Sales Operations Manager

• Extract, clean, validate, and maintain sales data from CRM systems, including Microsoft Dynamics, to ensure data accuracy and consistency.
• Build, maintain, and enhance reports and dashboards to monitor pipeline health, revenue performance, quota attainment, sales productivity, and forecast accuracy.
• Analyze key sales performance metrics, including conversion rates, deal size, sales cycle length, and pipeline coverage, providing actionable insights to support sales leadership decision-making.
• Support sales forecasting activities by updating reporting, models, and analyses using current sales activity, pipeline trends, and market insights.
• Identify data quality issues, reporting inconsistencies, and workflow inefficiencies; recommend and support process improvements to streamline reporting, automation, and operational processes.
• Collaborate with sales, operations, and leadership teams to understand reporting requirements and business objectives.
• Develop and maintain documentation for reporting processes, metric definitions, and data governance standards.
• Provide ad hoc analysis and operational support for sales enablement, planning, and performance management initiatives.

Sales Operations Analyst

• Lead programs and initiatives that improve sales performance and engagement
• Build and scale training, certification, and enablement programs that drive adoption and skill development
• Oversee content and communications strategies that support effective execution
• Establish processes and practices that increase accountability and execution quality
• Lead, coach, and develop a high-performing team

Head of Sales Enablement

• Support the day-to-day operational needs of the sales organization
• Help reduce administrative burden on sales managers and sales leadership
• Coordinate timelines, deliverables, and follow-up across multiple projects and initiatives
• Maintain organization of sales materials, files, trackers, and shared resources
• Assist in building and updating presentations, meeting materials, and sales support documents
• Support communication and coordination across field sales, brokers, distributors, and internal teams
• Own retailer, distributor, and syndicated data portal maintenance and updates
• Manage item setup forms, onboarding documentation, promotional forms, and related customer paperwork
• Ensure information within portals and systems is accurate, current, and submitted on time
• Maintain organization and consistency across retailer and distributor documentation
• Support ongoing management of shared systems, files, and internal resources
• Maintain recurring trackers, reporting files, and sales support tools
• Assist with gathering and organizing information for business reviews and internal meetings
• Help ensure reporting and sales materials are accurate, organized, and up to date
• Support light project management and coordination across commercialization and sales initiatives
• Assist with trade show preparation, logistics, and sales meeting coordination

Sales Operations Coordinator

• Orchestrate the design and implementation of all aspects of the Go-To-Market plan under the annual sales strategy planning cycle
• This includes account segmentation, resource allocation, territory assignment, compensation, quota setting, etc.
• Define key performance metrics and targets, build reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to sales leadership
• Perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, sales participation, propensity to buy, white space, etc.)
• Drive forecast management excellence to ensure sustained, predictable growth across all business units, coordinate weekly forecast calls to track status of sales pursuits
• Create executive-level presentations for both local and global leadership reviews; organize quarterly business reviews
• Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes

Sales Strategy Manager

• Lead, coach, and develop a team of Sales Enablement Managers supporting frontline sales teams
• Establish clear priorities, operating rhythms, and performance expectations across the SEM organization
• Build a high-performing enablement culture focused on execution, accountability, continuous improvement, and field partnership
• Own the operating framework for top-of-funnel execution, including outbound workflows, engagement strategy, and qualification standards
• Drive measurable improvement in engagement-to-qualified pipeline and qualified-to-sales-accepted conversion rates
• Improve early-stage pipeline velocity and opportunity quality across the sales organization
• Partner with Sales Leadership to enforce consistent pipeline inspection, qualification rigor, and handoff quality
• Standardize how pipeline is created, qualified, and progressed to ensure consistency and predictability of outcomes
• Drive measurable improvement in pipeline generation quality, opportunity progression, and seller effectiveness across the sales organization
• Identify operational friction points and simplify workflows, tools, and processes to improve seller productivity and execution speed
• Partner with sales leadership to drive consistency in discovery, qualification, opportunity management, and customer engagement
• Own and drive execution of scalable sales methodologies and frontline commercial disciplines (e.g., MEDDIC, stage criteria, cadence execution)
• Translate organizational priorities into actionable execution frameworks, workflows, and manager cadences
• Partner cross-functionally with Revenue Operations, Marketing, Product, and Sales Leadership to drive alignment and execution consistency
• Leverage KPI trends, conversion metrics, seller feedback, and pipeline insights to identify execution gaps and improvement opportunities
• Drive adoption and enforcement of standardized selling practices and operational standards
• Improve frontline manager coaching effectiveness, inspection quality, and performance management consistency
• Define and implement leading indicators tied to pipeline creation, conversion, and revenue outcomes
• Reinforce accountability systems that improve execution quality, pipeline discipline, and performance consistency without unnecessary complexity
• Support the integration of AI-enabled workflows, sales technologies, and customer intelligence capabilities into daily seller execution
• Scale modern enablement practices that improve productivity, personalization, and customer engagement quality
• Continuously evaluate opportunities to improve seller efficiency and execution consistency through process and technology improvements

Sales Enablement Manager

• Support enterprise Sales Education efforts for program coordination, governance, and continuous improvement
• Coordinate and execute firmwide Sales Education programs such as onboarding and training initiatives
• Assist in resource development and maintenance including playbooks and curricula
• Ensure compliance with established Sales Education standards
• Support seller onboarding and continuous learning initiatives

Enterprise GET Sales Enablement Associate

• Ensure exceptional customer experiences, fostering satisfaction and loyalty.
• Serve as a bridge between customers and internal departments, ensuring seamless communication in regards to orders.
• Engage as a point of contact for lower-tier customers for order renewals and order processing needs.
• Provide lower-tier customers with creative solutions utilizing our eCommerce store.
• Input, verify, and transfer customer and account information between the Trello system and Microsoft 365 Dynamics CRM.
• Interact professionally with customers through written and verbal channels, delivering messaging concisely and professionally.
• Proactively address customer issues and provide troubleshooting assistance.
• Work closely with our Ecommerce & Sales Support Specialist to monitor additions and subtractions of skus on ecommerce.
• Serve as the primary administrator for the eCommerce platform database, ensuring data accuracy and completeness across all product listings.
• Enter new SKUs into the eCommerce platform and internal systems, ensuring all product attributes, descriptions, pricing, and imagery are accurate and complete.
• Conduct regular audits of the eCommerce platform and internal product database to identify and resolve discrepancies, outdated listings, or missing information.

