GreenSlate

Implementation Specialist

• Complete complex/studio software project setups and modifications as required by the client
• Answer incoming support calls and emails
• Utilize Asana checklists and follow protocols for each project setup
• Transfer/escalate issues to other team members as required
• Utilize Intercom ticketing system to manage client requests
• Submit software development requests and bugs to development on behalf of users
• Training and providing ongoing support to other Implementation Specialists to assist with setups
• Assist with planning and coordinating user communications as necessary
• Assisting Technical Account Management with clients to ensure their setups are enabled correctly
• Assist the Digital Project Manager with clients to maintain the company’s projects, such as audits and checklists

Implementation Specialist II