Everbridge

Support Engineer

• Supporting cutting-edge, mission-critical systems that help governments and agencies save lives
• Managing and resolving incidents and support tickets according to defined SLAs.
• Participating in a 24/7 on-call rotation (one week on duty at a time).
• Collaborating with Engineering and Product teams to improve platform resilience.
• Proactively monitoring system performance and identifying issues before they escalate.
• Assisting with software upgrades, installations, and platform configurations.
• Delivering training sessions to clients as needed.

Technical Support Engineer

Account Manager

• Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations.
• Identify opportunities for expansion and collaborate with the sales team to close opportunities for additional products or services.
• Effectively expand customer utilization of the products and services via professional services.
• Maintain awareness of the customer environment and promote alternative products or services as solutions.
• Proactively review customer usage and service case activity to identify and mitigate potential service escalations.
• Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues.
• Proactively schedule regular account reviews with customers.
• Share best practices and help maximize the value of our products and services to the customer.
• Become a recognized expert in the assigned vertical focused customer base.
• Maintain subject matter expertise in Everbridge products.
• Represent understanding of customers' businesses (strategy and operations).
• Consistently and effectively use CRM (Salesforce.com).
• Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators.

Associate Account Manager

Risk

• Provide first-line medical assessment, triage, and telemedicine support across diverse clinical scenarios.
• Conduct pre-deployment screenings, travel health assessments, and repatriation planning.
• Review medical documentation to ensure appropriate, high-quality care delivery.
• Manage complex medical cases, including emergency coordination and medical evacuations.
• Collaborate with global healthcare providers to ensure continuity of care.
• Maintain accurate, compliant clinical records in the Case Management System.
• Mentor junior clinicians and support team members in delivering best-in-class care.
• Liaise with stakeholders including insurance companies, healthcare providers, and corporate clients to coordinate interventions.
• Drive clinical governance activities, audits, and quality assurance initiatives under the guidance of the Deputy Chief Medical Officer.
• Ensure compliance with UK, European, and North American medical regulations, data protection standards, and internal SOPs.

Clinical Governance Manager

Account Executive

• Own the full sales cycle—from pipeline generation to close—across an assigned territory.
• Engage and sell across the C-suite, with a focus on Security, Business Continuity, Operations, and Compliance stakeholders.
• Execute a multi-threaded, consultative sales motion using a proven methodology (we run MEDDPICC and Force Management).
• Manage deal sizes typically $100K+ in ACV.
• Collaborate with BDRs, Solution Consultants, and internal stakeholders to drive velocity and value throughout the deal process.
• Strategically attack named accounts in the CA & AZ regions to build long-term pipeline and partnerships.

Senior Account Executive – West (CA/AZ)

Business Development Rep

• Respond to and develop marketing leads into qualified sales meetings
• Call on predefined customer’s lists to generate new sales pipeline opportunities
• Ability to develop a ‘Why Everbridge, Why Now’ proposition for each prospect interaction & close cooperation with the sales team to identify and follow up on new leads/opportunities and all other inbounds
• Partner with sales and marketing to identify ongoing goals and needs; work to structure regionalized strategies to capitalize on opportunities
• Nurture CRM database according to Account Executive/Account Manager sales strategies to qualify prospects and initiate a warm hand off
• Leverage and expand both account and contact base; will include networking within as well as researching states and organizations to develop additional leads for prospective clients

Business Development Representative

Full-stack Engineer

• Develop new applications that will integrate with our SaaS platform for critical event management and mass notification
• Translate user requirements into a functional implementation, considering scalability and performance
• Design, develop, and support software solutions for the company's critical event management platform
• Work directly with product management, QA, technical operations, and related team leads to ensure timely completion of projects
• Design and implement Microservices for the Contact and Asset Management applications
• Define and implement automated tests
• Build applications that will run in AWS
• Participate in code reviews
• Be a scrum team member and software leader ensuring timely completion of projects with good quality

Senior Software Engineer

Product Manager

• Support the long-term vision and strategy for the product portfolio in alignment with company objectives.
• Lead strategic initiatives, including market expansion and platform innovation.
• Anticipate market trends and identify disruptive opportunities to maintain competitive advantage.
• Manage the development and execution of multiple product roadmaps across teams.
• Ensure portfolio alignment with organizational goals, balancing short-term gains with long-term growth.
• Monitor product development to ensure compliance with federal certifications (e.g., FedRAMP, FISMA) and all applicable government and commercial contract requirements.
• Drive alignment and collaboration across engineering, design, marketing, sales, and customer success teams.
• Act as the ultimate decision-maker for trade-offs, balancing business needs with customer expectations.
• Develop a deep understanding of customer needs, pain points, and industry trends.
• Partner with customer-facing teams to gather insights and validate product hypotheses.
• Establish and refine metrics to measure product performance and business impact.
• Use data analytics to guide decisions and continuously optimize product offerings.
• Present product strategies, updates, and outcomes to executive leadership and stakeholders.
• Influence organizational priorities by articulating the value and impact of product initiatives.

