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Integrity

Call Center Agent

Integrity

Remote Call Center Agent providing support to Elevance brokers by addressing inquiries and resolving issues through responsive interactions.

Posted 7/14/2026full-timeRemote • Utah • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in navigating multiple software systems to provide timely and accurate support to clients.

Highest-signal resume keywords
Customer Service ExperienceActive ListeningCritical ThinkingCommunication SkillsTech Knowledge

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Basic Computer SkillsSystem NavigationTroubleshootingDocumentationPerformance Metrics
Soft Skills
Service-First ApproachTeam CollaborationAdaptability
Tools & Technologies
Multiple Software Systems
Industry Keywords
Inbound CallsCall QualitySchedule AdherenceRemote Work Requirements

About the role

Key responsibilities & impact
  • Handle a high volume of inbound calls from brokers, providing timely, accurate support across a range of inquiries
  • Assist with day-to-day requests such as application status, system navigation, and general troubleshooting
  • Use multiple systems and tools to research issues, document interactions, and deliver effective resolutions
  • Apply active listening and critical thinking to understand each situation and determine the best outcome
  • Meet performance expectations around call quality, attendance, productivity, and schedule adherence
  • Maintain consistent communication with your supervisor and team
  • Participate in team meetings and ongoing training to stay current on processes and updates

Requirements

What you’ll need
  • Minimum 1 year of customer service experience
  • Comfortable working across multiple software systems
  • Strong communicator with a service-first approach
  • Able to work a schedule that includes at least one weekend day during AEP
  • Home office setup that meets remote work requirements
  • Willing to complete a background check
  • Basic computer skills and tech knowledge

Benefits

Comp & perks
  • Paid training
  • Remote/work-from-home