Technical Account Manager

Redpoint Global Inc.

Technical Account Manager ensuring client success with Redpoint Global platform through customer engagement. Collaborating with technical specialists and managing client relationships remotely.

Posted 7/16/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and technical account management, with a strong focus on problem-solving and relationship-building. Proficient in enterprise technologies, cloud platforms, and data integration strategies to enhance customer satisfaction and drive success.

Highest-signal resume keywords

Customer Success ManagementTechnical Account ManagementProject ManagementData Integration TechnologiesCloud Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTechnical TroubleshootingETL/ELTApplication DeploymentIntegration Strategies

Soft Skills

Communication SkillsInterpersonal SkillsProblem-Solving SkillsCollaboration SkillsAccount Management

Tools & Technologies

MS WindowsLinux OSSnowflakeMicrosoft AzureAWSGoogle CloudRedpoint GlobalAzure Data FactoryFivetranInformatica

Industry Keywords

Customer SatisfactionEnterprise TechnologiesSaaSDigital MarketingAI/ML Tools

Tech Stack

Tools & technologies

AWSAzureCloudETLInformaticaLinuxMatillion

About the role

Key responsibilities & impact

Serve as the central point of contact, ensuring high levels of customer satisfaction for your assigned accounts
Proactively manage technical issues according to customer business priorities to avoid business-critical situations
Serve as the first point of escalation for customer technical concerns, coordinating and driving resolution
Recommend how new and existing features fit within customers’ environments, providing best practices and guidance
Maintain and develop client relationships, understanding business requirements to proactively drive support andmaximize customer success
Host periodic checkpoint and status calls with customers and internal stakeholders
Design and develop technical account management strategy documents based on customer analysis and assessment

Requirements

What you’ll need

2–5 years of relevant work experience in a customer-facing technical role
Bachelor’s degree or equivalent experience in Computer Science, Information Systems, or a related technical discipline
Experience in Customer Success, Customer Support, or Professional Services
Comfortable working both independently and collaboratively
Strong account management, customer service, and project management skills
Problem-solving skills and technical aptitude that allow you to adapt to new circumstances and learn quickly
Broad background in enterprise technologies and integration strategies for application deployment in Enterprise and/or SaaS environments
Experience with both MS Windows and Linux OS environments
Excellent communication, interpersonal, and collaborative skills
Proven troubleshooting and issue-resolution skills
Nice to Have
Experience with Snowflake or other cloud data warehouse platforms
Familiarity with AI/ML-powered tools or generative AI applications supporting customer success or data operations
ETL/ELT experience with 3rd-party data integration technologies (Redpoint Data Management, Azure Data Factory, Fivetran, Matillion, Alteryx, Informatica, etc.)
Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud
Experience with Redpoint Global applications
Digital marketing experience

Benefits

Comp & perks

Competitive Medical, Dental, and Vision Insurance
Flexible leave policy – take the time you need, when you need it
10 company-paid holidays
Fully remote work