• Own the day-to-day sales operations support model for Strategic Accounts
• Identify and remove bottlenecks that slow speed to quote, opportunity progression, or forecast visibility within the Strategic Accounts team
• Build and maintain intake and support processes for deal support requests, custom opportunities, and quoting-related needs
• Train new hires on systems, processes, and operating standards to accelerate ramp-up and drive consistent adoption
• Analyze Strategic Accounts seller performance, conversion rates, deal cycle times, pipeline coverage, and seller-level productivity
• Conduct whitespace and penetration analysis across existing and target accounts to identify opportunities to expand into additional Halo solutions and service lines
• Partner with Strategic Accounts leadership to run a disciplined weekly pipeline review process
• Build and manage dashboards that provide leadership with real-time visibility into pipeline health, funnel movement, win/loss trends, forecast risk, and performance against revenue targets
• Implement and continuously improve core sales processes for Strategic Accounts

Sales Operations Manager – Strategic Accounts

• Act as a trusted enablement and coordination partner to Sales
• Enable sales teams to understand pricing structures, financial impacts, and deal trade-offs
• Translate complex pricing, financial, and operational analyses into clear, actionable insights
• Support pricing strategy execution and contract development
• Own and maintain accurate sales pipelines for commercial and government segments
• Monitor pipeline health, deal progression, and forecast accuracy
• Analyze deal economics, margin impact, and pricing scenarios
• Design and continuously improve scalable sales enablement and deal support processes
• Develop and maintain analytical models, dashboards, and reports

• Support core sales platforms such as Salesforce, Gong, Salesloft, and internal tools to maintain system health, user support, and reliable day-to-day operations.
• Manage key workflows including user provisioning, permissions, territory support, troubleshooting, and basic system governance.
• Lead and support cross-functional initiatives that improve seller workflows, tooling adoption, process efficiency, and operational scale.
• Gather business requirements, map processes, identify gaps, and translate needs into scalable system and workflow improvements.
• Coordinate project timelines, dependencies, stakeholder communication, testing, release readiness, and rollout execution for tooling and process changes.
• Monitor data flows and system behavior to identify issues that affect activity capture, reporting accuracy, KPI integrity, and frontline execution.
• Define and track success metrics tied to adoption, productivity, operational health, and reporting accuracy, and use insights to recommend improvements.
• Build and maintain documentation for system configurations, processes, playbooks, support models, and operating standards.

Sales Systems Manager, Rentals

• Own end-to-end management of the sales forecasting process including data analysis and recommendations to sales leadership
• Build and maintain dashboards and reports in Salesforce and other Business Intelligence (BI) tools
• Analyze sales performance metrics, pipeline health and forecast accuracy
• Integrates operational insights from multiple domains to advise leadership
• Support Annual Planning including territory design and quota setting for a Division of the Splunk Americas sales organization
• Establish strong operating cadence to drive consistency and predictability throughout the sales organization
• Streamline the end-to-end sales process to eliminate bottlenecks and increase productivity using AI, automation, Salesforce and reporting systems
• act as a trusted advisor to sales leaders on GTM Strategy and decisions including sales coverage, capacity, plays and tactics across all teams in Splunk
• Work closely with sales, marketing, finance, and customer success teams to ensure alignment on strategy, messaging and go-to-market initiatives

Sales Operations Manager – Splunk

• Track, analyze, and interpret key sales metrics such as conversion rates, revenue, pipeline health, close rates, and attachment rates
• Identify trends, performance gaps, and opportunities for improvement
• Build, maintain, and enhance dashboards and performance reporting
• Deliver clear, actionable insights to sales leadership to drive informed decisions
• Partner with leadership to execute sales strategies and performance initiatives
• Support the rollout of campaigns, promotions, and product launches
• Evaluate and improve sales processes and workflows to increase efficiency
• Ensure incentives align with business priorities such as revenue growth

Sales Performance Manager

• Design and own a structured 30/60/90 onboarding program for new sales reps and account managers
• Build clear milestones, certifications, and ramp tracking that give managers visibility into new hire progress
• Establish a consistent framework for how RevTrak runs discovery, demos, and qualification across the team
• Build playbooks for key selling scenarios: competitive objections, multi-stakeholder deals, and district finance buyer conversations
• Partner with sales leadership to ensure methodology is coached and reinforced, not just documented
• Build the scaffolding that makes managers better coaches — call scorecards, structured 1:1 frameworks, and call review cadences
• Develop onboarding, expansion, and renewal playbooks for our five account managers
• Ensure CS has the skills and materials to drive retention conversations and identify expansion opportunities early
• Act as the traffic controller for existing sales and marketing content — ensuring reps can find and use what already exists, and partnering with Product Marketing to develop net-new materials where gaps exist
• Build a reliable field feedback loop that surfaces what’s working and what’s breaking back to Product Marketing and product

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