Technical Account Manager

Integrity

Technical Account Manager acting as liaison between clients and technology teams. Collaborating on technical deliverables and managing project timelines to enhance client satisfaction.

Posted 7/18/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical account management and project coordination, effectively translating technical requirements for non-technical stakeholders. Proficient in managing multiple projects while ensuring technical deliverables meet client expectations and timelines.

Highest-signal resume keywords

Technical Account ManagementClient OnboardingProject Tracking ToolsContact Center TechnologyStrong Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Project ManagementSolutions ConsultingImplementationData ReportingTechnical Requirements Documentation

Soft Skills

Client-Facing CommunicationPrioritizationProblem-Solving

Tools & Technologies

SmartsheetJiraAsanaCRMBI Tools

Industry Keywords

Contact Center TechnologyDialerCall RoutingIVRSLA Definitions

About the role

Key responsibilities & impact

Participate in client meetings and calls as the technical point of contact, translating technical constraints and capabilities into clear, non-technical language for client stakeholders
Own technical accuracy of client-facing deliverables (SOWs, integration specs, reporting requirements, SLA definitions)
Field and triage client technical questions, escalating appropriately and following up with resolution
Support client onboarding/implementation from a technical requirements standpoint
Manage internal project timelines related to client technical deliverables (system integrations, reporting builds, platform configuration changes, new program launches)
Coordinate across IT, Operations, and Solutions Architecture teams to keep technical workstreams on schedule
Maintain project trackers/status documentation and provide regular updates to Account Director and account team
Identify and flag timeline risks early; drive mitigation plans
Understand CXP's core contact center and data systems (dialer/CRM, telephony, BI/reporting tools) well enough to speak credibly to both internal teams and clients
Monitor that technical commitments (SLAs, data feeds, integration uptime, reporting cadence) are being met
Document technical requirements and changes in a way that's usable by both engineering/IT and non-technical account staff

Requirements

What you’ll need

3–5 years of experience in technical account management, implementation, solutions consulting, or technical project management
Demonstrated ability to manage multiple concurrent projects/timelines with competing priorities
Comfortable in client-facing settings; able to translate technical detail for non-technical audiences
Working knowledge of contact center technology (dialers, CRM, call routing, IVR) and/or data/BI reporting platforms
Experience with project tracking tools (Smartsheet, Jira, Asana, or similar)
Strong written communication.
Bachelor's degree or equivalent experience

Benefits

Comp & perks

Competitive compensation package
Health insurance
Flexible work arrangements
Professional development opportunities