Abacus Insights

QA Engineer

• Maintain the integrity, accuracy, and reliability of data throughout our enterprise data ecosystem.
• Design and implement scalable data quality frameworks.
• Drive governance initiatives and collaborate with cross-functional teams.
• Develop, implement, and sustain a comprehensive data quality framework.
• Operationalize the enterprise data governance framework.
• Identify and address data anomalies, inconsistencies, duplicates, and missing values.
• Conduct periodic audits to ensure ongoing data integrity.
• Partner with data engineers, architects, product teams, and analysts to define data quality requirements.
• Develop clear and actionable dashboards and reports to visualize data quality trends, KPIs, and issue resolution progress.
• Collaborate with data stewards and product owners to investigate and resolve data quality issues.
• Apply strong understanding of data models to evaluate and improve data structures and flows.
• Take ownership of assigned initiatives and execute plans effectively.

Senior Data Governance, Quality Engineer

Engineering Manager

• Help shape the direction of our applied AI areas and intelligence features in our products. Drive the deployment of state-of-the-art AI models and systems that directly impacts on the capabilities and performance of Abacus’s products and services (e.g., Abacus Agents, MCP, SQL and RAG agents and tools, etc.)
• Work closely with cross-functional teams, including AI engineers, data engineers, and product teams, to deliver impactful AI solutions that enhance user productivity and satisfaction
• Skillful at driving critical projects (e.g. AI and data engineering Innovation, Development Productivity and Benchmarking)
• Adept at clear, confident communication with executive staff
• Meaningful experience in the world of Data and AI
• Capable of credible customer interactions
• Mentoring development team members to ensure delivered solutions adhere to the software architecture strategy, coding standards, and established organizational policies and procedures
• Participating in software architectural discussions, influencing decisions, and collaborating with peers to maintain consistency across the organization
• Identifying people and process improvement strategies for the Agile/Scrum team(s)
• Communicate organizational updates to ensure teams adhere to the established policies and procedures
• Manages moderate-sized software development teams (i.e. 30), across many product lines
• Help shape the roadmap and execute its delivery
• Ensure projects are completed on time and according to our quality standards
• Facilitates communication upward around architecture, design, and implementation objectives
• Proven experience in leading software development teams or projects
• Excellent knowledge of software development design, QA and test automation, and experience with agile development methodologies
• Excellent organizational, leadership, decision making and communication skills
• Demonstrated knowledge of Cloud Architecture, AI Architecture, Agents/Agentic systems, Massive Parallel Processing (MPP) compute frameworks for Data+AI platforms, Security, and MCP/API based services
• Good understanding of Incident Management, Configuration Management, Operational efficiency and Customer Escalation Management preferred. Can manage the balance of delivering on our roadmap commitments while dealing with interruptions and client escalations
• Good experience with open source
• Coach and mentor software developers, develop staff skills, provide continuous feedback (i.e. one on ones) and are responsible for annual reviews.
• Lead and manage direct reports and set clear goals and objectives
• Has relentlessly high standards (is never satisfied with the status quo)
• Expects and requires innovation of her/his team. Outside the box thinking
• Has passion and conviction and the innate ability to inspire passion in others
• Responsible for protecting, securing, and proper handling of all confidential data held by Abacus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Abacus or our clients.
• Ability to manage personnel activities of staff and develop the appropriate resource planning to meet the needs of the team, including supporting recruiting
• Evolve the team’s organization structure for scale (towards 50+ engineers)

AI Engineering Manager

Full-stack Engineer

• Develop and implement virtual, high performant cloud solutions which conform to US healthcare security standards by leveraging a broad level of experience across platforms like AWS, Azure, Databricks, realized through analytical work with end users, product managers and software/data architects
• Build data processing pipelines leveraging AWS/Azure, Airbyte, and Databricks
• Build pipelines and API ecosystems around FHIR data stores (i.e. Firely, AWS HealthLake). Familiarity with FHIR systems and how to ingest and read data via FHIR based APIs
• Write PySpark, Python, and SQL code to meet requirements for clients or internal teams
• Deploy code using CI/CD frameworks
• Be able to critically analyze and review peer-authored designs and code
• Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity
• Troubleshoot client reported incidents, identify root cause, fix, and document problems, and implement preventive measures
• Optimize the performance and cost of data processing workflows
• Demonstrate deep working knowledge of Airflow, ETL (Extract, Transform, Load) processes, APIs and data connectors and troubleshoot issues related to each
• Drive the technical excellence of a team, mentor other team members and lead by example
• Identify area of technical investments, work with stakeholders to prioritize them onto the roadmap and lead efforts to implement such investments.

