Niche

Account Manager

• Manage a full account portfolio and relationships with customers to increase revenue, drive long-term adoption and foster client health
• Cultivate a trusted advisor relationship with stakeholders and executive sponsors
• Collaborate with Customer Success Managers and Sales Engineers to ensure the team has everything they need to implement successfully and identify opportunities to cross-sell
• Prospect for new expansion opportunities within entire book of business (on cycle/off-cycle)
• Manage Client Relationships for clients up for renewal in the current year
• Negotiate Contracts, drive commercial process through acquiring signatures
• Present product demonstrations
• Support customers and solve problems for specific and individualized use cases
• Strong understanding of the platform and product suite
• Serve as the voice of the customer to drive improvement and provide a customer feedback loop to product and data teams
• Meet personal quarterly and annual dollar retention and expansion goals

Account Manager, K12

Social Media Manager

• Own Niche's organic social strategy across B2C and B2B channels, developing and implementing platform-specific approaches that grow our brand and move our business forward
• Partner with the Head of Content to align social with broader content, brand, and business goals to ensure social is integrated into campaigns, product launches, partner building strategies, and key company moments
• Define and lead our ambassador, influencer, and community strategies: identifying the right partners, managing contracts, budgets, and briefs, and building ongoing connections with key audiences across platforms
• Monitor emerging channels, audience behaviors, new platform features, and algorithm changes to make proactive recommendations on where and how Niche should show up next
• Lead content ideation and production, working individually as well as with internal teams and external creators to deliver content that's high-quality, on-brand, culturally relevant, and built to resonate on each platform
• Be Niche's ears on the ground. Proactively surface what you're seeing in communities and conversations, pitching fresh content ideas and translating trends and signals into usable insights for broader brand and marketing efforts
• Drive the biweekly content planning cycle across Lifecycle, B2B, and Comms/Content teams, and develop SOPs that keep content creation, publishing, testing, and community engagement consistent and scalable
• Spot trends early, and run structured test-and-learn pilots
• Own performance tracking for organic social; moving fluidly between quantitative data and qualitative signals to surface what's working, what's not, and what to do next
• Stay current on how AI tools and LLM-powered search are shaping brand discovery as well as how brands like Niche get found and cited, and how social can influence those outcomes
• Lead experimentation with new formats, workflows, and approaches that leverage AI to increase speed, quality, and impact

Senior Social Media Manager

Designer

• Define, evolve, and maintain Niche’s visual language and component library, including typography, color, iconography, and UI patterns
• Design and refine reusable components, tokens, and interaction patterns that enable teams to build consistent, high-quality experiences across web and mobile
• Introduce atomic design principles to our systems and guidelines
• Strong working fluency with modern front-end concepts (primitives, semantic and component level tokens, states, responsive behavior)
• Collaborate closely with engineering to ensure components translate cleanly from design to implementation, using your technical understanding to discuss tradeoffs
• Improve the contribution model so teams can effectively propose, build, and scale new components from real product use cases
• Develop clear documentation, guidelines, and tooling that helps teams adopt and use the design system with confidence
• Champion accessibility, usability, and design quality across the system
• Align with our brand guidelines to ensure we look and feel like Niche everywhere that users encounter us
• Support and guide product teams using the system through reviews, feedback, and collaborative problem solving
• Proactively identify opportunities to improve the system and drive improvements with a strong bias for action
• Act as an advocate for systems thinking and consistency across the design organization.

Account Manager, K12

Senior Social Media Manager

Senior Designer, Design Systems