Technical Account Manager

Körber

Technical Account Manager handling project implementation as a key advisor and solution designer at Körber. Collaborating with sales and TechOps teams to ensure customer deployments and successful operations.

Posted 7/17/2026full-timeApex • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management, capacity planning, and task scheduling while ensuring compliance in regulated environments. Proficient in coordinating technical deployments and upgrades in SaaS solutions, with a strong focus on collaboration and resource alignment.

Highest-signal resume keywords

Project ManagementAWSAzureContainerizationAPI Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCapacity PlanningTask SchedulingAPISoftware IntegrationsLinuxTCP/IPVPNRoutingFirewall

Soft Skills

CollaborativeInclusion DrivenTeam Player

Tools & Technologies

JiraServiceNow

Industry Keywords

SaaSGMPMESPAS-XCloud Operations

Tech Stack

Tools & technologies

AWSAzureCloudLinuxServiceNowTCP/IP

About the role

Key responsibilities & impact

The Technical Account Manager is a key technical advisor and solution designer during the project implementation and maintenance of his accounts.
You will work closely with the sales teams to understand customer requirements, deliver and align technical capabilities with business together with our TechOps experts.
As representative of the TechOps team you will work cloud operations, deployment and SaaS development teams across all levels to resolve complex challenges.
You will be responsible to ensure n-1 release compliance across all customers, collaborate and own the deployment and upgrade schedule with the TechOps Teams.
You will collaborate with the project delivery and sales organization to ensure timely customer deployments while aligning technical capabilities and standardization of our SaaS solutions.
You will align and schedule resources according to customer requests and internal prioritization.
You will maintain version history and planning for Cloud Customer installation and upgrades.
You will track time spent on service requests, installations, and customer support to report to stakeholders.
You will support project organizations in submitting completeness of requests for services.
You will ensure team members are aware of scheduled items and are able to complete them as planned.

Requirements

What you’ll need

You have experience in project management, capacity planning, and task scheduling.
You have experience working with Jira and ServiceNow.
You are an expert understanding of containerization, AWS, AZURE and SaaS
You are an expertise in regulated environments i.e. GMP
You have strong understanding of API and background in software integrations
You have preferred knowledge and experience with MES and/or PAS-X
You can coordinate projects across various levels
You are collaborative and inclusion driven team player
You have experience working with global teams across various times zones
You have experience with knowledge management
You have good understanding of software release processes and SaaS deployments
You have expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall)

Benefits

Comp & perks

You will work in a modern work environment with open culture towards improvements and new ideas
You are part of a global operating company with a wide customer basis and a growing business
You profit from international cooperation within group-expert network to implement corporate wide concepts
You will work in a team who is focusing on customer requirements
You will get an attractive compensation package including health, dental, vision insurance and retirement plan