Integrity

Call Center Representative

• Handle a high volume of inbound calls from brokers, providing timely, accurate support across a range of inquiries
• Assist with day-to-day requests such as application status, system navigation, and general troubleshooting
• Use multiple systems and tools to research issues, document interactions, and deliver effective resolutions
• Apply active listening and critical thinking to understand each situation and determine the best outcome
• Meet performance expectations around call quality, attendance, productivity, and schedule adherence
• Maintain consistent communication with your supervisor and team
• Participate in team meetings and ongoing training to stay current on processes and updates

Call Center Agent