Senior Software Engineer – Interop

DevOps Engineer

• Architect, build, and maintain secure, scalable, HIPAA- and HITRUST-compliant infrastructure on multiple cloud platforms (AWS and Azure)
• Design, implement, and manage scalable, secure, and highly available cloud infrastructure
• Define DevOps architecture best practices and lead the strategic direction for CI/CD and infrastructure as code (IaC)
• Collaborate with engineering, product, and security teams to design robust infrastructure solutions
• Develop and maintain CI/CD pipelines using Python-based scripts to automate testing, validation, and deployment workflows
• Architect and manage containerized environments using Docker and Kubernetes (EKS, AKS, and self-hosted)
• Design and implement comprehensive monitoring and observability using tools like Prometheus, Grafana, and Splunk
• Drive design, implementation, and adoption of our custom Python- and Cloud-based deployment platform with an eye toward continuous delivery
• Be a leader and promoter of best practices both within the team and within the larger organization

Principal DevOps Engineer

Customer Success Manager

• Own the client relationship, starting from the initial handoff from Sales through the entire lifetime of the client.
• Conduct regular check-ins, business reviews, and feedback sessions to ensure alignment and satisfaction.
• Build strong personal relationships with key client stakeholders.
• Drive value, ensuring clients’ needs are exceeded and that true business value is achieved.
• Advocate for clients internally, working across Abacus teams to ensure that we deliver beyond commitment.
• Proactively monitor client performance, leveraging data and use it to create an experience that surpasses the client’s expectation.
• Advise as a strategic consultative partner with clients to continuously understand clients’ business goals, challenges, and evolving needs, and how Abacus can partner to meet those needs.
• Stay current on industry trends that may have an impact on your clients.
• Provide executive leadership to teams supporting the client, ensuring on-time high quality delivery, and being the first escalation point to resolve issues.
• Maintain client satisfaction at levels that are world-class and create an environment that is conducive to growing the account.
• Maintain a growth mindset, identifying opportunities for growth that align with the client’s business objectives, partnering with Sales to act on those opportunities.
• Collaborate with a matrixed team covering the entire client life cycle from contracting to support.

Client Success Manager

Support Engineer

• Lead and mentor a global team of Technical Account Managers ensuring client production environments operate optimally and within SLAs
• Lead and mentor a global team of Incident Managers managing production issues to resolution following incident management processes
• Set performance goals, conduct regular reviews, and support career development
• Oversee daily operations of client technical support team, ensuring SLAs and KPIs are met
• Manage escalations and ensure prompt resolution of complex technical issues
• Coordinate across Product, Engineering, and Client Solutions to resolve client production issues
• Draft, review and publish RCA including 5 Whys analysis and defect elimination plans
• Guide clients through technical implementations, integrations, optimization, and manage client UAT
• Translate complex technical concepts into actionable insights for clients
• Collaborate with product and engineering to influence roadmap based on client feedback
• Develop and refine customer success processes, playbooks, and KPIs
• Identify and implement improvements in support workflows, tools, and documentation
• Drive standardization and automation leveraging tools including GenAI
• Develop and maintain knowledge base articles and self-service resources
• Monitor support metrics and generate reports to inform strategic decisions
• Develop trustworthy client relationships, act as voice of the customer, and drive initiatives to enhance client experience and retention

Senior Manager, Client Technical Support

Artificial Intelligence

• Transform business requirements into conceptual, logical and physical data models for AI initiatives and the Abacus data model and metadata.
• Use Databricks Unity Catalog to build a semantic layer, manage AI assets and registered metric definitions.
• Leverage AI Assistant and SQL Agents to build and test the semantic layer.
• Build conceptual, logical and physical data models aligned with enterprise architecture, business requirements and industry standards.
• Follow data modeling best practices, including schema evolution, lossless data modeling, metadata management, and data versioning.
• Use enterprise data modeling tools (Erwin, ER/Studio, DBT, or similar).
• Ensure models support analytical (data science, actuarial, reporting) and operational (Claims, Care Management) use cases.
• Maintain metadata, business glossary, entity relationship diagrams and data dictionaries to support data lineage and governance.
• Partner with Client Management, Product, and Business Analyst teams to understand client needs, assess data model impact, and support client implementation.
• Perform data profiling analysis.
• Use SQL, data modeling and data integrity principles.
• Collaborate with Director of Data Modeling and Senior Data Modelers to adhere to data modeling standards, metadata governance, and data architecture strategies.

