Reality Defender (YC W22)

QA Engineer

• Define and implement the overall QA strategy, processes, and standards across the organization
• Lead test planning, execution, and release validation for platform features, APIs, and AI/ML-powered detection systems
• Design, develop, and maintain automated test frameworks for functional, integration, regression, and performance testing
• Partner with engineering and product teams to ensure quality is integrated throughout the software development lifecycle
• Identify, track, and drive resolution of defects, performance issues, and reliability risks
• Establish and monitor quality metrics, test coverage, and release readiness criteria
• Mentor and support QA engineers while helping scale the QA function as the company grows
• Contribute to continuous improvement of CI/CD pipelines, automation, and release processes

QA Lead

Customer Success Manager

• Define and execute the overall Customer Success strategy aligned with company growth and retention goals.
• Build, lead, and mentor a team of Customer Success Managers and onboarding specialists.
• Develop scalable processes for onboarding, adoption, health monitoring, renewals, and expansion.
• Drive expansion in existing customers through upselling existing capabilities, cross-selling new capabilities or driving adoption and utilization by our customers’ customers.
• Establish and track KPIs, including retention, net revenue retention (NRR), adoption metrics, and customer satisfaction (CSAT/NPS).
• Partner closely with Sales, Solutions Engineering, Product, and Support to ensure seamless customer lifecycle management.
• Ensure compliance, security, and operational expectations are met for regulated customers.
• Develop and implement low-touch/tech-touch programs to efficiently serve lower-tier and PLG segments while maintaining quality engagement
• Create and execute customer advocacy programs, including reference programs, case studies, and advisory boards to amplify customer voice
• Forecast renewals and expansion pipeline with accuracy, providing regular reporting to executive leadership on retention and growth metrics
• Translate customer feedback and product usage data into actionable insights for Product and Engineering teams to influence roadmap priorities
• Design and deliver Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) that demonstrate ROI and strategic value alignment

Director of Customer Success

Marketing

• Develop and execute integrated marketing programs that drive lead generation, pipeline growth, customer retention, and channel enablement
• Create and manage multi-channel campaigns, including digital, email, events, and partner marketing.
• Work closely with sales and product teams to align on go-to-market strategies and campaign objectives.
• Track and analyze program performance, reporting on key metrics and ROI to stakeholders.
• Coordinate with external vendors and agencies for design, content creation, and campaign execution.
• Collaborate with product marketing to ensure consistency in messaging and branding across all initiatives.
• Manage budgets for marketing programs, ensuring efficient allocation and spending.

Field Marketing Manager

DevOps Engineer

• Architect and operate high-availability, low-latency cloud infrastructure for real-time AI inference services.
• Build and maintain CI/CD pipelines that support rapid, safe iteration across backend and ML systems.
• Own production reliability: monitoring, alerting, incident response, and capacity planning.
• Lead infrastructure automation using Infrastructure as Code (Terraform, Pulumi, etc.).
• Partner closely with backend and ML engineers to productionize new models and services.
• Harden our systems for security, compliance, and data protection.
• Optimize cost, performance, and scalability as usage grows.
• Establish best practices around observability, deployment strategies, and disaster recovery.

Full-stack Engineer

• Design and implement end-to-end product features across frontend, backend, and infrastructure.
• Build scalable APIs and backend services that power real-time deepfake detection.
• Create intuitive, high-performance UIs that make complex AI outputs understandable and actionable.
• Collaborate closely with ML engineers, product managers, and designers.
• Own technical decisions and contribute to system architecture.
• Improve performance, reliability, and security across the stack.
• Mentor other engineers and help define engineering best practices.

QA Lead

Director of Customer Success

Field Marketing Manager

DevOps Engineer

Full Stack Engineer