configuration changes, new program launches)
• Coordinate across IT, Operations, and Solutions Architecture teams to keep technical workstreams on schedule
• Maintain project trackers/status documentation and provide regular updates to Account Director and account team
• Identify and flag timeline risks early; drive mitigation plans
• Understand CXP's core contact center and data systems (dialer/CRM, telephony, BI/reporting tools) well enough to speak credibly to both internal teams and clients
• Monitor that technical commitments (SLAs, data feeds, integration uptime, reporting cadence) are being met
• Document technical requirements and changes in a way that's usable by both engineering/IT and non-technical account staff

• Provide input to the writing of proposals and Statements of Work
• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
• Assist with assessment and design of solutions
• Assist with Veeam Software solution implementation effort estimation
• Assist with post-installation issues
• Create white papers, solutions guides, best practices, custom documentation, etc.
• Deliver onsite knowledge transfer on Veeam Software solutions
• Assist in the selling of Professional Services
• Document configuration and completed activities
• Analyze installed environments and guide optimal Veeam Software configurations
• Facilitate communication between client and Veeam support
• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
• Provide input for improvement of process and documentation
• Overnight travel to meet company goals and objectives
• Perform other duties, as assigned

• The Technical Account Manager is a key technical advisor and solution designer during the project implementation and maintenance of his accounts.
• You will work closely with the sales teams to understand customer requirements, deliver and align technical capabilities with business together with our TechOps experts.
• As representative of the TechOps team you will work cloud operations, deployment and SaaS development teams across all levels to resolve complex challenges.
• You will be responsible to ensure n-1 release compliance across all customers, collaborate and own the deployment and upgrade schedule with the TechOps Teams.
• You will collaborate with the project delivery and sales organization to ensure timely customer deployments while aligning technical capabilities and standardization of our SaaS solutions.
• You will align and schedule resources according to customer requests and internal prioritization.
• You will maintain version history and planning for Cloud Customer installation and upgrades.
• You will track time spent on service requests, installations, and customer support to report to stakeholders.
• You will support project organizations in submitting completeness of requests for services.
• You will ensure team members are aware of scheduled items and are able to complete them as planned.

• Support the delivery, installation, commissioning, and decommissioning of wastewater MBR systems and equipment.
• Work closely with contractors, customers, and internal teams to keep modular wastewater treatment solutions moving forward on schedule.
• Troubleshoot field issues involving mechanical, biological, electrical, electronic, equipment, and controls-related systems.
• Help resolve customer issues quickly and effectively while providing strong technical and customer support.
• Read and interpret mechanical, civil, schematic, and technical drawings to support installation, verification, and issue resolution.
• Coordinate field work, site logistics, inspection activities, safety expectations, and utility installation support as needed.
• Document service activities, field work, and support provided.
• Contribute ideas and field feedback that support product development, customer support, issue resolution, and continuous improvement.

Technical Services Manager

• Serve as the central point of contact, ensuring high levels of customer satisfaction for your assigned accounts
• Proactively manage technical issues according to customer business priorities to avoid business-critical situations
• Serve as the first point of escalation for customer technical concerns, coordinating and driving resolution
• Recommend how new and existing features fit within customers’ environments, providing best practices and guidance
• Maintain and develop client relationships, understanding business requirements to proactively drive support andmaximize customer success
• Host periodic checkpoint and status calls with customers and internal stakeholders
• Design and develop technical account management strategy documents based on customer analysis and assessment

• Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees.
• Present product roadmaps and new feature updates to Ajax Systems distributors and dealers.
• Proactively manage and schedule open classes, private classes and on-demand requests for training and support for Ajax products and technologies.
• Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients.
• Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.
• Build and maintain long-term relationships with key company partners.
• Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross-functional teams.
• Support the sales team by following up on leads through the company’s CRM portal.
• Analyze customer needs in partnership with the sales department to identify optimal product solutions.
• Actively participate in the beta testing of new products and services providing expert feedback to product management to refine solutions.

• Establish a close working relationship with the customer’s senior technical leadership team and become their trusted advisor.
• Help EDB customers maximize the value of their Postgres investment
• Assist EDB customers to develop and deploy Postgres strategies
• Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture guidance, and project management)
• Maintain current functional and technical knowledge of the entire EDB product line
• Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements
• Help to document best practices in developing and deploying EDB solutions
• Function as a front-line technical resource for "best practice" and informal customer questions
• Travel up to 25% of the time as required

Principal Technical Account Manager

• Responsible for increasing Thryv’s penetration to the existing client base
• Increase client engagement with existing software clients
• Grow the SaaS client base through new sales
• Call on existing clients to nurture and grow relationships
• Identify and secure new SaaS clients by leveraging self-generated prospecting
• Execute all defined operational processes and requirements with excellence
• Participate in sales meetings, call calibrations, and training as needed

Outside Software Account Representative

• This role is responsible for increasing Thryv’s penetration to the existing client base, increasing client engagement with existing software clients, and growing the SaaS client base through new sales.
• This role calls on existing clients to nurture and grow relationships while identifying and pursuing new client opportunities to meet a predetermined sales quota.
• Contacts assigned clients and presents opportunities for additional sales and/or extended usage based on client needs.
• Identifies and secures new SaaS clients by leveraging self-generated prospecting (i.e. networks, referrals, etc.) and company-initiated prospecting programs.
• Executes all defined operational processes and requirements with excellence (i.e., designed cadences for client and prospect engagement, ongoing product and demo certifications, order entry requirements, centralized intake forms, etc.).
• Participates in sales meetings, call calibrations, and training as needed.

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