Technical Account Manager

TeamViewer

Technical Account Manager supporting enterprise customers using TeamViewer’s Digital Employee Experience solution. Acting as a strategic advisor to drive platform adoption and optimize solution performance.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Strategy and Solution Architecture, with a focus on scalable deployments and customer-specific environments. Proficient in driving adoption of advanced platform capabilities and optimizing performance through data-driven insights.

Highest-signal resume keywords

Technical Strategy LeadershipSolution Architecture DesignServiceNow Integration ExperienceCustomer-Facing Technical RoleLarge-Scale Environment Management

ATS Keywords

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Hard Skills

Solution ArchitectureAPI IntegrationPlatform OptimizationTechnical TroubleshootingData-Driven Business Reviews

Soft Skills

CoachingCustomer EngagementCollaboration

Tools & Technologies

ServiceNowIntuneSCCMEntra ADDEX Platform

Certifications & Qualifications

Microsoft CertificationVMware CertificationITIL CertificationTOGAF CertificationNexthink Certification

Industry Keywords

Enterprise AccountsSaaS DeploymentsOn-Premise DeploymentsEndpoint Health AnalyticsDigital Experience Scores

Tech Stack

Tools & technologies

ServiceNowVMware

About the role

Key responsibilities & impact

Lead Technical Strategy and Solution Architecture
Serve as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testing
Design and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD
Identify areas of further system integration (API etc.) and assist with configuration
Drive Adoption and Technical Enablement
Build, document and execute tailored technical onboarding and adoption plans
Enable customers on advanced DEX platform capabilities—such as automation, dashboarding, and endpoint health analytics—to drive deeper platform use
Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence
Proactively Optimize Performance & Troubleshoot
Monitor and report on Platform usage patterns and performance. Using telemetry and Platform data to identify areas inefficacy and risk, surfacing optimization opportunities
Provide Validation and Health Check reports for existing customer environments
Lead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams
Deliver technical value and report on measurable outcomes
Translate customer goals into measurable platform outcomes (e.g., reduced MTTR, improved digital experience scores etc.)
Lead and provide data-driven business reviews to showcase value realization and align on roadmap strategy.
Support Expansion and Growth Opportunities
Identify opportunities for feature expansion or additional module adoption through technical insight and usage analysis.
Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience).
5+ years in a customer-facing technical role (TAM, Solutions Engineer, Implementation Consultant) supporting enterprise on-premise and SaaS deployments.
Experience with ServiceNow, ServiceNow integrations and API integrations
Relevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plus.
Experience with large-scale environments (10,000+ endpoints) is highly desirable.

Benefits

Comp & perks

Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy