Representative

• Provide exceptional service to customers
• Respond promptly to emergency outages
• Maintain a schedule for onsite customer appointments within a 24-48 hour SLA
• Configure, install, and support laptops, desktops, monitors, keyboards, printers, and other hardware
• Support Windows, Mac OS, and potentially Linux systems
• Manage help desk tickets and update escalation tickets
• Maintain equipment inventory and notify stakeholders when supplies need replenishment
• Prepare new and reclaimed equipment for deployment using system imaging tools
• Manage accounts and equipment for new-hire and termination processes
• Coordinate warranty support with vendors including Dell, Cisco, Aruba/HP, and CDW
• Provide end-user training on relevant IT topics
• Troubleshoot LAN and WiFi connectivity issues involving TCP/IP, DHCP, and DNS
• Support VoIP phone systems and the LiveOps call center chat system
• Administer accounts in Office 365, Exchange, SharePoint Online, Dropbox for Business, and other cloud services
• Support locally installed applications including Microsoft Office, Adobe applications, Evernote, and MindJet MindManager
• Provide required support for network devices
• Administer office security-system accounts, access codes, and fobs
• Address end-user and network escalations
• Coordinate client activities such as move-in, conferences, and special events
• Monitor, investigate, and retire equipment alarms
• Assist with customer installation activities
• Uphold Boldyn policies and end-user agreements
• Generate reports and complete documentation and administrative duties
• Attend required training events

Field Service Representative supporting campus IT infrastructure for Boldyn Networks

Field Services Representative

Field Service Representative supporting campus IT infrastructure for Boldyn Networks, a neutral-host network provider.
Installing hardware, resolving connectivity issues, managing tickets, and supporting students and staff onsite.

• Coordinate and participate in daily clinic preparation, including patient identification, check-in/check-out, charge posting, cash management, appointment scheduling, registration, account setup, and phone calls
• Operate the telephone system and take and deliver messages to physicians, nurses, and others
• Accurately, completely, and promptly report medical information obtained from patients and referring physicians
• Distribute messages according to practice communication standards
• Manage incoming patient care requests involving in-basket activities, referrals, work queue activity, and incoming telephone calls
• Initiate and secure prior authorizations as needed
• Provide information and a positive image to ensure patients’ needs are met

Patient Services Representative supporting psychiatric clinic operations for Carle Health

Patient Services Representative

Patient Services Representative supporting psychiatric clinic operations for Carle Health. Managing check-in, scheduling, insurance rules, referrals, authorizations, and patient communications.

• Prepare, validate, and complete all steps needed to clear new cases for pre-scheduled services
• Validate and gather insurance and demographic information
• Contact insurance companies by website, phone, or fax to verify benefits and obtain authorizations
• Identify insurance guidelines and facilitate communication
• Use the EPIC system to verify benefits and eligibility
• Complete and obtain necessary authorizations for scheduled services
• Collaborate with clinical providers, on-site case management, and LPN/RN or Nurse Auditor staff
• Perform pre-service collection estimation and communicate patient liability
• Provide point-of-service information and logistics to support an exceptional patient experience
• Maintain compliance with applicable laws, accreditation standards, regulations, privacy, and safety requirements
• Perform other related duties as required

Pre-Service Representative verifying insurance and authorizations for Ochsner Health patients

Pre-Service Representative

Pre-Service Representative verifying insurance benefits and securing authorizations for Ochsner Health patients. Communicating liability and coordinating pre-service requirements before scheduled care.

• In-person as well as virtual coverage for field sales vacancies and potentially other business needed support
• Ability to use sales techniques to ensure positive results to assigned list of healthcare professionals
• Verify and complete required data entry including details of the interaction, and any follow through actions in accordance with policies and procedures, ensuring data integrity
• Manage daily sales call activity to optimize time and maximize the achievement of sales objectives
• Listen and respond appropriately to customer questions and needs, ensuring acceptance of, or agreement with a “call plan” objective
• Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology within Compliance guidelines
• Successfully complete all product and Compliance training (self-study, testing, field work and classroom training or electronically) and meet training expectations to service customers within the parameters of the program
• Demonstrate effectiveness working independently and in a team environment
• Process customer requests related to product samples and resources in a timely, accurate, and professional manner
• Project a professional company image through all personal and phone interactions with customers and internal partners
• Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions
• Be able to manage call activity and messaging with AbbVie approved best practices and compliance regulations
• Effective and timely communication with Manager
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

Hybrid Specialty Representative supporting field sales in Psychiatry and Neuroscience

Specialty Representative, Psychiatry

Hybrid Specialty Representative supporting field sales in Psychiatry and Neuroscience for AbbVie. Engaging healthcare professionals and managing sales objectives with occasional travel for conferences.

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support to our customers through email and over the phone, offering solutions to prevent unnecessary product returns.
• Act as a resource for departments, answering questions and supporting their repair-related needs.
• Coordinate parts and estimates for repairs.

Technical Service Representative providing customer support and repairs for Uline products.

Technical Service Representative

Technical Service Representative facilitating customer support and repairs for Uline products. Involves troubleshooting, product guidance, and coordination of repairs in Pleasant Prairie, WI.

