Everbridge

Platform Engineer

• Design and operate systems that provide clear, accurate, and actionable visibility into vulnerabilities across cloud and container environments
• Own how vulnerability data is collected, normalized, and surfaced to engineering teams
• Improve how security findings are correlated and prioritized, reducing noise and enabling faster remediation
• Integrate security data into platforms such as SIEM and vulnerability management systems
• Implement and evolve security controls across AWS and Kubernetes
• Partner with Platform Engineering to embed guardrails, policies, and best practices into the platform
• Help teams understand and act on security findings with clarity and confidence
• Contribute to secure-by-default patterns, tooling, and workflows
• Build and automate controls aligned with frameworks such as SOC 2, ISO 27001, and FedRAMP
• Ensure systems generate the evidence needed for audits without slowing teams down
• Embed security tooling into CI/CD pipelines
• Standardize how scans run and how results are reported across teams

Senior Platform Security Engineer

Full-stack Engineer

• Designing, developing, and supporting software solutions for the company’s critical event management platform and various web and mobile applications built on top of the core platform.
• Collaborating directly with product management, QA, technical operations, and cross functional team leads to ensure the timely completion of projects.
• Creating and maintaining robust, high-volume, and scalable applications to meet performance and reliability standards.
• Designing and implementing microservices architectures that support modular, maintainable, and extensible systems.
• Defining and implementing automated tests to maintain software quality and accelerate development cycles. Building applications and infrastructure that run in AWS, following best practices for cloud-native development.
• Participating in code reviews to ensure code quality, maintainability, and alignment with team standards.
• Contributing as a scrum team member and technical leader, ensuring timely project delivery with high-quality output.
• Designing, implementing, and optimizing data pipelines and analytics solutions using tools like Snowflake and Looker to support data-driven decision-making.
• Monitoring and managing cloud infrastructure costs proactively, driving efficiency and implementing strategies for cost optimization.
• Developing and maintaining scalable, event-driven architectures using Kafka or similar queue-based messaging systems to ensure reliable and efficient data processing.

Staff Software Engineer

Account Manager

• Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations.
• Identify opportunities for expansion and collaborate with the sales team to close opportunities for additional products or services.
• Effectively expand customer utilization of the products and services via professional services.
• Maintain awareness of the customer environment and promote alternative products or services as solutions.
• Proactively review customer usage and service case activity to identify and mitigate potential service escalations.
• Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues.
• Proactively schedule regular account reviews with customers.
• Share best practices and help maximize the value of our products and services to the customer.
• Become a recognized expert in the assigned vertical focused customer base.
• Maintain subject matter expertise in Everbridge products.
• Represent understanding of customers' businesses (strategy and operations).
• Consistently and effectively use our CRM, Salesforce
• Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators.

Implementation Specialist

• Act as a trusted technical advisor for military and government customers
• Lead implementation, configuration, and integration of JARVISS solutions
• Drive customer success, adoption, and ongoing optimization
• Troubleshoot complex issues across SaaS platforms, networking, and data systems
• Support integrations with GIS, security, and emergency management systems
• Deliver training and enablement to ensure effective platform use
• Partner with internal teams to resolve issues and improve product outcomes
• Travel to customer sites for deployments and critical engagements

Implementation Specialist – JARVISS

Security Engineer

• Own and evolve the internal audit program aligned to FedRAMP Moderate and related frameworks
• Maintain and enhance the Information Security and Privacy Framework, including policies and standards
• Conduct NIST 800-53 assessments and provide actionable recommendations based on FedRAMP controls and best practices
• Lead monthly FedRAMP Continuous Monitoring (ConMon) activities and submissions
• Partner with engineering and operations teams to deliver compliance requirements and meet key milestones
• Act as a key liaison with external auditors, clearly articulating control implementation in a cloud environment
• Support certification initiatives (FedRAMP and others) and drive compliance strategy
• Manage audit documentation, evidence, and reporting within a GRC system
• Develop audit plans, reports, and continuous monitoring approaches
• Support and facilitate internal and external audits

Senior Information Security Internal Auditor

Administration

• Manage incoming leads from marketing campaigns, events, and partner channels in Salesforce.
• Distribute leads promptly to the appropriate sales representatives or regional teams based on assignment rules and SLAs.
• Monitor lead follow-up activity and provide regular reports on response times and lead conversion.
• Maintain lead quality and data hygiene across the CRM.
• Assist in managing Salesforce dashboards and updating pipeline reports.
• Support opportunity creation, account ownership updates, and territory alignment.
• Help implement and optimize workflows to improve sales efficiency and data accuracy.
• Coordinate with the Global Demand Center to ensure lead flow aligns with marketing campaigns and regional priorities.
• Schedule and coordinate internal sales meetings, training, and communications.
• Support onboarding of new sales reps with CRM access and process guidance.
• Help produce regular performance and forecast reports for leadership.
• Troubleshoot data and process issues as needed.

