Everbridge

Account Executive

• Own the full sales cycle from prospecting to close within your assigned territory.
• Be a true hunter—generate new logo opportunities through proactive outreach and smart channel/partner plays.
• Build trusted relationships and sell at the C-suite level (Security, Business Continuity, Operations, Compliance).
• Execute a multi-threaded, consultative sales motion using proven methodologies (we use MEDDPICC and Force Management).
• Lead enterprise deals typically $60K+ ACV, including six-figure opportunities.
• Collaborate cross-functionally with BDRs, Solution Consultants, and internal experts to maximize deal velocity and customer value.
• Develop a strategic account plan, growing long-term partnerships while consistently fueling your pipeline.

Enterprise Account Executive, German Speaking

• Develop a strong understanding of target buyers, domain knowledge, products and competitors.
• Prospect and identify new opportunities to build and maintain a healthy pipeline.
• Demonstrated ability to identify and sell to multiple buyers within an organization.
• Implement a consultative, solution selling, methodology.
• Work with Marketing, Business Development and Sales Team to execute campaigns to top buyers.
• Exceed assigned sales objectives and quarterly bookings quotas.
• Accurately manage and forecast your business using SF.com.

Technical Account Manager

• Serve as the primary technical point of contact and trusted advisor for assigned enterprise and government customers.
• Ensure consistently positive customer experiences through oversight of deployment planning, solution adoption, and technical issue resolution.
• Act as the customer advocate within Everbridge, escalating and coordinating resolution of critical issues across internal teams.
• Establish and manage formal customer governance models, including regular stakeholder meetings, QBRs, and ongoing communications.
• Set, track, and continuously improve customer success metrics and satisfaction OKRs.
• Provide technical consultancy, system design, configuration support, and best-practice guidance for Everbridge and JARVISS solutions.
• Troubleshoot complex technical issues related to SaaS platforms, integrations, networking, telephony, databases, and highly available architectures.
• Develop and deliver continuous product education and training programs tailored to customer needs.

Technical Account Manager – Solution Consultant

• Own the full sales cycle—from pipeline generation to close—across an assigned territory.
• Be a true hunter, generating new logo opportunities through outbound engagement and leveraging partner/channel plays.
• Engage and sell across the C-suite, with a focus on Security, Business Continuity, Operations, and Compliance stakeholders.
• Execute a multi-threaded, consultative sales motion using a proven methodology (we run MEDDPICC and Force Management).
• Manage deal sizes typically $60K+ in ACV, with some six-figure enterprise opportunities.
• Collaborate with BDRs, Solution Consultants, and internal stakeholders to drive velocity and value throughout the deal process.
• Strategically attack named accounts in the North Pacific & Central region to build long-term pipeline and partnerships.

Senior Account Executive – Northeast, New Logo

• Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution innovation and adoption, and technical issue resolution.
• Establish a formal governance model with clients. Conduct periodic stakeholder meetings and quarterly business reviews; maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders through use of Excel, Asana, Salesforce and various other tools.
• Develop a continuous product education and awareness program and deliver training sessions as required.
• Set and track customer satisfaction KPIs. Develop and manage action plan to continuously improve these metrics and maintain detailed project plans.
• Troubleshoot customer concerns and work with team leadership to ensure that critical issues are documented and escalated in an expeditious manner for resolution.
• Provide Critical Event Management support through reports, tabletop exercises and drills, and industry best practices.
• Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering.
• Travel to customer locations as needed.
• Produce integration requirements specifications in the form of interface control documents (ICD) based on customer interaction, requests for information (RFI), requests for proposal (RFP), and other technical documentation.

Customer Success Manager

• Develop technical and business subject matter expertise in xMatters and Everbridge use cases and products (you have the technical skills to hop into the solution with the customer to set up functionality or highlight new use cases)
• Own the adoption, advocacy, and success of the designated strategic solution to help support the business’s net and growth retention goals
• Demonstrate industry and strategic product expertise by curating and presenting operational product use cases comparative to industry trends and emerging needs; facilitate the deeper entrenchment of the solution by architecting clear product utilization strategies in line with key customer needs
• Drive adoption campaigns and develop plans to achieve customer satisfaction (>60 NPS scores) across the strategic product customer base; proactively monitor progress, identify hurdles (product and business), and track and resolve issues or adoption blockers
• Study customer health metrics and build processes and tools to improve product usage and adoption.
• Collaborate with Account Managers on account planning, solving client business problems, mitigating any risks with customers, and ways to grow client relationships
• Facilitate the coordination of internal resources to resolve complex problems for assigned customers
• Perform customer “Health Checks,” including deployment progress against documented success criteria; develop and present findings/recommendations to the customer to drive deeper and broader adoption
• Generate unique solutions for customers who struggle with traditional configurations
• Identify upsell and cross-sell opportunities within named accounts through success-centric outreach, and pass to the assigned AE/AM for handling and closure
• Own customer communication surrounding product introductions, announcements (e.g., Upcoming Releases and Enhancements); events (Coordinating of User Group Meetings, webinars), and other strategic initiatives related to strategic product
• Communicate “voice of the customer” feedback to management and help drive strategic initiatives and program improvement, to include coordination with Product on RFE roadmap
• Partner with Implementations and Professional Services to understand the “state of the state” for strategic product engagements and facilitate a smooth handoff from deployment to AM/CS
• Partner with Product Management to prioritize customer RFEs, identify capability gaps in your strategic product area, and communicate product-related barriers to adoption and operationalization