AI Data Modeler

Director

• Define and execute the client Delivery strategy across a portfolio of payer clients.
• Translate commercial commitments into executable roadmaps tied to client value realization.
• Drive continuous improvement in project governance processes, client communications, and delivery predictability.
• Champion client feedback loops to enhance satisfaction and retention.
• Leverage automation and GenAI tools to simplify status reporting, client communications, and delivery insights.
• Serve as escalation point for delivery issues, resolving them with clarity and diplomacy.
• Ensure SOWs and commitments are delivered on-time, on-budget, and with measurable business impact.
• Drive standardization in approach across all clients.
• Build and maintain executive-level relationships with client stakeholders, act as a trusted advisor.
• Support Account Management in preparing for steering committees and QBRs, ensuring client discussions focus on business outcomes.
• Support Account Management in collecting and reporting NPS/CSAT for the client.
• Proactively identify opportunities to create value beyond the contract, strengthening client partnerships.
• Navigate difficult conversations (scope changes, delays, conflicting priorities) while maintaining trust.
• Lead and coach a team of Delivery Managers, developing their ability to manage complex projects and complex client relationships.
• Foster a culture of accountability, transparency, and client centricity.
• Partner with Account Management on commercial strategy and with Client Implementation PMO on project governance and reporting.
• Align internal teams (Product, Engineering, Delivery) with client objectives and value metrics.
• Own Delivery KPIs: High quality delivery of all products and services; On-time delivery of committed milestones; Zero surprise escalations.
• Use data-driven insights to improve client experience and delivery efficiency.

Director, Client Delivery Management

• Drive account growth within a portfolio of existing health insurance clients by deeply understanding client needs and Abacus’s product portfolio
• Lead the end-to-end sales process from discovery to close, including client communications, on-site presentations, RFI/RFP responses, multi-day workshops, negotiations, and deal signing
• Collaborate cross-functionally with product, marketing, customer success, delivery, and finance to deliver proposals and ensure high customer retention
• Own a seven-figure quota across Abacus Insights’ most strategic payer customers
• Operate as a trusted advisor to customer stakeholders and ensure products drive business value
• Report to the Associate Vice President, Business Development

Director, Strategic Accounts

Recruitment

• Own full-cycle recruiting for engineering and product roles, from sourcing and screening to offer negotiation and onboarding.
• Flex into other areas to support broader hiring needs as priorities shift.
• Collaborate with hiring managers and the Director, Talent Acquisition to understand team needs and shape job requirements.
• Build diverse pipelines using traditional sourcing methods and AI-powered tools to identify and engage top talent.
• Support implementation and optimization of recruiting technologies that automate tasks and improve productivity; refine workflows, interview practices, and reporting frameworks.
• Deliver a thoughtful, inclusive, and engaging candidate journey that reflects company values and employer brand.
• Report to the Director, Talent Acquisition and execute aggressive hiring roadmap to build high-performing, mission-driven teams.

Senior Talent Acquisition Partner, Technical

• Lead and scale the talent acquisition function across the US, India, and Nepal, architecting and executing an aggressive hiring strategy.
• Drive Talent Strategy – Partner with senior leadership to forecast hiring needs, influence workforce planning, align priorities, and ensure a strong pipeline of qualified talent.
• Own Full-Cycle Recruiting – Lead hiring across all domains and functions, attract and close top-tier talent, and own/optimize recruitment metrics and reporting for executive leadership.
• Build and Lead Teams – Recruit, mentor, and inspire a high-performing internal recruiting team; manage external search partners and agencies.
• Execute with Operational Excellence – Design and implement recruiting infrastructure, tools, and workflows; leverage automation and AI-driven solutions to streamline sourcing, screening, and scheduling.
• Elevate Employer Brand – Amplify mission and position Abacus Insights as the employer of choice; monitor market trends and bring best-in-class hiring practices.
• Champion Candidate Experience – Deliver a world-class, inclusive candidate journey that reflects company values.

Director, Global Talent Acquisition

Software Engineer

• Build, lead, and mentor a high-performing team of sustaining engineers and Forward Deployed Engineers (FDEs)
• Lead geographically distributed teams across the US, India, and Nepal and foster an inclusive, collaborative environment
• Oversee sustaining engineering activities including root cause analysis, bug fixes, and implementation of design enhancements
• Manage the product lifecycle from post-launch to end-of-life, ensuring product reliability, quality, and regulatory compliance
• Drive initiatives for cost reduction, yield improvement, and product variability reduction
• Collaborate with product development, operations, QA, and customer support to resolve production issues and streamline processes
• Administer the engineering change process and ensure field solutions are incorporated into products when warranted
• Develop and manage departmental budget and resource planning for sustaining engineering projects
• Set technical vision and strategy for customer engagements and oversee lifecycle of customer-facing projects from scoping to post-deployment support
• Act as key technical advisor for strategic clients and translate customer insights into actionable product improvements
• Ensure the FDE team develops reusable tools, playbooks, and best practices to accelerate future deployments

