Implementation Specialist

GreenSlate

Implementation Specialist II managing software configurations for entertainment productions. High-volume project setups requiring technical expertise in complex systems.

Posted 7/3/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $72,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Execute a high volume of complex, multi-layered software project setups and configurations based on each production’s unique requirements
Manage inbound setup requests and written support tickets, prioritizing accuracy and throughput across concurrent projects
Utilize Asana checklists and follow protocols for each project setup
Transfer/escalate issues to other team members as required
Utilize the Intercom ticketing system to track, organize, and complete setup requests efficiently
Submit software development requests and bugs to development on behalf of users
Training and providing ongoing support to new Implementation Specialists to assist with setups
Assist with planning and coordinating user communications as necessary
Occasionally support Technical Account Management by providing technical input on setup accuracy; primary client-facing communication is handled by account managers
Partner with the Digital Project Manager on internal audits and project checklists to maintain setup quality and consistency across the platform

Requirements

What you’ll need

Bachelor's degree
Experience with complex, configurable software platforms (e.g., ERP, payroll, accounting, project management, or production systems): 2+ years
Software implementation/Project Onboarding: 1+ years
The ability to deal with high volumes and work under pressure
The ability to hold oneself accountable for completing one's own tasks correctly
Self-monitoring, self-aware, and self-correcting
A desire to find the solution, not just finish the task
A systematic, process-oriented approach to work, you take pride in getting configurations exactly right, every time
Genuine interest in becoming a deep technical expert in GreenSlate’s platform, you want to know every setting, option, and configuration available
Demonstrated experience navigating and configuring complex, multi-layered software systems, the more customizable the platform, the better
Knowledge of production workflows and accounting basics is a plus!
Strong written communication skills, you can translate technical setup details clearly and concisely in written form
Extremely focused and detail-oriented

Benefits

Comp & perks

Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Complex Software PlatformsERP SystemsPayroll SystemsAccounting SystemsProject Management SystemsProduction SystemsSoftware Development RequestsTechnical SupportSetup AccuracyUser Communication

Soft Skills

Self-MonitoringSelf-AwareProblem-SolvingAccountabilityFocus

Certifications

Bachelor's Degree