GreenSlate

Technical Account Manager

• Assist clients with quickly ramping up and getting the most value from our products
• Meet with new clients to determine setup needs and relay the specifications to Project Setup
• Perform QA on all completed setups for assigned clients before granting access
• Provide one onboarding training for new clients
• Work in the Technical Account Management Intercom pipeline supporting VIP clients via phone and email, with a sense of urgency and exemplary customer service
• Complete approval flow and access updates after initial setup as well as ensuring setup checklists are updated as needed
• Assist in dedicated VIP Slack Channels
• Partner with the Account Manager to meet with clients weekly or biweekly and ensure all aspects of setup, training, and support are completed in a timely manner from prep through wrap
• Assist the Account Manager with Monthly or Quarterly check-in decks
• Ensure all information regarding setups and ongoing issues for their dedicated accounts is documented so that others can reference as needed
• Be a champion for users and collaborate with Product, Engineering, and Design to introduce new features that solve their problems
• Spread GreenSlate's mission statement and encourage clients to improve their processes and save time by going digital for all payroll and accounting features
• Assist with QA testing of new software releases
• Transfer/escalate issues to other team members as required
• Utilize Intercom help-desk software and Jira to log tickets and resolutions
• Submit software development requests and bugs to development on behalf of users

Technical Account Manager II

Product Operations

• Assist in configuring and maintaining Jira workflows, custom fields, automation rules, and project structures
• Optimize product management tooling, including Jira, Confluence, and other collaboration platforms
• Create and maintain documentation for product processes, workflows, and best practices
• Support the Manager of Product Management in implementing and refining team processes
• Identify opportunities to streamline repetitive tasks and improve team efficiency
• Explore and experiment with AI tools to improve requirements generation, documentation, and workflow efficiency
• Assist with coordinating release activities, including scheduling, stakeholder communication, and release documentation
• Support beta rollout programs by managing participant lists, collecting feedback, and tracking issues
• Maintain release metrics to help the team identify opportunities for improvement
• Support cross-functional initiatives to improve product development efficiency
• Create dashboards and reports to provide visibility into product team performance and project status
• Work closely with Product Managers to understand their needs and pain points
• Collaborate with engineering teams to align on tooling and process requirements

Product Operations Associate

Engineering Manager

• Planning: Collaborating with the Product Manager to understand and translate the requirements into technical solutions. Helping the Product Manager identify elegant solutions that reduce the development time. Assisting with technical aspects of backlog refinement and estimation. Ensuring that testing strategies and test plans are defined. Collaborating with the Product Manager and Scrum team to understand requirements and define acceptance criteria.
• Execution: Overseeing test deliverables following standards as set by Engineering Enablement. Identifying and reporting bugs and working with the development team to resolve them. Overseeing the execution of tasks to guarantee that they are completed on time and that the productivity of their team members is maximized. Assigning sprint tickets to people. Escalating delays to the Product Manager and their Director of Engineering.
• Reporting: Monitoring, analyzing, and reporting on the team metrics. Assisting in the preparation of test execution reporting. Escalating quality concerns in a timely manner.
• Technical Quality: Guiding the team in technical decision-making and ensuring adherence to coding standards and best practices. Conducting code reviews and ensuring code quality. Proactively taking action wherever analysis of data shows areas of concern. Conducting regular reviews of the E2E R&D process and suggesting improvements. Proactively reducing escaped bugs. Reviewing production issues and analyzing trends. Providing thought leadership for driving the number of issues down.
• Leadership: Collaborating with other teams or departments to address technical dependencies and integration issues. Collaborating with Engineering Enablement on a frequent basis, providing input on initiatives that Engineering Enablement is working on, and helping with the roll-out of improvements. Mentoring and coaching team members. Advocating for technical excellence, high degree of quality, performance and user experience. Engineering Managers are directly responsible for these aspects when changes are in execution. Overseeing in-sprint implementation of automated tests. Bringing up proposals to the Product Manager to improve these aspects in existing functionality or processes.
• People Management: Identifying gaps Conducting 1:1s Managing staffing needs Professional development Performance management Creating business cases for new hires PTO/leave management Participating in the interviewing and hiring process Team goal setting and tracking