Senior Manager, Sustaining and Forward-Deployed Engineering

• Abacus Insights is a mission-driven technology company transforming the healthcare data industry to improve patient outcomes and reduce costs.
• The Platform QA team seeks a Sr. Software Engineer in Test to define test plans and testing strategies across multiple applications.
• You will define test cases and ensure integration by the automation team; collaborate with development teams across the business.
• This leadership role will work across various applications and technologies in collaboration with several development teams across the business.

Senior Software QA Engineer

Product Manager

• Abacus Insights is a mission-driven, growth-stage technology company focused on transforming the healthcare industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare data from various sources and formats, allowing our customers to uncover differentiated insights that address their clients' needs.
• With our deep expertise in cloud-enabled technologies and knowledge of the healthcare industry, we are transforming healthcare as the US leader in usable data for payers. We have built an innovative data integration and management platform that allows healthcare payers access to data that has been historically siloed and inaccessible. As a result, these payers can ingest and manage all the information they need to transform their business by supporting their analytical, operational, and financial needs through our platform. In addition, our employees know that they play an active role in keeping our customers' data safe and are responsible for ensuring that our comprehensive policies and practices are met.
• Since our founding in 2017, Abacus has built a highly successful business, raising more than $80 Million by leading VC firms with profound expertise in the healthcare and technology industries. We are solving massive complex problems in an industry ready for disruption. We have powerful momentum and would love for you to be a part of it!
• About the Role: Come join our team! Help us tackle the data usability challenge for payers. Your expertise and experience will help drive meaningful performance outcomes. You'll also have the chance to advance your career, acquire new skills, and collaborate with some of the most innovative minds in payer data management.
• We are seeking an experienced Senior Product Manager with Business Analyst with Health Data and AI subject matter expertise to join our growing team. You will act as a liaison between business stakeholders, data modeling, and technical teams, ensuring compliance with healthcare regulations, seamless data exchange, and efficient data integration between formats and systems. You will contribute expertise and experience in health data interoperability, AI use case solutioning, and technical requirements gathering in an effort to build AI solutions that drive business value for payers in critical program areas like Payment Integrity, Total Cost of Care, Risk Adjustment, HEDIS/Stars, Care Management, and related programs. This role will help translate business requirements into actionable, documented technical requirements and strategies for hand-off to Implementation and Engineering teams for client onboarding and product development. In addition, there will be an element of as analysis to help optimize internal work process coordination and implementation/deployment efficiency, helping our teams scale for the future.
• You Will Be Responsible for: Drive product strategy, development and execution of Abacus AI/GenAI Solution(s) and ensure timely delivery and alignment with the market needs; Ensure smooth integration of external solutions (i.e. payer, 3rd party vendor, etc.) in service of AI/GenAI and other offerings; Own the product roadmap for your domain and ensure its value delivery is optimized through ruthless quantified prioritization of features by balancing input from the market, customers, and internal stakeholders; Ensure product backlog is “shovel-ready” and presents Product Engineering with a clear problem statement and definition of done before their work can begin; Be the voice of the customer through regular client engagement, evaluating their needs against current product capabilities and potential future enhancements; Understand key Abacus technologies and partner with Product Engineering to effectively guide the enhancement of existing solutions and relentlessly evaluate emerging tech that enables Abacus to maintain its competitive edge and meet evolving customer needs; Collaborate closely with product engineering, delivery, support, sales and marketing to inform holistic perspective on product roadmap and ensure successful product launches; Conduct market research and analysis to identify trends, competitive landscape, and customer needs to inform product strategy and development; Actively engage with clients and key stakeholders (internal and external) to gather feedback, understand pain points, and drive continuous product improvements and innovation; Effectively connect with Executive Leadership to provide updates on product priorities, articulate the product strategy and direction, and solicit input to improve value delivery to clients and the market; Partner with client enablement to ensure new products and features are supported by an effective documentation collateral (e.g., user guides, implementation guides, etc.) to ensure their smooth implementation and optimized utilization; Collaborate with the product marketing team to create go-to-market strategies, product messaging, and marketing collateral to drive adoption and usage of the platform; Provide mentorship and guidance to junior product team members, fostering a culture of learning and growth within the team.