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Technical Account Manager
Ajax SystemsTechnical Account Manager promoting Ajax security systems products and connecting with key clients. Conducting training sessions, market research, and collaborating with sales team for technical support.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in alarm systems, video surveillance, and access control, with a strong ability to deliver technical training and presentations. Proven track record in market research, customer needs analysis, and building long-term relationships with key partners.
Highest-signal resume keywords
Alarm Systems ExpertiseVideo Surveillance DesignTechnical Training DeliveryNICET CertificationESA Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Roadmap PresentationTechnical Documentation PreparationMarket ResearchCompetitive Product AnalysisProduct TestingTechnical ConsultationCRM Portal ManagementCustomer Needs Analysis
Soft Skills
Excellent Communication SkillsInterpersonal SkillsSelf-MotivatedProactive ApproachOutgoing Personality
Certifications & Qualifications
NICET CertificationESA Certification
Industry Keywords
Alarm SystemsVideo SurveillanceAccess ControlFire SystemsTechnical SeminarsProduct SolutionsTraining and Support
About the role
Key responsibilities & impact- Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees.
- Present product roadmaps and new feature updates to Ajax Systems distributors and dealers.
- Proactively manage and schedule open classes, private classes and on-demand requests for training and support for Ajax products and technologies.
- Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients.
- Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.
- Build and maintain long-term relationships with key company partners.
- Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross-functional teams.
- Support the sales team by following up on leads through the company’s CRM portal.
- Analyze customer needs in partnership with the sales department to identify optimal product solutions.
- Actively participate in the beta testing of new products and services providing expert feedback to product management to refine solutions.
Requirements
What you’ll need- Minimum of 5 years’ professional experience in alarm systems, video surveillance, access control and fire systems.
- Proven hands-on experience in designing and installing video surveillance, fire alarm, or other security systems.
- Experience delivering offline and online technical training to technical audiences.
- Excellent presentation, communication, and interpersonal skills.
- Flexible and willing to travel for business trips, trade shows, and other professional events.
- Self-motivated and independent, with an outgoing personality and a proactive approach to work.
- NICET and ESA certifications
Benefits
Comp & perks- Competitive compensation that includes a base salary and performance-based bonuses
- Car allowance, petrol and all business costs covered by the company
- Health & Life insurance
- 401(k)
- Growth Opportunities
- Impactful work
- Innovative Environment