Senior Engineering Manager

Full-stack Engineer

• Develop the entertainment industry's most advanced production finance application
• Work closely with the product design team to move from concept to execution
• Participate in daily stand-ups, pair programming, and collaboration
• Contribute to a code analysis tool to monitor technical debt

Software Engineer

Product Manager

• Own the product roadmap for Platform Infrastructure, including authentication, authorization, security, infrastructure utilities, and native applications (Median, Electron)
• Develop technical requirements by collaborating with engineering leadership, architects, developers, and security stakeholders
• Become the subject matter expert for platform infrastructure, acting as the primary resource for developers and QA engineers on technical architecture, security patterns, and infrastructure decisions
• Create technical specifications, documentation, and feature requirements for infrastructure projects, including SignalR, Hangfire, caching systems, and background jobs
• Schedule and lead technical kick-off meetings for infrastructure projects
• Act as Product Owner in SCRUM ceremonies for your development team
• Review project plans with developers for owned features and manage projects to ensure they are developed, tested, and deployed on time
• Act as a technical liaison between Product Management and Engineering, translating complex technical initiatives into business value and vice versa
• Collaborate with other Product Managers to provide infrastructure and security support for their feature development needs
• Own features even after they are released, overseeing maintenance and prioritizing technical debt, security enhancements, and performance improvements
• Perform QA activities for Platform Infrastructure releases, including test planning, test execution, and defect tracking
• Develop and execute testing strategies for complex technical systems, including security, authentication, and infrastructure changes
• Define comprehensive acceptance criteria that account for security, performance, scalability, and reliability requirements
• Lead sign-off processes for technical releases, ensuring all stakeholders understand risks and validations
• Ensure thorough test coverage for high-risk infrastructure changes that impact the entire platform
• Partner with security leadership to prioritize and implement security enhancements and compliance requirements
• Collaborate with DevOps and Engineering Enablement on CI/CD improvements, developer tooling, and infrastructure optimization
• Work with other Product Managers to unblock technical dependencies and provide platform capabilities that enable their feature development
• Coordinate with external vendors (Median, Okta, AWS) on platform integrations and technical requirements.

Payroll

• Manage the full lifecycle of 1099 filings and tax documentation for entertainment productions—from maintaining filing records and completing monthly, quarterly, and year-end reconciliations to preparing corrected documents and partnering with leadership on amendments.
• Work alongside experienced entertainment payroll professionals while making a meaningful impact for our production clients.
• Complete monthly, quarterly, and year-end reconciliations for all 1099 filings for all necessary accounts.
• Work with the VP and Sr. Operations Manager for accounts that need to be amended.
• Assist clients when they request copies of filings.
• Maintain, complete and distribute corrected tax documents as needed.
• Participate in quarter/year-end reconciliations.
• Provide support and/or back up as necessary for other team members.
• Create, review, and update procedures for all assigned tasks.
• Assist with various miscellaneous projects as needed.

Senior Payroll Tax Coordinator

Frontend Engineer

• Own and maintain all presentation HTML, ensuring semantic structure and accessibility
• Develop and maintain comprehensive CSS architectures for cross-browser compatibility
• Create presentation JavaScript for UI interactions, animations, and advanced responsive behaviors
• Implement complex visual layouts and interface patterns specific to enterprise software
• Ensure pixel-perfect implementation of designs across all supported browsers and devices
• Design and implement scalable CSS methodologies for our large-scale platform
• Create and maintain feature-agnostic CSS systems that provide consistent styling app-wide
• Develop advanced responsive design solutions that adapt to various screen sizes and orientations
• Establish CSS coding standards, naming conventions, and organizational patterns
• Optimize CSS performance and maintainability across the entire platform
• Build and steward a comprehensive library of presentation components
• Create reusable HTML/CSS patterns that maintain consistency across all platform features
• Develop standardized styling approaches for common UI elements (forms, tables, modals, etc.)
• Ensure all presentation components are framework-agnostic and can work with various SPA implementations
• Document and maintain style guides for consistent implementation
• Implement sophisticated CSS-driven interactions and micro-animations
• Create custom responsive behaviors using advanced CSS techniques and presentation JavaScript
• Develop cross-browser solutions for complex layout challenges
• Build presentation layer integrations with UI control libraries like Kendo UI
• Optimize rendering performance and visual consistency
• Contribute to UX ideation and design strategy
• Bridge design vision with technical implementation