Senior Customer Success Manager

Security Operations

• Lead and oversee the daily global operations of the Security Operations Department, ensuring seamless delivery of security services including Secure Journey Management (SJM), Security Assistance, Consultancy, and Special Projects.
• Provide operational oversight and quality assurance for complex, multi-country and high-risk assignments, ensuring consistent adherence to Everbridge’s protocols, client standards, and operational excellence.
• Act as deputy to the Head of Global Security Operations, providing leadership continuity and guidance to the team on operational priorities and escalation management.
• Drive a proactive, intelligence-led operational culture that integrates real-time risk data and situational awareness into security decision-making.
• Serve as a senior point of contact for strategic clients, leading operational calls, consultations, and post-incident reviews.
• Build and maintain strong client relationships, ensuring clear communication, service quality, and rapid responsiveness during critical events.
• Contribute to RFP responses, client reporting, and investigation of service-related complaints.
• Oversee vendor management, ensuring global partner compliance with Everbridge’s rigorous due diligence, licensing, and insurance standards.
• Identify, vet, and onboard new regional vendors in alignment with operational growth and evolving geographic demand.
• Ensure all operational planning, risk assessment, and delivery align with Everbridge’s intelligence-led methodology and corporate protection framework.
• Review and approve high-value and high-risk tasking, ensuring proportionate resource deployment and risk mitigation.
• Oversee 24/7 operational response readiness, including crisis response, incident escalation, and client communication.
• Participate in a rotational on-call schedule for security assistance operations.
• Work closely with the Intelligence and Risk teams to align security operations with live incident alerts, global risk developments, and client exposure.
• Lead the coordination of large-scale, complex security operations, including multi-destination travel programs, corporate events, and emergency evacuations.
• Manage a portfolio of security consultancy projects, such as site risk assessments, protective security programs, and crisis management planning.
• Oversee operational reporting, analytics, and trend analysis to inform leadership decision-making and continuous improvement.
• Support training and mentoring of Security Operations Managers and Associates in Everbridge systems (SFHC, SFDC), project management, and client service delivery.
• Ensure full compliance with internal processes, including financial accuracy (quotations, purchase orders, invoicing), documentation, and Salesforce data integrity.
• Oversee operational audits, PO reconciliations, and departmental performance metrics to maintain service excellence and profitability.
• Support continuous improvement of policies, SOPs, and workflows to enhance efficiency, risk control, and scalability.
• Champion change management across the department, ensuring seamless transitions and staff readiness.
• Promote Everbridge’s commitment to ethical conduct, data protection, and professional standards in all operational engagements.

Security Operations Manager

• Maintain operational and administrative oversight of assigned potential, live, and completed security projects
• Support projects from inception through completion, including planning, execution, administration, and follow-up
• Manage all related client and vendor communications
• Ensure Salesforce Health Cloud (SFHC), Salesforce (SFDC), and SharePoint are accurate, current, and complete
• Collaborate closely with Security Operations team members to provide operational support and coordination
• Administer Secure Journey Management tasks, including car and driver, close protection, and meet-and-greet services
• Create and manage SFHC cases, SharePoint folders, task checklists, and risk assessments
• Liaise with clients to gather requirements and vendors to source and validate quotations
• Prepare service proposals, quotations, letters of engagement (LOEs), and related documentation
• Apply rate cards, taxes, exchange rates, and margins accurately
• Coordinate approvals, supplier confirmations, purchase orders, and invoicing
• Monitor live tasks, manage updates, and ensure post-task closure and financial reconciliation
• Assist with operational security requests received via Everbridge Assist
• Provide initial acknowledgment and administrative setup for short-notice Secure Journey Management requests
• Monitor and respond to operational communication channels (email, Slack, Teams, WhatsApp)
• Review monthly open purchase order reports and provide feedback
• Maintain accurate records and documentation across all systems

Security Operations Associate

Product Marketing

• Develop compelling messaging and value propositions in the context of major industry trends and the competitive landscape, using your deep understanding of the broader marketing function to drive customer success
• Create persona-based content using your knowledge of the current market trends affecting the target personas, with an understanding of those personas, priorities and habits
• Develop solid written messaging, utilizing best practices.
• Present product messaging to various internal and external audiences, adjusting the presentation as needed (sales enablement sessions, product videos, etc.).
• Develop strategic competitive positioning, collaborating closely with the competitive intelligence team and field teams to ensure alignment with market demands and competitor landscape, driving differentiation and market leadership.
• Independently project manage product launches and provide campaign support by creating and effectively communicating a plan to accomplish what the organization needs for success.
• Take responsibility for work streams as needed (product updates, industry event support) and larger company events like sales kick-off, industry events and regular customer events and communications.
• Work in close collaboration with the demand generation team to execute the strategy and programs that drive demand for their product.
• Interpret metrics for their product marketing scope, considering leading and lagging indicators, as well as awareness, consideration, and decision stages.

