Technical Account Manager

GreenSlate

Technical Account Manager serving as the primary point of contact for VIP clients, supporting onboarding, training, and day-to-day needs in the entertainment industry.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and technical support, particularly in onboarding and training clients on software platforms. Proficient in digital payroll management solutions and knowledgeable in production accounting basics.

Highest-signal resume keywords

Customer Service ExperienceAdvanced Knowledge Of Digital Payroll Management SolutionsProficient Knowledge Of Union/Non-Union PayrollExcellent Listening And Communication SkillsBachelor’s Degree Or Equivalent Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Payroll ManagementProduction Accounting BasicsUAT TestingOnboarding TrainingPayroll Processing

Soft Skills

Detail-OrientedAbility To Work Under PressureEnthusiastic AttitudeProblem-Solving

Tools & Technologies

HubSpotHelp-Desk SoftwareSlack

Industry Keywords

Payroll ManagementClient OnboardingCustomer SupportGreenSlate Software

About the role

Key responsibilities & impact

Serve as the primary point of contact and technical resource for your assigned VIP clients
Support clients through onboarding, training, setup, QA, and day-to-day needs
Work across HubSpot, dedicated Slack channels, and direct client meetings to resolve issues
Document setups and coordinate with Product and Engineering on feature requests
Partner with Account Managers to ensure every client is set up for success from prep through wrap
Provide one-on-one onboarding training for new clients on all software features
Assist with UAT testing of new software releases as needed
Lead weekly payroll and crew member webinars
Utilize HubSpot help-desk software to log tickets and resolutions.

Requirements

What you’ll need

Bachelor’s degree or higher; or equivalent combination of education and experience
Customer service experience
Passion for technology, the environment, and going green
Ability to deal with high volumes and work under pressure
A desire to find the solution, not just finish the task
Enthusiastic attitude about providing superior customer service
Excitement to learn the ins and outs of GreenSlate software platforms
Knowledge of production accounting basics is a plus
Excellent listening and communication skills
Focused and detail-oriented
2–3 years of related experience preferred
Advanced knowledge of digital payroll management solutions
Previous payroll experience
Proficient knowledge of union/non-union payroll and grossing
Advanced knowledge of the complete flow of payroll from beginning to end.

Benefits

Comp & perks

Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
A Thriving, Collaborative Culture: Join a team that values open communication and creativity.