Lead UI Developer

Human Resources

• Organize and manage the Labor Relations' documents
• Responsible for ongoing projects and timely projects, specializing in systems or agreements
• Assist in the creation and maintenance of union contracts in our payroll system
• Provide back-up support to Labor Relations Coordinators by handling time-sensitive correspondence to clients and internal stakeholders
• Provide coverage and support for the Labor Relations Manager
• Monitor and ticket using HubSpot as coverage
• Pull contracts and begin preliminary research for Labor Relations inquiries and tickets
• Manage the Labor Relations Contract Clarification and Union Contract Databases
• Work closely with the Hours-To-Gross team for position and rate set-ups
• Serve as the main Quality Assurance of proprietary software as it pertains to Labor Relations and union agreements
• Assist with other administrative duties associated with Labor Relations deliverables, such as data investigation and reconciliations

Labor Relations Specialist

• Work directly with clients to manage payroll processing with a high level of service
• Manage and support assigned non-union and some union payroll clients
• Assist and support Paymasters and the internal team with payroll processing, including data entry
• Review and calculate client timecards, ensuring all federal, state, and union laws and regulations are adhered to, and follow up with clients to advise on discrepancies when necessary
• Data entry of start documents and timecards, including verifying electronic onboarding data for payroll and ensuring accuracy within tight deadlines
• Compile and review payroll reports and invoices for client’s review and approval
• Manage and assist with payroll releases, including but not limited to; check printing distribution, accounting import verification and releases, addressing digital notifications, and creation and maintenance of assigned client protocols
• Perform administrative duties related to the processing of payroll, including verifying employment history, reporting, unemployment processing, filing, and scanning

Payroll Coordinator

Bookkeeper

• Work directly with clients to manage payroll processing with a high-level of service
• Manage and support assigned non-union and some union payroll clients
• Assist and support Paymasters and internal team with payroll processing, including data entry
• Review and calculate client timecards ensuring all federal, state, and union laws and regulations are adhered to and follow up with clients to advise on discrepancies
• Data entry of start documents and timecards, including verifying electronic onboarding data for payroll and ensuring accuracy within tight deadlines
• Compile and review payroll reports and invoices for client’s review and approval
• Manage and assist with payroll releases, including check printing distribution, accounting import verification and releases, addressing digital notifications, and creation and maintenance of assigned client protocols
• Perform administrative duties related to the processing of payroll, including verifying employment history, reporting, unemployment processing, filing and scanning

Implementation Specialist

• Analyze client questions and concerns, escalating problems to appropriate teams/departments and handling problems to the satisfaction of the client
• Provide client support services by answering calls and emails in a timely and accurate manner
• Support the team with the collection of the required client information needed for each project set-up
• Coordinate the delivery of check printing supplies to production
• Input new projects in the payroll system and handle work location requests
• Complete basic/default software project setups and modifications as required by the client
• Maintain Payroll Forms document repository and update payroll forms as required
• Utilize project management tool, Asana, to track the client’s journey
• Transfer/escalate issues to other team members as required
• Assist with answering basic software questions to assist users with navigating the software

Marketing

• As a Marketing Assistant, you will support marketing campaigns and events focused on B2B technology and services in the entertainment production industry.\n• You’ll ensure projects stay on track and meet deadlines by applying strong attention to detail and organizational skills.\n• Your responsibilities will include building emails and workflows in HubSpot, leveraging AI tools, managing lists and reports, and coordinating event logistics.\n• You will also write and respond to external emails, create marketing content such as blog posts and social media updates, and conduct research on industry trends.\n• Additionally, you will analyze campaign performance and help maintain databases, project templates, and timelines.\n• You will work daily in HubSpot, Asana, and Google Workspace.\n• Success in this role requires clear communication, reliable follow-up, and effective collaboration within a creative, supportive team.