Product Marketing Manager

Business Development Rep

• Lead, develop, and motivate a team of 10–11 BDRs with ~1+ year average tenure.
• Conduct consistent 1:1s, call reviews, deal reviews, and skill-based coaching.
• Coach the Xs and Os of prospecting, including: cold calling structure and execution, objection handling, email and sequence strategy, account selection and prioritization.
• Provide real-time, actionable feedback on calls, messaging, and outbound campaigns.
• Create individualized development plans focused on performance improvement and long-term career growth.
• Lead execution of a hybrid BDR motion, balancing inbound responsiveness with disciplined outbound prospecting.
• Establish and reinforce clear expectations that ~70% of pipeline is BDR self-sourced and ~30% is Marketing-sourced on a monthly and quarterly basis.
• Analyze performance data daily and weekly to understand trends and drive results.
• Build strong, trusted relationships with AEs and Sales leadership to ensure pipeline quality.

Manager, Business Development Representatives

Product Manager

• Define and communicate the product vision, strategy, and roadmap for CEM for Public Sector, particularly State and Local Government
• Lead cross-functional teams, including engineering, design, and marketing, to deliver high-quality features and enhancements.
• Gather and prioritize customer feedback and market insights to inform product decisions.
• Develop detailed requirements and user stories that translate customer needs into actionable development tasks.
• Ensure seamless integration of government regulations to enhance product compliance
• Collaborate with sales and customer success teams to enable effective go-to-market strategies and customer adoption.

Senior Product Manager

Threat Intelligence Specialist

• Monitor a broad range of open source real-time risk events
• Analyze potential threats and risks and disseminate error-free reports to customers
• Make time-sensitive decisions regarding risk event reporting
• Implement operational processes and procedures
• Demonstrate advanced analysis and research skills
• Display good judgement and discretion in reporting
• Manage customer inquiries and interactions in an effective and professional manner
• Escalate issues to the appropriate parties
• Understand company’s mission, how our work impacts customers, and model company’s core values

Intelligence Analyst

• Develop a strong understanding of target buyers, domain knowledge, products and competitors.
• Prospect and identify new opportunities to build and maintain a healthy pipeline.
• Demonstrated ability to identify and sell to multiple buyers within an organization.
• Implement a consultative, solution selling, methodology.
• Ability to develop and close sales exceeding $100,000 in annual value.
• Work with Marketing and Business Development to execute campaigns to top buyers.
• Exceed assigned sales objectives and quarterly bookings quotas.
• Accurately manage and forecast your business using SF.com.

Account Executive – Transportation

Recruitment

• Own full-cycle recruiting for Sales and GTM teams.
• Partner closely with hiring managers to understand business needs, role requirements, performance expectations, and ideal talent profiles.
• Build and execute targeted sourcing strategies to attract high-performing talent in competitive markets.
• Drive consistent, structured recruiting processes that support equitable and high-quality hiring decisions.
• Manage candidate pipelines while ensuring a seamless, transparent, and engaging experience for all applicants.
• Conduct initial screens, present qualified shortlists, and facilitate interview debriefs.
• Advise leaders on market conditions, compensation trends, candidate availability, and recruitment best practices.
• Leverage data and insights to influence hiring strategies and optimize pipeline health.
• Maintain ATS data integrity and support process improvements across the Talent Acquisition team.

Talent Acquisition Partner

• Drive mission readiness and system availability by overseeing deployment planning, solution adoption, and rapid technical issue resolution to ensure uninterrupted operational performance.
• Minimize downtime and accelerate recovery by proactively identifying, triaging, troubleshooting, and escalating technical issues, strengthening system stability and customer trust.
• Enhance critical event preparedness by leading scenario testing, structured drills, and best-practice advisory support that improve the Navy’s operational resilience.
• Act as the customer’s advocate by translating operational feedback into actionable inputs for product, engineering, and professional services, influencing roadmap priorities, and driving overall experience improvement.
• Accelerate integration success by gathering, refining, and translating customer requirements into technically accurate, mission-aligned specifications that support scalable deployment.
• Strengthen operator and administrator capability through targeted education and training programs that increase user proficiency and reduce operational risk across supported locations.
• Working with Everbridge PM, provide transparent, actionable reporting and KPI management by delivering timely status updates, tracking satisfaction metrics, identifying risk trends, ensuring predictable execution and measurable improvement as well as.
• Working with Everbridge PM, deliver timely weekly reporting that drives informed decision-making, supports cross-functional alignment, and anticipates customer needs by providing transparent, actionable status updates, managing KPIs, tracking satisfaction metrics, and identifying risk trends to ensure predictable execution and measurable improvement.
• Establish and lead a formal governance model that aligns SERCO, Navy stakeholders, and Everbridge leadership, improving communication pathways, proactive issue identification, and confidence in program execution.
• Serve as the voice of the customer within Everbridge by translating operational feedback into potential product enhancements and prioritized engineering actions.