Abacus Insights

Technical Account Manager

• Own day-to-day technical health of assigned client environments, ensuring stability, performance, and SLA adherence.
• Lead investigation and resolution of complex technical issues, including escalation management.
• Own Root Cause Analyses (RCAs), including clear documentation of root cause, impact, and corrective actions.
• Define and lead client UAT strategy, execution, and sign-off.
• Coordinate testing activities across DataOps, QA, Engineering, and client teams.
• Drive defect triage and resolution, ensuring alignment on severity, priorities, and exit criteria.
• Support interoperability and regulatory testing (e.g., FHIR-based data, file and API validation).
• Build trusted working relationships with client technical and operational stakeholders.
• Act as the voice of the customer, translating client needs and feedback into actionable internal insights.
• Ensure clients understand and effectively use Abacus products to achieve business outcomes.
• Lead through influence across Product, Engineering, DataOps, QA, and Client Success teams.
• Contribute to the evolution of support, testing, and delivery playbooks.
• Identify opportunities to improve efficiency through standardization, automation, and tooling.

Technical Account Manager – Client Data Testing Focus

Engineer

• Act as a senior technical escalation point during production incidents
• Lead real-time incident triage, mitigation, and recovery efforts
• Drive root cause analysis (RCA) with a focus on systemic, long-term fixes
• Identify recurring failure patterns and push for architectural or operational improvements
• Partner with Customer Success and Engineering to manage customer impact during incidents
• Own post-launch reliability, stability, and operational quality of core systems
• Investigate and resolve complex field issues and production defects
• Ensure fixes developed during incidents or customer escalations are up streamed into the core product
• Improve operational readiness of services through better runbooks, monitoring, and alerting
• Reduce operational toil by converting repeated manual work into automation
• Engage directly with strategic customers to solve real-world, production-grade technical challenges
• Support complex deployments, integrations, and escalations in customer environments
• Act as a trusted technical partner to customers during high-impact issues
• Translate customer learnings into concrete product, platform, and operational improvements
• Write production-quality code to:
• Automate operational workflows
• Improve reliability and observability
• Eliminate manual intervention and reduce incident frequency
• Contribute primarily in Python, with exposure to JVM-based systems as needed
• Review code with a strong emphasis on operability, resiliency, and maintainability
• Advocate for “build it so it can be operated” engineering standards
• Provide technical leadership without formal authority, influencing design and operational decisions
• Mentor engineers through pairing, reviews, and incident leadership
• Collaborate closely with Product, Engineering, Data, and Customer teams
• Operate effectively in high-pressure, ambiguous environments, especially during customer-impacting incidents

Senior Sustaining, Forward Deployed Engineer

Solutions Engineer

• Author the project architecture design documents, including data flows, sequence diagrams and overall system architecture, that will drive the technical implementation of the solutions.
• Work across business and IT teams to understand the current business and system capabilities and determine the desired state to define the overall technology strategy roadmap
• Work closely with cross-functional teams, including business experts, technical business analysts, project managers, sales / account executives and data engineers to successfully implement client projects which reduce technology costs and solution redundancy.
• Collaborate with Product Management to identify client-specific requirements that may translate into an existing standard product feature or a future feature on the Abacus product roadmap.
• Define the solution architecture visions for designated components that describe the long-term goals as well as near-term needs of the client.
• Provide mentorship to internal teams on business needs and use cases for seamless client implementation. Provide ongoing support to address questions and issues raised by the implementation team.

Solution Architect

QA Engineer

• Build and ship production-grade, automated validation frameworks, test harnesses, and evaluation pipelines across the AI lifecycle (design → deploy).
• Design and evolve an AI testing platform integrated with Databricks and MLflow, enabling repeatable testing, traceability, and auditability.
• Create large-scale, scenario-based test suites (hundreds to thousands of cases) to validate agentic workflows end-to-end, including edge cases, long-tail scenarios, and failure modes.
• Validate orchestration behavior (tool use, memory, decision logic) and stress-test non-deterministic system behavior before production.
• Embed quality by design: define system contracts, guardrails, and safe-degradation patterns at key boundaries.
• Define measurable quality signals for LLM systems (grounding, hallucinations, relevance, latency, cost) and integrate them into CI/CD pipelines as automated quality gates.
• Ensure AI validation runs automatically on model, prompt, and code changes—enabling continuous quality enforcement.
• Build reusable libraries and components so teams can adopt consistent AI quality practices quickly.
• Own aspects of AI release readiness, including defining go/no-go criteria based on measurable quality thresholds.
• Partner with AI, platform, security, and delivery teams to translate mission needs into clear quality criteria, tradeoffs, and confidence levels.

