Technical Account Manager

Reality Defender (YC W22)

Technical Account Manager at Reality Defender, supporting enterprise clients in AI deepfake detection. Own onboarding, integration, and customer technical health for a portfolio of accounts.

Posted 7/22/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in API integration, technical account management, and cross-functional collaboration, with a strong ability to diagnose and resolve integration issues. Capable of translating complex technical concepts into clear communication for diverse stakeholders.

Highest-signal resume keywords

API IntegrationTechnical Account ManagementCross-Functional CollaborationIntegration DebuggingCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API AuthenticationWebhook ConfigurationIntegration DebuggingBasic Scripting (Python)Log TracingModel Behavior AnalysisComputer VisionML Model BehaviorOAuth/API Key FlowSDK Implementation

Soft Skills

Good Judgment Under AmbiguityClear CommunicationRelationship Management

Tools & Technologies

PostmanCurl

Industry Keywords

Technical SupportSolutions EngineeringTrust & SafetySecurityFraudContent Moderation

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Own onboarding, integration support, and ongoing technical health for a portfolio of customer accounts
Set up and configure customer integrations directly — API auth, webhooks, sandbox environments
Reproduce and diagnose integration failures — tracing API calls, reading logs and stack traces, isolating whether an issue is customer-side config, network/infra, or a product bug
Translate model behavior into plain language for customers — explaining confidence scores, detection limitations, and edge cases clearly and accurately
Drive technical escalations end-to-end, coordinating with Engineering and setting clear expectations with customers until resolution
Write and debug integration code snippets to unblock a stuck implementation or demonstrate a fix
Build documentation, runbooks, and integration guides that reduce repeat questions and let the relationship scale beyond you
Flag at-risk accounts early, before a technical issue becomes a trust or retention issue
Partner with Product and Engineering to turn field patterns — false positives/negatives, integration friction, feature gaps — into actionable input
Support pre-sales and renewal conversations with technical credibility when needed
Contribute to internal enablement so the broader CS team can handle more technical questions without escalation

Requirements

What you’ll need

You have 4+ years in a technical account management, solutions engineering, or senior technical support role, ideally with API-based or ML/AI products
You can independently stand up an API integration — auth, webhooks, sandbox/test calls — and debug it when it breaks, using tools like Postman/curl, log traces, and basic scripting (Python or similar). You don't wait for engineering to tell you where the failure is; you find it first.
You have a track record of owning relationships with both technical and non-technical stakeholders at the same account
You've worked cross-functionally with engineering and product, and you know how to turn complaints into signal they can act on
You have good judgment under ambiguity — you're often the first to know something's wrong before there's a clean explanation for it.
You have a background in trust & safety, security, fraud, or content moderation (preferred, but not required)
You have experience with computer vision, ML model behavior, or working alongside data science teams (preferred, but not required)
You've built or debugged a webhook-based integration, OAuth/API key flow, or SDK implementation from scratch (preferred, but not required)
You've worked at a startup where you built the process rather than inherited one (preferred, but not required)

Benefits

Comp & perks

Healthcare plans with 100% premium coverage for employees and partial coverage available for dependents
Dental and Vision plans with 100% premium coverage for employees and their dependents
Short/Long-term disability and life insurance plans with 100% premium coverage for employees
FSA/HSA and 401k programs
Equity compensation
20 days of PTO per year
12 weeks of Parental Leave
Learning and Development budget
Monthly wellness benefits
Annual company-sponsored offsite
Daily in-office lunch through UberEats
Commuter benefits
Remote Fridays
Happy Hours and other local events