Technical Account Manager

Abacus Insights

Technical Account Manager responsible for client data testing as technical liaison. Supporting healthcare SaaS data-driven platforms with a focus on stability and customer satisfaction.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical health and performance of healthcare SaaS platforms, with a strong focus on client engagement, UAT strategy, and root cause analysis. Proficient in SQL for data validation and experienced in leading cross-functional teams to enhance operational efficiency.

Highest-signal resume keywords

Healthcare SaaS SupportSQL ProficiencyUAT CoordinationEscalation ManagementScrum Master Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisData ValidationDefect TriageCloud EnvironmentsTechnical Support

Soft Skills

Clear CommunicationRelationship BuildingProblem SolvingMulti-Priority Management

Tools & Technologies

SnowflakeDatabricksAPI ValidationAutomation Tools

Certifications & Qualifications

Scrum Master Certification

Industry Keywords

HealthcareDataOpsQAClient SuccessAgile/Scrum

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Own day-to-day technical health of assigned client environments, ensuring stability, performance, and SLA adherence.
Lead investigation and resolution of complex technical issues, including escalation management.
Own Root Cause Analyses (RCAs), including clear documentation of root cause, impact, and corrective actions.
Define and lead client UAT strategy, execution, and sign-off.
Coordinate testing activities across DataOps, QA, Engineering, and client teams.
Drive defect triage and resolution, ensuring alignment on severity, priorities, and exit criteria.
Support interoperability and regulatory testing (e.g., FHIR-based data, file and API validation).
Build trusted working relationships with client technical and operational stakeholders.
Act as the voice of the customer, translating client needs and feedback into actionable internal insights.
Ensure clients understand and effectively use Abacus products to achieve business outcomes.
Lead through influence across Product, Engineering, DataOps, QA, and Client Success teams.
Contribute to the evolution of support, testing, and delivery playbooks.
Identify opportunities to improve efficiency through standardization, automation, and tooling.

Requirements

What you’ll need

Experience supporting complex healthcare SaaS data-driven platforms.
Strong background in technical support, escalation management, and client-facing problem solving.
Experience leading or coordinating UAT or QA efforts.
Proficiency in SQL for data validation and root cause analysis in cloud environments (e.g., Snowflake, Databricks).
Clear, concise communication with technical and non-technical stakeholders.
Ability to manage multiple priorities in fast-paced client environments.
Bachelor’s degree in a relevant field or equivalent experience.
Off hours/weekend work may be required during testing cycles or critical production events.
Willingness to travel approximately 5–10% to client locations to build and sustain executive-level relationships.
Scrum Master certification or equivalent experience working in agile/scrum delivery environments (specific to Client Data Testing).
Experience leading a QA effort for cloud software, or similar experience (specific to Client Data Testing).

Benefits

Comp & perks

Unlimited paid time off – recharge when you need it
Work from anywhere – flexibility to fit your life
Comprehensive health coverage – multiple plan options to choose from
Equity for every employee – share in our success
Growth-focused environment – your development matters here
Home office setup allowance – one-time support to get you started
Monthly cell phone allowance – stay connected with ease