Senior AI Systems Quality Engineer

DevOps Engineer

• Lead, coach, and grow DevOps, Infrastructure, and Release Engineering teams across geographies
• Establish clear ownership and accountability across CI/CD, environments, and production readiness
• Conduct regular 1:1s, performance reviews, goal setting, and career development planning
• Hire, onboard, and retain senior DevOps and release engineering talent
• Foster a culture of operational ownership, blameless postmortems, and high availability
• Own the release engineering strategy for a SaaS platform supporting frequent, reliable deployments
• Design and continuously improve CI/CD pipelines that support:
• Trunk-based or hybrid branching strategies
• Automated testing gates (unit, integration, security, performance)
• Progressive delivery (feature flags, canaries, blue-green deployments)
• Establish deployment standards, change classification, and risk levels across teams
• Reduce release toil, manual steps, and human error through automation
• Drive improvements in deployment frequency, change failure rate, and mean time to recovery (DORA metrics)
• Ensure consistent release processes across services, platforms, and cloud environment
• Provide technical leadership across AWS, Azure, and GCP environments
• Ensure infrastructure and delivery pipelines follow security, compliance, and cloud best practices
• Partner with Architecture and Security to enforce:
• Infrastructure as Code (Terraform, CloudFormation, ARM/Bicep)
• Secure-by-default deployments
• Policy-as-code and guardrails
• Influence architecture decisions to improve operability, scalability, and release safety
• Own production readiness standards and release go/no-go criteria
• Ensure clear incident response processes, escalation paths, and on-call readiness
• Partner deeply with Product, QE, Security, and Engineering leaders to align on release expectations

Senior Engineering Manager – DevOps, Infrastructure, Release Engineering

Digital Marketing

• Define and execute a digital marketing strategy aligned to growth and revenue goals, with a particular focus on brand advertising and product marketing.
• Design and lead targeted, integrated campaigns across the website (SEO/AIO), custom landing pages, video, email, social media, and paid media.
• Own performance across the funnel, optimizing for conversion, efficiency, and pipeline impact.
• Partner with product marketing to align on messaging and priorities.
• Build targeted nurture programs that move prospects through the buyer journey.
• Support segmentation, lead scoring, and lifecycle workflows to improve conversion.
• Leverage analytics and dashboards to uncover insights and growth opportunities.
• Drive campaign-specific social media strategies to amplify thought leadership.
• Continuously evolve strategies using emerging trends, tools, and AI innovations.

Digital Marketing Manager

AI Engineer

• Lead the development of applied AI and GenAI capabilities across our products, including LLMs, agents, RAG, and AI-driven data solutions
• Design, build, and operate end-to-end ML/AI pipelines—from experimentation to production, monitoring, and continuous improvement
• Create scalable backend systems, observability, and evaluation frameworks that power GenAI across the company
• Collaborate with AI, data, platform, and product teams to deliver AI solutions that meaningfully improve customer outcomes
• Influence architecture and technical direction while mentoring engineers and raising the bar for engineering excellence
• Drive innovation while balancing delivery, quality, and operational stability in a fast-moving environment

Senior AI Engineer

Customer Success Manager

• You own the results your clients achieve with the Abacus platform — retention, satisfaction, and measurable business value. You are not managing tasks; you are delivering outcomes.
• You build and sustain C-suite and VP-level relationships with your clients. You are a credible, consultative partner who earns a seat at the table — not just a point of contact.
• You identify whitespace, connect client needs to expansion opportunities, and partner with Sales to grow your accounts. You think commercially and treat your portfolio like a business you own.
• You know your clients' business deeply enough to sense risks before they surface. You don't wait for escalations — you anticipate them, raise them early, and drive resolution across teams.
• You mobilize Client Data Engineering, Product, PMO, and Analyst teams — none of whom report to you — to deliver for your clients. Your ability to lead through influence, not authority, is the engine of your success.
• You translate client needs, feedback, and market context into actionable insight for internal teams, ensuring Abacus builds and delivers what clients actually need — not just what's on the roadmap.
• You maintain the highest levels of client satisfaction (CSAT/NPS) and create an environment where clients want to expand their partnership with Abacus.
• You are the single point of accountability for all client escalations. You own the resolution, the communication, and the follow-through — end to end.

