Everbridge

Systems Engineer

• Manage the **full lifecycle of safety devices**, from onboarding to end-of-life
• Align **device roadmaps** to the overall PSD product strategy
• Coordinate firmware updates, release planning, and device health improvements
• Plan and evolve vendor and platform integrations as required
• Partner with engineering and vendors to ensure **device reliability, performance, and scalability**
• Define **life of device processes **including renewals, replacements, trade-in/out etc.
• Support the identification, evaluation, and onboarding of **new device partners** aligned with PSD roadmap
• Assess trade-offs across cost vs performance, battery life vs capability, and connectivity and Telemetry options (cellular, BLE, Wi-Fi, satellite)
• Lead evaluation and onboarding of hardware vendors, including security posture, certification/compliance readiness, scalability, and operational interoperability with Everbridge platforms.
• Define requirements for **future device capabilities and form factors **based on overall PSD roadmap
• Own the roadmap for vendor integrations
• Partner with internal product teams to influence and align roadmap deliverables
• Leverage device and use case functionality to drive cohesive, impactful features to the platform
• Develop product requirements documents
• Deliver and align with product team(s) acting as the SME to drive use case and user problem statement understanding
• Evaluate solution design, prioritization and delivery schedule to meet overall business needs
• Coordinate for release readiness to include demos, trainings and documentation
• Drive integration of new devices and partners into the **Everbridge 360 platform**
• Work closely with product and engineering on APIs, device telemetry ingestion, alert workflows, and device, platform or other external status (ex: battery state, signal, etc)
• Ensure seamless interoperability between hardware and EB360
• Serve as the primary product interface for **device vendors**, managing relationships with hardware providers, their firmware teams, and ecosystem partners
• Coordinate delivery timelines, technical alignment, and issue resolution and roadmap with response centers to evolve workflow features

Product Manager – Connected Devices, Ecosystem Integration

Manager

• Drafting, reviewing, redlining, and negotiating a variety of agreements (MSAs, NDAs, DPAs, SOWs, SaaS agreements).
• Review, negotiate, and manage SLED agreements from intake through signature (customer terms, award documents, exhibits/addenda, and required forms).
• Identify and drive resolution of common public-sector issues (required clauses, certifications, insurance, data/privacy/security requirements), partnering with internal stakeholders as needed.
• Help develop and standardize SLED contracting playbooks, templates, and intake/triage processes to reduce cycle time and improve consistency.
• Own the Legal portion of RFP/RFI responses: intake, project planning, deadline management, drafting legal responses, and coordinating cross-functional inputs.
• Build and maintain reusable response assets (standard language, “must-have” exceptions, review checklists) and continuously improve the RFP Legal response process.
• Support the channel sales team by negotiating reseller agreements and resolving issues that arise when selling to end-customers.
• Support renewal execution by triaging customer terms at renewal, resolving PO vs. quote conflicts, and ensuring clean documentation and order mechanics.
• Provide guidance on renewal mechanics (auto-renewal language, notice timing, short extensions/bridge language, and common renewal exceptions requiring approvals).
• Develop and improve renewal workflows (templates, approval paths, escalation rules, and “renewal hygiene” practices) with Legal Ops and cross-functional partners.
• Contribute to other Legal team priorities within scope, which may include insurance program administration/support (e.g., certificates, contracting-related insurance questions, coordination with brokers) and intellectual property support (e.g., intake/coordination for trademarks, basic IP terms triage, and routing to counsel as appropriate).

Contracts Manager, Public Sector

Full-stack Engineer

• Design and implement components of the next-generation platform architecture.
• Build new services and APIs that gradually replace or extend legacy functionality.
• Introduce modern engineering practices, tooling, and infrastructure where appropriate.
• Build AI-first experiences
• Maintain and support existing production systems that the business depends on.
• Implement targeted improvements and stability fixes while minimizing unnecessary disruption.
• Identify areas where modernization efforts can reduce operational risk or technical debt.
• Improve observability, documentation, and operational reliability of legacy components.
• Write high-quality, maintainable, and well-tested code.
• Participate in architecture discussions around system evolution and modernization strategy.
• Collaborate with platform, product, and infrastructure teams to deliver incremental improvements.
• Contribute to a culture of continuous improvement and pragmatic engineering.

Software Engineer

Threat Intelligence Specialist

• Monitor a broad range of open source real-time risk events
• Analyze potential threats and risks and disseminate error-free reports to customers
• Make time-sensitive decisions regarding risk event reporting
• Implement operational processes and procedures
• Demonstrate advanced analysis and research skills
• Display good judgement and discretion in reporting
• Manage customer inquiries and interactions in an effective and professional manner
• Escalate issues to the appropriate parties
• Understand company’s mission, how our work impacts customers, and model company’s core values

Intelligence Analyst

Platform Engineer

• Own, maintain, and improve CI/CD pipelines and internal delivery tooling for Public Warning products.
• Design and develop reusable Jenkins and GitLab pipeline templates and automation frameworks.
• Drive automation across deployments, upgrades, configuration management, operational workflows, and technical documentation.
• Work within Kubernetes-based environments across both cloud and on-premise infrastructures.
• Support and optimize infrastructure hosted within AWS and OVH environments.
• Use technologies such as Ansible, Helm, Terraform, Python, and scripting to reduce manual operational effort and improve platform reliability.
• Enhance certificate management, observability, monitoring, logging, and operational readiness across environments.
• Work with technologies including Grafana, Zabbix, OpenTelemetry, HAProxy, MariaDB, Kafka, and OpenShift.
• Create and maintain scripts, installation materials, operational runbooks, and technical documentation for Engineering and Professional Services teams.
• Collaborate with customer-facing teams and occasionally participate in customer discussions to better understand deployment challenges and operational pain points.
• Support escalations and troubleshooting activities when required. There is currently no formal on-call rotation associated with this role.

