Principal Sales Operations Manager

Niche

Principal Sales Operations Manager at Niche overseeing the day-to-day operations of revenue teams. Driving best practices and managing Salesforce processes for sales and customer success.

Posted 7/14/2026full-timeRemote • Arizona, Colorado, Connecticut, Florida, Illinois, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, West Virginia • 🇺🇸 United StatesLead💰 $130,000 - $167,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Revenue Operations and Sales Operations within a B2B SaaS environment, with a strong focus on Salesforce data management, operational support, and effective communication with sales teams. Proficient in managing compensation mechanics and operational workflows to enhance efficiency and compliance.

Highest-signal resume keywords

Revenue Operations ExperienceSalesforce Data ManagementVariable Compensation UnderstandingOperational Reporting SkillsInterpersonal Credibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue OperationsSales OperationsData ManagementOperational AnalysisCompensation MechanicsProcess AdministrationDetail-OrientedSelf-OrganizedPost-Sale Operations SupportOperational Workflow Coordination

Soft Skills

ProfessionalismPatienceTrust BuildingCommunication

Tools & Technologies

SalesforceExcelGoogle SheetsSPIFFZendeskRocketlane

Industry Keywords

B2B SaaSCustomer Success OperationsGTM OperationsSales EnablementOperational Best Practices

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Drive adoption and enforcement of sales processes and best practices across the revenue org — communicating changes clearly, following up on compliance, and escalating where needed
Own the operational rhythm of pipeline review calls: ensuring SFDC data is accurate and meaningful before every call, tracking follow-through on action items, and surfacing hygiene issues proactively
Serve as the first point of contact for reps and managers with process questions — territory administration, account routing, handoff procedures, and general ops support
Manage SFDC support cases and minor data cleanup in partnership with the GTM Engineering team; own the business-side of data governance
Coordinate ops onboarding for new revenue hires: tools access, process orientation, and playbook walkthrough.
Partner with Sales Enablement on training content from an operational perspective — ensuring what gets taught reflects how the systems and processes actually work
Serve as a point of contact for rep compensation questions: explain plan mechanics, translate variable pay into rep-level understanding, and de-escalate concerns with professionalism and patience
Build and maintain rep-facing comp resources: FAQs, worked examples, and plain-language plan summaries that reduce inbound questions over time
Own operational support for the post-sale renewal motion: renewal workflow coordination, CS/AM process documentation, and operational tracking of renewal and churn metrics
Partner with Customer Success and Account Management leadership on day-to-day operational needs — acting as the RevOps point of contact for post-sale process questions
Produce ad hoc and recurring operational reports for revenue leadership across both sales and post-sale motions

Requirements

What you’ll need

5–7 years in Revenue Operations, Sales Operations, Customer Success Operations, or a related GTM operations role in a B2B SaaS environment
Demonstrated ability to manage across multiple operational domains without losing quality or responsiveness in either
Strong working knowledge of Salesforce — comfortable with data management, reporting, and process administration (not engineering-level development)
Experience with variable compensation mechanics — you don't need to design plans, but you need to understand them deeply enough to explain them to anyone
High interpersonal credibility with sales reps — you know how to hold the line on process while keeping trust intact
Detail-oriented and self-organized; you don't need reminders to follow through
Comfortable with Excel/Google Sheets for comp reporting and operational analysis
Experience supporting post-sale or CS ops workflows is a plus
Experience with sales compensation, support, and customer onboarding platforms — specifically SPIFF, Zendesk, and Rocketlane — is required

Benefits

Comp & perks

Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage
Flexible Paid Time Off Policy
Stipend that allows you to build your work from home office in a style and function that suits your personal preferences
Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents
Meaningful 401(k) with employer match
Your ideas and work will make an immediate impact on our company and millions of users
You will join a team that cares about you, our mission, our work - and celebrates our wins together!