Sales Administrator

Product Designer

• Lead end to end design for sophisticated enterprise SaaS workflows across web and mobile
• Shape experiences from discovery through launch and iteration
• Translate complex operational needs into intuitive, scalable solutions
• Partner closely with Product and Engineering to define problems, outcomes, and technical constraints
• Facilitate workshops that transform ambiguity into actionable direction
• Present compelling narratives that explain the what, why, and how behind your work
• Conduct and synthesize research including interviews, workflow analysis, competitive reviews, and usability testing
• Create clear information architecture, interaction models, flows, wireframes, high fidelity UI, and interactive prototypes
• Contribute to and evolve a component driven design system in Figma
• Ensure accessibility, consistency, and high quality implementation in partnership with Engineering
• Use AI tools such as ChatGPT, Claude, Gemini, Dovetail, and Figma Make to accelerate research, ideation, and prototyping
• Apply thoughtful judgment around privacy, security, and ethical considerations
• Adapt as AI continues to reshape product design practices
• Lead critiques and collaborative problem solving with a low ego, team first mindset
• Raise the bar for visual quality, usability, and systems thinking
• Balance speed and excellence across multiple initiatives

Senior Product Designer

Support Engineer

• Ask customers targeted questions to quickly understand root cause of their issue.
• Effectively communicate with end-users of varying technical capability and role.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
• Be available for incoming calls and pull work from an incoming queue
• Work occasional weekends and holidays taking incoming calls and pulling work from an incoming queue.
• May be called upon with short notice to assist the support team in the event of disasters/emergencies that are unexpected or unpredicted.
• Accurately document and update tickets in the tracking systems. Able to maintain a personal queue of open requests.
• Maintain communication with the customers on the status of all open tickets. All responses should be professional, complete, well formatted, and consistent with prior communications.
• Contribute to technical knowledge base
• Regular follow ups with customers with recommendations, updates, action plans, and acquire confirmation for delivered solutions.
• Properly escalate unresolved issues to the appropriate technology teams.
• Technical knowledge of:
• PC Operating system basics
• Be able to differentiate application issue vs. web issue
• Be familiar with different types of browsers and settings
• Understand difference between an Application in Saas environment vs. on-premises environment; what you can and cannot do in each
• Familiar with Sumologic and how to download/view logs for analysis.
• Understand basic network concepts and components to identify where traffic is coming from or being directed to.
• Understand API/SSO technology – understand technology and use cases
• Understand basics in different modalities. Email, SMS, voice.

Technical Support Engineer I

Sales

• Serve as the primary point of contact for assigned national reseller partners, owning the overall partner relationship and performance in North America.
• Develop and maintain strong, executive-level and field-level relationships within partner organizations.
• Drive joint business planning with partners, including revenue targets, pipeline goals, and go-to-market initiatives.
• Conduct regular business reviews to evaluate performance, identify growth opportunities, and align on strategic priorities.
• Act as an internal advocate for assigned partners, ensuring alignment across sales, marketing, and product teams.
• Execute channel sales strategies focused on expanding pipeline, accelerating deal velocity, and increasing win rates with assigned partners.
• Work closely with Everbridge field sales teams to position partners effectively within active opportunities.
• Influence partner sales motions to prioritize Everbridge solutions within their portfolios.
• Track and manage partner-driven pipeline to ensure coverage of 3X assigned quota.
• Enable partner sales, technical, and leadership teams on Everbridge solutions, value propositions, and competitive differentiation.
• Ensure partners have access to the tools, training, and resources required to successfully position and sell Everbridge offerings.
• Support partner onboarding for new seller cohorts.
• Collaborate with marketing and partner teams to develop and execute joint demand-generation and go-to-market programs.
• Support partner-led campaigns, events, and initiatives to increase awareness and pipeline generation.
• Maintain awareness of industry trends, competitive dynamics, and partner business priorities.
• Provide actionable feedback to internal stakeholders on market conditions, partner insights, and customer needs.
• Ensure partner engagement and sales activities align with Everbridge policies and compliance requirements.
• Maintain accurate partner opportunity tracking and forecasting in CRM systems.
• Prepare and deliver regular performance updates, forecasts, and insights to senior leadership.