Niche

Account Manager

• Hire, coach, and manage a team of Account Managers
• Provide ongoing feedback and direction through 1:1s, Gong reviews, and deal-level support
• Create a high-performance, competitive culture grounded in accountability and development
• Set and hold team members accountable to clear expectations, recognize wins, and course-correct as needed
• Design scalable role definitions, promotion paths, and succession planning
• Define pipeline generation and progression standards; audit consistently
• Support reps in account planning, segmentation, and prioritization
• Ensure your team builds and maintains sufficient pipeline to hit quarterly targets
• Hold AMs accountable to goals with rigor and support
• Stay close to deals—support reps at key points, help unblock challenges, and model strong sales execution
• Act as executive sponsor with strategic clients when needed
• Collaborate with CSMs to drive expansion through aligned account strategies
• Partner with Product, Marketing, Data, RevOps, and Finance to support GTM goals
• Build and continuously improve account management playbooks
• Lead outbound and expansion motions across key segments
• Analyze performance and pipeline data to inform coaching and strategic pivots
• Understand the full product suite (DA, DMS, Engage, etc.) and support reps in positioning across the portfolio
• Track market trends, customer feedback, and competitor positioning to guide strategy

Director, Account Management – Higher Education