Technical Account Manager – xMatters

Everbridge

Technical Account Manager for xMatters, blending technical implementation and strategic consultative assistance for clients. Ensuring clients realize value from xMatters products through effective relationships and support.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $118,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Account Management, focusing on client relationship management, project planning, and the development of technical solutions. Proficient in facilitating workshops and translating client requirements into actionable insights within SaaS/cloud environments.

Highest-signal resume keywords

Technical Account ManagementProject ManagementClient Relationship ManagementAgile Deployment ProcessesDevOps

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaJavaScriptREST Web ServicesXMLData TransformationETLIncident ManagementEvent ManagementSaaSCloud Environments

Soft Skills

Verbal CommunicationWritten CommunicationDecision-MakingProblem SolvingOrganizational Skills

Tools & Technologies

XMattersITILIT Service ManagementCollaboration Tools

Industry Keywords

Professional ServicesSoftware ConsultingImplementationProcess Improvement

Tech Stack

Tools & technologies

CloudETLITSMJavaJavaScriptUnix

About the role

Key responsibilities & impact

Develop technical and business subject matter expertise in xMatters use cases and products
Lead clients through requirements and business value mapping exercises, facilitating workshops, etc.
Develop insights, observations and meaningful conclusions to help solve client business problems
Fulfills Technical Account Management activities for customers of xMatters, post-sale, by supporting many facets of the customer journey, including client management, product adoption, process improvement, configuration assistance, and knowledge transfer activities
Manages client expectations and scope of activities
Oversight assistance to client administrators to best meet the customer’s needs
Support minor integration development updates
Assists in the scoping of activities and effort for Consulting engagements
Identifies areas of improvement for xMatters and is proactive in building the solutions
Communicates regularly with customers and our account management team throughout the engagement resulting in effective relationships

Requirements

What you’ll need

3+ years in professional services/software consulting and implementation
3+ years managing projects, client relationships, technical account management or similar experience
Excellent verbal & written communication for both technical and business content at all levels within an organization
Proven expertise in developing and deploying technical solutions
Strong decision-making capabilities and judgment when presented with incomplete information or conflicting data points
Strong project planning and organizational skills
Strong problem solving & analysis skills (i.e. the ability to translate client requirements & objectives into a technical solution)
Ability to work independently with a high degree of integrity and accountability
Experience in DevOps, ITIL, IT Service Management a plus
Solid understanding of Incident Management processes, especially Major Incident Management
Understanding of Event Management/Observability processes
Understanding of collaboration tool integration and processes
Technical experience in the following:
o Agile deployment processes
o Experience working in SaaS/cloud environments
o REST Web Services
o Java/JavaScript
o XML
o Data transformation / ETL
o Experience within Unix and Windows environments

Benefits

Comp & perks

healthcare
dental
parental planning
mental health benefits
disability income benefits
life and AD&D insurance
a 401(k) plan and match
paid time off
fitness reimbursements