Principal Product Manager – Federal

• Own the full sales cycle—from pipeline generation to close—across an assigned territory.
• Be a true hunter, generating new logo opportunities through outbound engagement and leveraging partner/channel plays.
• Engage and sell across the C-suite, with a focus on Security, Business Continuity, Operations, and Compliance stakeholders.
• Execute a multi-threaded, consultative sales motion using a proven methodology (we run MEDDPICC and Force Management).
• Manage deal sizes typically $60K+ in ACV, with some six-figure enterprise opportunities.
• Collaborate with BDRs, Solution Consultants, and internal stakeholders to drive velocity and value throughout the deal process.

Enterprise Account Executive

• Own the full sales cycle—from pipeline generation to close—across an assigned territory
• Engage and sell across the C-suite, focusing on Security, Business Continuity, Operations, and Compliance stakeholders
• Execute a multi-threaded, consultative sales motion using MEDDPICC and Force Management
• Manage deal sizes typically $100K+ in ACV
• Collaborate with BDRs, Solution Consultants, and internal stakeholders to drive velocity and value throughout the deal process
• Strategically attack named accounts in the CA & AZ & NV regions to build long-term pipeline and partnerships

Senior Account Executive

Performance Marketing

• Build and deliver campaigns in Marketo, Salesforce, and AI tools, including emails, nurture tracks, and landing pages
• Manage list segmentation, data uploads, and database hygiene to maintain accuracy and integrity
• Support promotion of digital and in-person events through multichannel campaign execution
• Analyze campaign performance and reporting data, providing insights to improve ROI and pipeline contribution
• Contribute to the optimization of lead scoring models and lead management processes
• Troubleshoot and resolve campaign and workflow issues
• Learn, develop, and grow skills in MarTech, Salesforce, and AI tools to modernize and optimize demand generation programs
• Collaborate with marketing teams and external agencies to ensure consistent execution and messaging across campaigns

Demand Generation Marketing Associate

Marketing

• Collaborate with channel partners to plan and execute joint multichannel campaigns and events.
• Build and deliver partner campaigns in Marketo, Salesforce, and AI tools, including emails, landing pages, and nurture programs.
• Support list segmentation, data uploads, and database hygiene to ensure campaign accuracy and integrity.
• Partner with internal teams and channel partners to maintain consistent messaging and smooth lead flow across all campaigns.
• Manage and maintain partner lead data, including scrubbing, uploads, accuracy, and lead scoring support.
• Analyse partner campaign performance, delivering insights to improve ROI and pipeline contribution.
• Troubleshoot campaign workflows and provide ad-hoc support when needed.

Partner Marketing Associate

• Working collaboratively with a team of full-stack developers.
• Participating in sprint planning sessions.
• Implementing new capabilities within the platform.
• Providing guidance to junior members of the team.
• Collaborating across engineering teams and guiding adoption of best practices within the team.
• Participating in routine maintenance of the system to include software deficiency resolution.
• Learning new skills and technologies.
• Telecommuting permitted.

