Everbridge

Technical Account Manager

• Develop technical and business subject matter expertise in xMatters use cases and products
• Lead clients through requirements and business value mapping exercises, facilitating workshops, etc.
• Develop insights, observations and meaningful conclusions to help solve client business problems
• Fulfills Technical Account Management activities for customers of xMatters, post-sale, by supporting many facets of the customer journey, including client management, product adoption, process improvement, configuration assistance, and knowledge transfer activities
• Manages client expectations and scope of activities
• Oversight assistance to client administrators to best meet the customer’s needs
• Support minor integration development updates
• Assists in the scoping of activities and effort for Consulting engagements
• Identifies areas of improvement for xMatters and is proactive in building the solutions
• Communicates regularly with customers and our account management team throughout the engagement resulting in effective relationships

Technical Account Manager – xMatters

Account Executive

• Develop a strong understanding of target buyers, domain knowledge, products and competitors.
• Prospect and identify new opportunities to build and maintain a healthy pipeline.
• Demonstrated ability to identify and sell to multiple buyers within an organization.
• Implement a consultative, solution selling, methodology.
• Work with Marketing, Business Development and Sales Team to execute campaigns to top buyers.
• Exceed assigned sales objectives and quarterly bookings quotas.
• Accurately manage and forecast your business using SF.com.

Senior Account Executive

Financial Planning and Analysis

• Analyzing monthly financial and operational results, understanding the key variance drivers and providing actionable insights to senior management
• Leading analytical projects from inception to conclusion with minimal guidance that will inform the company’s strategic plan and drive decision making
• Assisting in the preparation of the annual budget and rolling forecast activities
• Working independently across disciplines to understand key business drivers and update assumptions
• Preparing regular reporting packages to senior management and the Board of Directors
• Assisting in SEC reporting including quarterly MD&A preparation
• Developing a strong understanding of the global business and markets in which Everbridge participates.
• Telecommuting permitted
• 10% regional and national travel

Senior Financial Analyst

Business Development Rep

• Respond to and develop marketing leads into qualified sales meetings.
• Call on predefined customer’s lists to generate new sales pipeline opportunities.
• Ability to develop a ‘Why Everbridge, Why Now’ proposition for each prospect interaction & close cooperation with the sales team to identify and follow up on new leads/opportunities and all other inbounds.
• Partner with sales and marketing to identify ongoing goals and needs; work to structure regionalized strategies to capitalize on opportunities.
• Nurture CRM database according to Account Executive/Account Manager sales strategies to qualify prospects and initiate a warm hand off.
• Leverage and expand both account and contact base; will include networking within as well as researching states and organizations to develop additional leads for prospective clients.

Business Development Representative

• Work as a member of the Finance Team in a cutting-edge cloud environment that will power our company’s growth.
• Lead and manage the annual budget and monthly forecast process, including detailed revenue and expense, ARR, billings, and cash flow.
• Perform monthly financial and operational variance analysis and provide actionable insights to senior management.
• Serve as a key partner to Executive Leadership to assist in developing a shared understanding of financial and operational performance relative to company strategy and goals.
• Identify trends, gaps, and opportunities for process improvement.
• Prepare presentations for Executive Leadership and the Board of Directors.
• Plan, facilitate, and implement ad hoc analysis or financial models to support decision-making.
• Develop a strong understanding of the global business and markets in which we participate.
• Act as team lead and mentor 1 or more team individuals on an ongoing basis.

FP&A Manager

Senior Account Executive, DACH

Systems Engineer

• Manage the **full lifecycle of safety devices**, from onboarding to end-of-life
• Align **device roadmaps** to the overall PSD product strategy
• Coordinate firmware updates, release planning, and device health improvements
• Plan and evolve vendor and platform integrations as required
• Partner with engineering and vendors to ensure **device reliability, performance, and scalability**
• Define **life of device processes **including renewals, replacements, trade-in/out etc.
• Support the identification, evaluation, and onboarding of **new device partners** aligned with PSD roadmap
• Assess trade-offs across cost vs performance, battery life vs capability, and connectivity and Telemetry options (cellular, BLE, Wi-Fi, satellite)
• Lead evaluation and onboarding of hardware vendors, including security posture, certification/compliance readiness, scalability, and operational interoperability with Everbridge platforms.
• Define requirements for **future device capabilities and form factors **based on overall PSD roadmap
• Own the roadmap for vendor integrations
• Partner with internal product teams to influence and align roadmap deliverables
• Leverage device and use case functionality to drive cohesive, impactful features to the platform
• Develop product requirements documents
• Deliver and align with product team(s) acting as the SME to drive use case and user problem statement understanding
• Evaluate solution design, prioritization and delivery schedule to meet overall business needs
• Coordinate for release readiness to include demos, trainings and documentation
• Drive integration of new devices and partners into the **Everbridge 360 platform**
• Work closely with product and engineering on APIs, device telemetry ingestion, alert workflows, and device, platform or other external status (ex: battery state, signal, etc)
• Ensure seamless interoperability between hardware and EB360
• Serve as the primary product interface for **device vendors**, managing relationships with hardware providers, their firmware teams, and ecosystem partners
• Coordinate delivery timelines, technical alignment, and issue resolution and roadmap with response centers to evolve workflow features

Product Manager – Connected Devices, Ecosystem Integration

Manager

• Drafting, reviewing, redlining, and negotiating a variety of agreements (MSAs, NDAs, DPAs, SOWs, SaaS agreements).
• Review, negotiate, and manage SLED agreements from intake through signature (customer terms, award documents, exhibits/addenda, and required forms).
• Identify and drive resolution of common public-sector issues (required clauses, certifications, insurance, data/privacy/security requirements), partnering with internal stakeholders as needed.
• Help develop and standardize SLED contracting playbooks, templates, and intake/triage processes to reduce cycle time and improve consistency.
• Own the Legal portion of RFP/RFI responses: intake, project planning, deadline management, drafting legal responses, and coordinating cross-functional inputs.
• Build and maintain reusable response assets (standard language, “must-have” exceptions, review checklists) and continuously improve the RFP Legal response process.
• Support the channel sales team by negotiating reseller agreements and resolving issues that arise when selling to end-customers.
• Support renewal execution by triaging customer terms at renewal, resolving PO vs. quote conflicts, and ensuring clean documentation and order mechanics.
• Provide guidance on renewal mechanics (auto-renewal language, notice timing, short extensions/bridge language, and common renewal exceptions requiring approvals).
• Develop and improve renewal workflows (templates, approval paths, escalation rules, and “renewal hygiene” practices) with Legal Ops and cross-functional partners.
• Contribute to other Legal team priorities within scope, which may include insurance program administration/support (e.g., certificates, contracting-related insurance questions, coordination with brokers) and intellectual property support (e.g., intake/coordination for trademarks, basic IP terms triage, and routing to counsel as appropriate).

Contracts Manager, Public Sector

Full-stack Engineer

• Design and implement components of the next-generation platform architecture.
• Build new services and APIs that gradually replace or extend legacy functionality.
• Introduce modern engineering practices, tooling, and infrastructure where appropriate.
• Build AI-first experiences
• Maintain and support existing production systems that the business depends on.
• Implement targeted improvements and stability fixes while minimizing unnecessary disruption.
• Identify areas where modernization efforts can reduce operational risk or technical debt.
• Improve observability, documentation, and operational reliability of legacy components.
• Write high-quality, maintainable, and well-tested code.
• Participate in architecture discussions around system evolution and modernization strategy.
• Collaborate with platform, product, and infrastructure teams to deliver incremental improvements.
• Contribute to a culture of continuous improvement and pragmatic engineering.