Senior Client Success Director

Engineering Manager

• Lead architecture, design, and implementation of AI/ML systems from concept to production
• Define technical standards, best practices, and AI engineering patterns across teams
• Translate complex business problems into scalable AI solutions
• Guide model development, evaluation, deployment, and lifecycle management
• Partner with Product and Engineering leaders on AI strategy and roadmap
• Mentor senior and junior engineers; raise overall technical maturity
• Ensure responsible AI practices, security, privacy, and compliance
• Evaluate emerging technologies and drive innovation initiatives

AI Engineering Director

Security Operations

• Own the end-to-end lifecycle of security operational work from intake to closure, including triage, prioritization, routing, and verification.
• Serve as the primary owner of the security operations backlog in Jira, ensuring issues are clearly scoped, properly assigned, and progressing.
• Triage and manage findings from security tooling (e.g., CSPM, SIEM, DLP, endpoint security), escalating when necessary and closing the loop with evidence.
• Act as the first line of operational response for routine security requests such as firewall rules, IP allowlisting, certificate management, logging changes, and access related exceptions.
• Manage cloud and application security findings through remediation, exception, or risk acceptance workflows.
• Coordinate directly with engineering teams on remediation efforts, ensuring expectations, deadlines, and verification steps are clear.
• Maintain accurate status tracking and supporting evidence for remediation and audit purposes.
• Support recurring vulnerability management activities and reporting requirements.
• Execute daily, weekly, and monthly security review tasks, including log reviews, alert reviews, and dashboard verification.
• Ensure required logs are present, flowing, and usable; identify and escalate gaps in coverage.
• Produce and maintain security artifacts required for audits, customer assurance, and regulatory reviews.
• Own recurring security operational tasks tied to compliance (e.g., access reviews, log review evidence, vulnerability reports).

Security Operations Engineer

Sales Operations Manager

• You’ll work collaboratively across teams to maximize the impact of product marketing through scalable, high-quality enablement.
• Own the sales enablement roadmap aligned to GTM priorities and product launches.
• Design onboarding and continuous training programs for Sales and BD teams.
• Establish a structured enablement cadence (regular releases, certifications, teach-backs).
• Create and manage processes for content updates, version control, and governance.
• Translate product marketing strategy into sales-ready talk tracks, decks, and objection-handling tools.
• Ensure consistent application of positioning, personas, and value narratives across all sales-facing materials.
• Own the end-to-end development of presentation-ready enablement assets with strong narrative flow and visual clarity.
• Working from established product marketing strategy, positioning, and messaging, you will develop and maintain field-ready sales enablement materials including core pitch decks, one-pagers, solution briefs, competitive battlecards, discovery guides, ROI frameworks, and event support materials.
• Facilitate engaging, modular 30-minute training sessions with reinforcement exercises.
• Run role-plays and teach-backs to validate message adoption.
• Prepare the field for major launches, strategic initiatives, and RFPs.
• Support key initiatives with targeted enablement.
• Define and track enablement KPIs such as training completion, win/loss insights, and asset utilization.
• Own the ongoing maintenance of all sales enablement collateral to ensure materials reflect current positioning, messaging, and product updates.

Sales Enablement Manager

Program Manager

• Own the end‑to‑end program plan for GovRAMP, StateRAMP, and/or FedRAMP initiatives
• Develop and maintain detailed schedules, milestones, dependency tracking, and risk registers
• Drive accountability across Security, Engineering, Cloud Ops, Product, and IT
• Coordinate authorization activities across readiness assessments, gap remediation, 3PAO / assessor engagement, authorization reviews, continuous monitoring operations
• Ensure adoption of NIST SP 800‑53 Rev. 5 control requirements as executable work items
• Manage the production, review, and lifecycle of core authorization artifacts, including System Security Plan (SSP), control narratives, system boundary and data‑flow diagrams, inventories and tracking artifacts
• Ensure evidence ownership, refresh cadence, and quality standards are consistently met
• Serve as the program coordination point for assessors and 3PAOs
• Schedule and manage walkthroughs, evidence reviews, and interviews
• Partner with US‑based leadership during assessments, findings reviews, and status reporting
• Own the POA&M tracking and delivery process
• Work with engineering and operations teams to define remediation milestones, track progress, validate closure evidence
• Escalate risks early and propose mitigation plans
• Operationalize monthly and quarterly continuous monitoring cadence
• Track vulnerability management, patching, access reviews, logging, and required attestations
• Ensure ongoing compliance stability post‑authorization