Senior Staff Software Engineer

Solutions Engineer

• Develop and maintain extensive working knowledge of Everbridge’s solutions and capabilities.
• Become an authority in all aspects of the design, build, integration, test, quality control (QC), commission, and deployment of Control Center-based solutions.
• Create detailed design documentation for customer submission, review, and approval.
• Possess in-depth knowledge of the setup, configuration, and operation of 3rd party sub-system edge devices (closed-circuit television (CCTV)/Access Control/Intruder Alarm, etc.) and their integration with Everbridge solutions.
• Produce detailed functional and operational customer requirements specifications based on site visits, requests for information (RFI), requests for proposal (RFP), and other commercial and technical documentation.
• Conduct in-depth product and solution demonstrations when required.
• Operate as an ambassador for the company and always present a professional, tactful, diplomatic presence when interacting with end-user customers, reseller partners, and third-party system and equipment manufacturers.
• Perform installation and configuration tasks to deliver Everbridge’s solutions at end-user and reseller partner customer locations.
• Become proficient in training end-user customers and reseller partners in all aspects of Everbridge’s solutions.
• Develop and maintain strong relationships with end-user customers, reseller partners, and system and equipment manufacturers.
• Participate in trade shows, exhibitions, and seminars as requested.
• Ensure a high degree of consistency and that quality is adhered to across all product deployments to meet agreed-upon Statements of Work (SoW)/Functional Design Specifications (FDS) for a given project.
• Ensure detailed documentation is maintained throughout each project to ensure a smooth handover to Customer Support once the project is completed.
• Provide the Product and Development teams with constructive feedback and intelligence to enhance the company’s solutions and commissioning capability.
• Participate in factory acceptance tests (FAT), site acceptance tests (SAT), and user acceptance tests (UAT).
• Provide onsite and remote 3rd-tier technical support as requested by Customer Support.

Associate Solutions Consultant

• Serve as the first point of contact for customers using Everbridge products via phone, email, and remote sessions
• Ask targeted questions and analyze data to quickly identify root causes of technical issues
• Document cases thoroughly in tracking system and maintain consistent communication with customers
• Troubleshoot and resolve issues across a broad range of technologies; escalate when appropriate
• Contribute to internal and external knowledge base by documenting solutions and sharing best practices
• Collaborate with peers, mentors, and engineering teams to resolve issues and build platform expertise
• Be available for incoming support cases during scheduled shifts, including occasional weekends and holidays
• Provide rapid technical response to support Everbridge’s mission during unexpected emergencies

• Ask customers targeted questions to quickly understand root cause of their issue.
• Effectively communicate with end-users of varying technical capability and role.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Be available for incoming calls and pull work from an incoming queue.
• Work occasional weekends and holidays taking incoming calls and pulling work from an incoming queue.
• May be called upon with short notice to assist the support team in the event of disasters/emergencies that are unexpected or unpredicted.
• Accurately document and update tickets in the tracking systems; maintain a personal queue of open requests.
• Maintain communication with the customers on the status of all open tickets; ensure responses are professional, complete, well formatted, and consistent.
• Contribute to technical knowledge base.
• Regular follow ups with customers with recommendations, updates, action plans, and acquire confirmation for delivered solutions.
• Properly escalate unresolved issues to the appropriate technology teams.
• Technical troubleshooting and analysis of core Everbridge products, including log review and issue reproduction.

• Work collaboratively with a team of full-stack developers.
• Develop using modern web technologies (e.g. C#, TypeScript & JavaScript).
• Develop using modern platform technologies (e.g. Kubernetes, Docker, API Gateway).
• Participate in sprint planning sessions.
• Implement new capabilities within the platform.
• Collaborate across engineering teams and guide adoption of best practices within the team.
• Participate in routine maintenance of the system to include software deficiency resolution.
• Willingness to learn new skills and technologies.

Software Engineer II

Sales Engineer

• Partner with the Federal Sales team to drive opportunities within DoD and federal civilian agencies.
• Lead technical discovery sessions with federal stakeholders to understand mission requirements related to force protection, situational awareness, continuity of operations, and emergency response.
• Deliver tailored product demonstrations, solution architectures, and proof-of-concepts that highlight Everbridge’s value for critical infrastructure protection, insider threat mitigation, and rapid response coordination.
• Translate complex federal operational and security requirements into effective solution designs leveraging Everbridge’s platform.
• Collaborate with Product, Security, and Compliance teams to ensure solutions align with federal regulations (FedRAMP, NIST, DoD STIGs, etc.).
• Support responses to RFPs/RFIs, white papers, and technical proposals with a focus on mission resilience, threat intelligence integration, and physical security operations.
• Act as a trusted advisor to federal clients on risk management best practices, drawing from deep knowledge of emergency operations and defense/security environments.

