Niche

Manager

• Lead, mentor, and grow a team of three analysts, building a culture of accountability, continuous learning, and analytical excellence
• Partner with functional leaders to roadmap analytical needs
• Set analytical strategy and own cross-functional prioritization across operational domains
• Partner with the VP of Analytics to develop and execute the operational analytics roadmap in alignment with business priorities
• Serve as a player-coach: establish frameworks and standards while contributing hands-on analytical work when it matters
• Champion the adoption of AI and emerging analytics tools including coding assistants and LLM-based workflows to accelerate the team's analytical output and continuously raise the bar on what the function can deliver
• Lead the end-to-end delivery of partner-facing reporting, performance dashboards, and external-facing analytics that support renewal, retention, and new business conversation
• Own delivery monitoring and cross-functional work with implementation and fulfillment teams to keep operational analytics accurate and actionable
• Define and evolve customer health scoring frameworks, engagement-to-renewal models, and account insights tools that give client-facing leadership defensible, data-backed signals on account health and churn risk
• Track onboarding health, time-to-value benchmarks, and product adoption metrics to drive partner success across product lines
• Serve as the bridge between business stakeholders and Data Engineering, defining measurement requirements, diagnosing data problems, and ensuring a reliable, self-service metrics layer across the organization
• Play a lead role in the design and adoption of a company-wide self-serve metrics layer, partnering closely with Data Engineering to ensure business logic is well-defined, governed, and accessible across the organization
• Regularly report operational analytics performance to senior leadership with clear insights and recommendations, and continuously refine measurement frameworks across the teams you support

Manager, Operational Analytics

Account Manager

• Lead a pod of enterprise Account Managers responsible for renewal and expansion revenue
• Drive day-to-day execution across the team and ensure strong pipeline discipline
• Support deal strategy, provide sales coaching, and participate in key customer conversations

Manager, Account Management

Marketing

• Develop and execute a revenue marketing strategy aligned with Niche’s overall business goals, focusing on demand generation, pipeline growth, customer retention and expansion
• Define and implement best practices for lead generation, nurturing and conversion to optimize the marketing-to-sales funnel
• Lead the adoption and execution of account-based marketing (ABM) strategies to engage and convert key accounts
• Manage and mentor a team including a Campaign Manager, Sr ABM Manager and Events Manager
• Oversee multi-channel marketing campaigns to generate high-quality leads and foster client partnership, including email marketing, paid media, events, content marketing, and social media
• Monitor and analyze key performance metrics, including lead volume, pipeline volume, conversion rates, and ROI, to measure the effectiveness of campaigns.

Director, Revenue Marketing

Product Marketing

• Learn about Niche by meeting with various team members to learn more about our company through our Onboarding meetings
• Meet the Marketing team to get a clear understanding of our products, target audiences, and value proposition
• Meet with the Product, Business Operations and Revenue Operations teams to get a clear understanding of the wealth of data available to you
• Build your knowledge of Niche’s Salesforce instance, as well as the data, reports, and resources that inform the marketing
• Start building relationships and trust with key stakeholders on the Marketing, Product, Sales, Business Operations and Revenue Operations teams
• Begin to develop a deep understanding of Niche’s various buying audiences by conducting research and gather insights about target personas, buyer needs, and the purchasing-decision process for the organization’s products
• Partner closely with product team to gain a deep understanding of product vision and upcoming functionality
• Develop a deep understanding of the market, our competitors, and our differentiators
• Collaborate closely with the sales and brand strategy teams to ensure product narratives are resonating in the market, and create feedback loops to refine the narratives and positioning
• Proactively review, identify, and flag trends and takeaways seen within our data, partner data, and industry data
• Conduct win/loss interviews and ongoing analysis to determine customer product adoption
• Develop new, compelling narratives for key data insights including Niche's Monthly Insights Report, Enrollment Funnel Analysis, and Niche Audience Insights Report
• Provide key insights to the team to inform our roadmap, identify industry trends and pursue strategic partnerships that enhance our market positioning and expand our reach
• Become an expert in Niche data and a champion of its use throughout the organization — internally and externally
• Become a key stakeholder in the growth of the Niche brand

Product Marketing Manager

DevOps Engineer

• Own and architect cloud infrastructure across AWS and GCP, including EC2, EKS/Kubernetes, RDS, ElastiCache, S3, and networking components (VPCs, load balancers, DNS), driving improvements that increase reliability and reduce operational burden
• Lead the design and implementation of secrets management strategies using Hashicorp Vault and other tools, establishing organizational standards for secure configuration management
• Architect and evolve infrastructure-as-code practices using Terraform, driving adoption of patterns that improve consistency and reduce deployment risk
• Design and optimize deployment pipelines and CI/CD systems, troubleshoot complex deployment failures with Git and FluxCD, and establish best practices for safe, reliable releases
• Support database operations including migrations and performance tuning
• Own Kafka clusters and message queue systems, including architecture decisions, capacity planning, and troubleshooting complex processing issues
• Participate in 24/7 oncall rotations, responding to alerts, triaging incidents, and coordinating with development teams to resolve production issues
• Design and implement monitoring, alerting, and observability strategies using Prometheus, Grafana, Sumo Logic, and related tools, establishing organizational standards that catch issues before customers notice them
• Define and own Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for critical services, balancing business needs with engineering resources
• Lead blameless post-mortems, write comprehensive incident analyses that teach others, and drive systemic improvements that prevent entire classes of incidents
• Champion access controls, IAM policies, and security configurations across cloud environments, ensuring infrastructure meets compliance and security requirements
• Identify and eliminate systemic sources of operational toil by designing automation, building self-service tooling, and improving developer workflows that scale the team's impact
• Lead AI-assisted automation initiatives to streamline SRE processes, implementing solutions that reduce toil and improve incident response
• Partner with product development teams as the reliability subject matter expert, providing architecture guidance, production readiness reviews, and proactive capacity planning
• Mentor and coach SRE team members, helping them develop technical skills and operational judgment through pairing, code review, and incident response shadowing
• Lead knowledge sharing initiatives, demos, and cross-team collaboration to elevate reliability culture and operational excellence across the engineering organization

Manager, Operational Analytics

Manager, Account Management

Director, Revenue Marketing

Product Marketing Manager

Senior Site Reliability Engineer