Niche

Sales Operations Manager

• Drive adoption and enforcement of sales processes and best practices across the revenue org — communicating changes clearly, following up on compliance, and escalating where needed
• Own the operational rhythm of pipeline review calls: ensuring SFDC data is accurate and meaningful before every call, tracking follow-through on action items, and surfacing hygiene issues proactively
• Serve as the first point of contact for reps and managers with process questions — territory administration, account routing, handoff procedures, and general ops support
• Manage SFDC support cases and minor data cleanup in partnership with the GTM Engineering team; own the business-side of data governance
• Coordinate ops onboarding for new revenue hires: tools access, process orientation, and playbook walkthrough.
• Partner with Sales Enablement on training content from an operational perspective — ensuring what gets taught reflects how the systems and processes actually work
• Serve as a point of contact for rep compensation questions: explain plan mechanics, translate variable pay into rep-level understanding, and de-escalate concerns with professionalism and patience
• Build and maintain rep-facing comp resources: FAQs, worked examples, and plain-language plan summaries that reduce inbound questions over time
• Own operational support for the post-sale renewal motion: renewal workflow coordination, CS/AM process documentation, and operational tracking of renewal and churn metrics
• Partner with Customer Success and Account Management leadership on day-to-day operational needs — acting as the RevOps point of contact for post-sale process questions
• Produce ad hoc and recurring operational reports for revenue leadership across both sales and post-sale motions

Principal Sales Operations Manager

Mechanical Engineer

• Design, refine and ship reusable and accessible components, tokens, and interaction patterns that enable teams to build consistent, high-quality experiences across web and mobile
• Contribute code to production and support Product Designers contributing code to production using agentic coding tools (Claude Code, custom internal tools)
• Establish LLM guidelines that align with the design system, enabling engineers and designers to quickly generate and implement designs and prototypes aligned with the design system
• Create internal guides and configure/create internal tooling to help Product Designers of varying technical levels adopt generative AI tooling in our daily workflows, making it possible for us to more directly improve and evolve the user-facing experience
• Define and maintain Niche’s visual language, guideline documentation and component libraries, including typography, color, iconography, and UI patterns, for both people and AI agents (think Stitch’s Design.md)
• Improve the contribution model so teams can effectively propose, build, and scale new components from real product use cases
• Track the latest tools and resources, stay aware of what's available and recommending tools to adopt while being mindful of hype cycles
• Clearly and honestly call out risks with reliance on AI tooling, strike a balance between short-term wins and long-term investments, and help advise on what people do best vs where agents can help.

Staff Design Systems Engineer

Data Engineer

• Build and support data pipelines that can handle the volume and complexity of data while ensuring scale, data accuracy, availability, observability, security, and optimum performance
• Developing and maintaining data warehouse tables, views, and models, for consumption by analysts and downstream applications
• Own and lead workstreams while driving results through self or your team
• Participate in periodic data engineering activities, e.g. monthly insights reporting, profile data updates, etc
• Troubleshoot production issues, and participating in on-call activities
• Identify several areas for improving data engineering processes, and share with the team
• Contribute consistently towards building our data platform, which includes data pipelines, and data warehouse layers
• Independently own and lead workstreams whether it is periodic data engineering activities, or work items in support of our roadmap
• Deepen your understanding, and build subject matter expertise of our data & ecosystem
• Your contributions have led to us making significant progress in implementing the data platform strategy, and key data initiatives to support the company's growth
• You’ve established yourself as a key team member with subject matter expertise within data engineering

Senior Data Engineer

Account Manager

• Manage a full account portfolio and relationships with customers to increase revenue, drive long-term adoption and foster client health
• Cultivate a trusted advisor relationship with stakeholders and executive sponsors
• Collaborate with Customer Success Managers and Sales Engineers to ensure the team has everything they need to implement successfully and identify opportunities to cross-sell
• Prospect for new expansion opportunities within entire book of business (on cycle/off-cycle)
• Manage Client Relationships for clients up for renewal in the current year
• Negotiate Contracts, drive commercial process through acquiring signatures
• Present product demonstrations
• Support customers and solve problems for specific and individualized use cases
• Strong understanding of the platform and product suite
• Serve as the voice of the customer to drive improvement and provide a customer feedback loop to product and data teams
• Meet personal quarterly and annual dollar retention and expansion goals

Principal Sales Operations Manager

Staff Design Systems Engineer

Senior Data Engineer

Account Manager, K12