Senior Sales Engineer – Federal

Security Engineer

• Own the RMF lifecycle: system categorization, control tailoring (NIST 800-53r5), evidence development, POA&M management, and AO briefings
• Maintain eMASS records, packages, and artifacts; drive continuous monitoring cadence
• Lead meeting DoD and organizational compliance obligations
• Design, implement, and mature SP and enclave security controls (boundary protections, identity/access, logging, incident response, vulnerability & patch management)
• Ensure STIG/SRG compliance (DISA guidance) and maintain situational awareness using ACAS, Nessus, and other compliance scanning tools
• Map and validate inherited controls from AWS GovCloud, ensuring IL5 isolation is properly documented
• Ensure IS security measures align with applicable DoD and federal cybersecurity policies
• Draft, review, and maintain cybersecurity policies, SOPs, and technical documentation
• Oversee audit log monitoring, analysis, and reporting to meet DoD and organizational requirements
• Act as primary interface with Authorizing Officials (AOs), Security Control Assessors (SCAs), auditors, partners, and mission owners
• Translate risk posture, timelines, and remediation progress into executive-ready briefings
• Support Configuration/Change Assurance Board (CAB) activities and provide risk-based recommendations
• Supervise and mentor ISSO staff; establish operating cadence, SLAs, and dashboards
• Prepare for SCA-V assessments and drive remediation through closure

Senior Manager, DoD Information System Security

Technical Account Manager

• Everbridge is a rapidly growing US company expanding internationally. We are seeking an experienced Technical Account Manager (TAM) to support large clients with critical life safety, security or business continuity use cases.
• Reporting to the Customer Success team, the TAM will represent Everbridge as a member of our client’s business continuity and global security teams during the deployment, and expanding use, of the Everbridge solution. In this role, the TAM will provide project management support, technical consultancy, system design and configuration support, emergency management and security technology expertise and training. Additionally, the TAM will act as the advocate for the customer within Everbridge and act as an escalation point when necessary.
• The TAM is a highly qualified, technical, and experienced professional who works in a large team environment to maximize value and effectiveness of our solutions for our customers.
• The TAM will work closely with our clients, account managers, technical support, customer success and product development teams. We are seeking an extremely energetic and motivated team member who enjoys working in a fast-paced environment and has excellent communication, technical and project management skills with an unwavering customer-first focus.

Software Engineer

• Manager, Engineering (Everbridge, Inc.; Vienna, VA): The Manager, Engineering is an integral part of the Everbridge senior development team supporting the SaaS-based communication platform. The position will be responsible for developing Java-based high-performance applications. The position demands proven expertise in architecting scalable, resilient distributed systems, coupled with exceptional problem-solving abilities and superior communication skills. The stack includes Java, Spring, MongoDB, Elasticsearch, Kafka, AWS cloud technologies, Kubernetes, Terraform, Consul. Specific responsibilities include: Driving the development, discussion, and implementation of the technical roadmap by facilitating stakeholder collaboration, proposing innovative solutions, and overseeing execution to align technology initiatives with business goals. Leading a team of 6 engineers. Engaging in all aspects of SDLC including requirements discussion, work estimation, design, implementation, testing, deployment and maintenance. Seeking out opportunities to improve areas of the code base to provide better resiliency, performance, maintainability, and flexibility. Taking full ownership of the systems, on-call and troubleshoot issues actively when they arise. Working collaboratively with the team leveraging agile methodology. Telecommuting permitted

Engineering Manager

• Sell growth business into a select account list by vertical market
• Sell the full suite of Everbridge solutions
• Develop relationships with multiple buyers within accounts to develop and close larger opportunities
• Prospect and identify new opportunities to build and maintain a healthy pipeline
• Implement consultative, solution selling methodology
• Develop and close sales exceeding $100,000 in annual value
• Work with Marketing and Business Development to execute campaigns to top buyers
• Exceed assigned sales objectives and quarterly bookings quotas
• Accurately manage and forecast business using SF.com

Strategic Account Executive

• Location: Remote US
• Sell the full suite of Everbridge critical communications products into accounts within the territory
• Full selling role including prospecting, qualifying, managing, and closing new sales
• Focus on developing domain knowledge of products and competitors
• Primarily selling via phone and web

Technical Support Engineer

Associate Account Manager

Clinical Governance Manager

Senior Account Executive – West (CA/AZ)

Business Development Representative

Senior Software Engineer

Principal Product Manager – Federal

Enterprise Account Executive

Senior Account Executive

Demand Generation Marketing Associate

Partner Marketing Associate

Senior Staff Software Engineer

Associate Solutions Consultant

Technical Support Engineer

Technical Support Engineer

Software Engineer II

Senior Sales Engineer – Federal

Senior Manager, DoD Information System Security

Technical Account Manager

Engineering Manager

Strategic Account Executive

Territory Manager