Senior Platform Engineer

• Evolve and modernize Public Warning products deployment and operation.
• Focus on automation, platform reliability, delivery efficiency, and operational excellence.
• Enable transition towards cloud-native delivery models.
• Simplify customer deployments and reduce operational complexity.
• Collaborate with engineering, infrastructure, and delivery teams to enhance internal delivery platform.
• Adopt AI-enabled engineering practices and automation to improve workflows and productivity.

Performance Marketing

• Build and execute multichannel marketing campaigns using Marketo, Salesforce, and AI-powered tools, including emails, nurture programs, landing pages, and campaign workflows.
• Manage audience segmentation, data uploads, and database hygiene to ensure data accuracy and campaign effectiveness.
• Support the promotion and execution of digital and in-person events through coordinated multichannel marketing activities.
• Plan and coordinate both Everbridge-hosted and third-party events attended by our Sales teams across EMEA.
• Monitor and analyze campaign and event performance, providing insights and recommendations to improve ROI and pipeline contribution.
• Troubleshoot campaign, workflow, and data-related issues to ensure smooth execution and reporting.
• Continuously develop your knowledge of MarTech, Salesforce, Marketo, and AI tools to help modernize and optimize demand generation programs.
• Collaborate closely with international marketing teams, sales stakeholders, and external agencies to ensure consistent messaging and successful campaign delivery.

Demand Generation Marketing Specialist – Manager

Data Analyst

• Analyze large and complex datasets to identify trends, anomalies, risks, and business opportunities.
• Build, maintain, and improve dashboards, recurring reports, and self-service analytics solutions.
• Write efficient SQL queries to support business reporting, ad hoc analysis, and data validation.
• Partner with analytics engineering and data engineering teams to validate and consume curated datasets.
• Assist in designing, testing, and validating data models used in reporting and analytics workflows.
• Translate business questions into measurable KPIs, analytical frameworks, and reporting requirements.
• Perform data quality checks, investigate reporting inconsistencies, and support root cause analysis.
• Document business logic, metric definitions, data sources, reporting methodologies, and assumptions.
• Support workforce analytics, headcount reporting, workforce movement analysis, forecasting, and operational reporting.
• Collaborate with stakeholders across Finance, HR, Operations, Product, and business leadership.
• Identify opportunities to automate manual reporting processes and improve analytics scalability.
• Support automation initiatives that reduce repetitive work and improve reporting consistency.
• Use AI-assisted tools where appropriate to support analysis, documentation, workflow development, and reporting efficiency.
• Validate AI-assisted outputs using strong analytical judgment, business context, and data quality standards.
• Contribute to the continuous improvement of reporting standards, analytics processes, and data governance practices.

Data Analyst, AI & Data Platform

Proposal Manager

• Respond to RFI/RFPs and other deliverables to support the sales process
• Maintain RFP response database and ensure it is populated with latest high-quality responses
• Liaise with members of the Sales, Sales Engineering, Legal, Marketing, and Product Development teams
• Provide administrative support to sales team leveraging primarily the Salesforce.com platform

• Support in the execution of integrated campaigns across email, ABM digital, and webinars aligned to pipeline goals
• Coordinate campaign assets, timelines, and deployment within marketing automation platforms (e.g., Marketo, Salesforce)
• Assist with audience segmentation, list management, and campaign QA to ensure accurate targeting
• Assist in the planning and logistics for field events, trade shows, and virtual webinars aimed at enterprise leaders.
• Collaborate with sales teams to ensure event strategies align with regional goals.
• Execute post-event follow-up workflows, including email nurtures and lead routing
• Ensure timely lead processing, scoring, and handoff to sales within CRM (e.g., Salesforce)
• Track key campaign and event performance metrics (MQLs, SQLs, conversion rates, pipeline influence)
• Help build dashboards that show how marketing events directly impact the sales pipeline.
• Conduct basic performance analysis to inform optimization of campaigns and events

Marketing Intern – Demand Generation, Field Marketing

DevOps Engineer

• Head the design, operation, and evolution of Everbridge’s observability stack
• Build and maintain a highly available, scalable observability platform
• Standardize instrumentation, dashboards, alerts, and SLOs
• Support incident response, root cause analysis, and capacity planning
• Operate and scale Grafana and technology
• Maintain reliability and security of EKS clusters running observability
• Manage cluster lifecycle and upgrades
• Terraform for infrastructure provisioning
• Gitlab CI/CD at Scale

Everbridge

Product Manager – Connected Devices, Ecosystem Integration

Contracts Manager, Public Sector

Software Engineer

Intelligence Analyst

Senior Platform Engineer

Senior Platform Engineer

Demand Generation Marketing Specialist – Manager

Data Analyst, AI & Data Platform

Proposal Manager

Marketing Intern – Demand Generation, Field Marketing

Site Reliability Specialist – Observability, Kubernetes

Contracts Manager – Public Sector, Commercial Renewals