Reality Defender (YC W22)

Technical Account Manager

• Own onboarding, integration support, and ongoing technical health for a portfolio of customer accounts
• Set up and configure customer integrations directly — API auth, webhooks, sandbox environments
• Reproduce and diagnose integration failures — tracing API calls, reading logs and stack traces, isolating whether an issue is customer-side config, network/infra, or a product bug
• Translate model behavior into plain language for customers — explaining confidence scores, detection limitations, and edge cases clearly and accurately
• Drive technical escalations end-to-end, coordinating with Engineering and setting clear expectations with customers until resolution
• Write and debug integration code snippets to unblock a stuck implementation or demonstrate a fix
• Build documentation, runbooks, and integration guides that reduce repeat questions and let the relationship scale beyond you
• Flag at-risk accounts early, before a technical issue becomes a trust or retention issue
• Partner with Product and Engineering to turn field patterns — false positives/negatives, integration friction, feature gaps — into actionable input
• Support pre-sales and renewal conversations with technical credibility when needed
• Contribute to internal enablement so the broader CS team can handle more technical questions without escalation

Frontend Engineer

• Own end-to-end UX design and rapid prototyping for new product initiatives, from concept through implementation-ready design
• Build interactive, near-production-quality prototypes using React, TypeScript, or similar frameworks to validate ideas before full engineering investment
• Partner with Engineering to validate technical feasibility early and reduce handoff friction
• Help establish and evolve reusable UI patterns, components, and Reality Defender's broader design system
• Advocate for usability, accessibility, and thoughtful interaction design across the platform
• Work alongside Product Managers to define customer experiences before development begins
• Facilitate cross-team alignment by making complex ideas tangible through prototypes and visual storytelling

Technical Account Manager

UX Engineer