Niche

Account Manager

• Serve as the day-to-day strategic partner for assigned Higher Education institutions
• Develop a deep understanding of each partner’s goals, challenges, and internal stakeholders
• Proactively surface insights, recommendations, and solutions that drive value
• Lead regular check-ins and business reviews that clearly articulate impact and ROI
• Anticipate challenges and “see around corners” to prevent churn or dissatisfaction
• Own the renewal process end-to-end, including timing, pricing conversations, and execution
• Independently source, manage, and close expansion opportunities
• Build and maintain a pipeline aligned to both GRR and Net New targets
• Forecast accurately and communicate risk early and clearly
• Use CRM and outreach tools to manage accounts, pipeline, and partner communication
• Partner cross-functionally to ensure commitments are delivered and customers are supported
• Travel regularly to client campuses and in-person meetings
• Host and attend client dinners and executive engagements
• Represent Niche at industry conferences and events

Senior Account Manager, HE