• Support retail partners through in-person store visits, product demos, and sales floor engagement
• Deliver clear, engaging product presentations to educate and motivate retail staff and consumers
• Implement merchandising and promotional activations using product and point-of-purchase materials
• Execute all in-field activities in alignment with seasonal go-to-market strategies and sales priorities
• Build excitement and awareness for Altra by engaging retail and community partners
• Represent Altra at local and select national events, races, and expos
• Support consumer trial and education through community activations and experiential opportunities
• Foster meaningful, long-term relationships that drive advocacy and repeat sell-through
• Partner with Sales Representatives to develop and execute effective service plans for the territory
• Collaborate with Field Service teammates to design and deliver impactful education initiatives and activations
• Complete detailed, accurate, and timely activity reporting via designated tools (e.g., Repsly)

Field Service Representative driving brand growth and awareness for Altra in Chicago

Field Service Representative

Field Service Representative focusing on executing go-to-market strategies and community engagement for Altra. Engaging retail partners and consumers through impactful demonstrations and relationship building.

• Advise Project Owner on all aspects of commercial construction projects from concept to completion.
• Ensure compliance with environmental regulations and permits throughout the construction process, including environmental impact assessments and mitigation measures.
• Monitor all project schedules, provide early feedback on performance and risk to those schedules, and support timely completion of all project milestones.
• Identify potential risks and develop mitigation strategies to better position the project for success.
• Monitor the Contractor’s quality control measures to ensure construction activities meet industry standards and Owner expectations.
• Serve as a key conduit of information exchange between all on-site stakeholders, providing regular updates on project progress and addressing any concerns that may arise.
• Observe and influence the activities of construction teams, subcontractors, and support staff on behalf of the Owner, fostering a collaborative and safety-focused work environment.
• Consult to ensure compliance with safety regulations and best practices and recommend corrective actions to maintain a safe work environment for all personnel.
• Maintain accurate project documentation, including contracts, permits, change orders, and progress reports, and provide regular reporting to stakeholders.

Construction Manager serving as Owner's Representative for large-scale projects

Owner's Representative

Construction Manager serving as Owner's Representative in remote environments. Overseeing construction management responsibilities and ensuring alignment with Owner's vision and objectives.

• Serve as the primary point of contact for supply between FLS and designated strategic customers
• Lead frequent onsite meetings with customers to gather feedback, present and review KPIs and SLAs
• Actively capture and integrate customer feedback, operational insights, and performance data into internal demand planning and execution processes
• Coordinate closely with cross-functional teams to highlight gaps in service delivery
• Maintain contractual obligations and risks and ensure that both parties fulfill their commitments
• Drive forecast accuracy by analyzing demand trends and aligning with contractual agreements

Customer Relations Representative managing supply for strategic customers at FLSmidth

Customer Relations Representative

Customer Relations Representative ensuring service expectations and performance improvements for FLSmidth's strategic customers. Leading meetings and collaborating with cross-functional teams to enhance operational success.

• Greet and assist guests during check-in and check-out, ensuring satisfaction with rooms and accurate billing.
• Handle cash transactions, maintain records, and process reservations.
• Address guest inquiries, concerns, and promote hotel services.
• Operate telephone systems and manage internal calls, wake-up calls, and messages.
• Maintain communication with other shifts through the front desk log book.
• Perform cashier duties and attend to market needs as required.
• Adhere to safety and security protocols, including writing incident reports when needed.
• Maintain a professional appearance and assist guests and team members as required.
• Ability to use office equipment, lift up to 50 lbs, and stand/walk for long periods.

Guest Service Representative providing world class service at Janko Hospitality

Guest Service Representative

Guest Service Representative at Janko Hospitality handling front desk operations and ensuring guest satisfaction. Responsible for check-in, reservations, and maintaining hotel operations.

• The purpose of the Guest Services Representative (GSR) position Holiday Inn & Express Suites Morris is to provide world class service to all guests.
• The GSR will be responsible for handling the front desk operations to ensure guests are satisfied with their accommodation and that all aspects of hotel operations are managed to maintain a high level of guest satisfaction.
• The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.
• Greets and assist guests during check-in and check-out, ensuring satisfaction with rooms and accurate billing.
• Handle cash transactions, maintain records, and process reservations.
• Address guest inquiries, concerns, and promote hotel services.
• Operate telephone systems and manage internal calls, wake-up calls, and messages.
• Maintain communication with other shifts through the front desk log book.
• Perform cashier duties and attend to market needs as required.
• Adhere to safety and security protocols, including writing incident reports when needed.
• Maintain a professional appearance and assist guests and team members as required.
• Ability to use office equipment, lift up to 50 lbs, and stand/walk for long periods. Requires bending, twisting, reaching, and pushing.

Guest Service Representative providing world class service at Holiday Inn & Express Suites Morris

Guest Service Representative providing world class service at Holiday Inn & Express Suites Morris. Handling front desk operations and ensuring guest satisfaction in hotel accommodation.

• Unloading, sorting, and staging products.
• Sorting, staging, and preparing orders for shipments utilizing RF scanning system.
• Regularly lift and/or move objects 50-80 lbs, occasionally team-lift and/or team-move objects that weigh 80-150lbs.
• Complete, maintain daily, weekly maintenance of warehouse equipment.
• Communicate any issues with specific shipping, delivery, packaging and tagging requirements to Customer Care, Warehouse Manager and/or General Manager.
• Respond to both internal and external customer requests in a timely manner.
• Complete work accurately, timely and with a high level of attention to detail.
• Assist in performing inventory cycle counts.
• Maintains Safe and clean work environment by keeping shelves, pallet area, and workstations neat.
• Safely operate all warehouse PIT including forklifts, reach trucks, stock pickers, clamp trucks and pallet jacks.
• Wear all proper safety equipment (PPE) as required.
• Adhere to company safety policies and procedures.

Warehouse Representative handling stock and order processing at Global Furniture Group

Warehouse Associate

Warehouse Representative at Global Furniture Group processing incoming stock and managing order fulfillment. Engaging in various warehouse duties including equipment maintenance and safety compliance.

• Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint
• Make outbound calls to centers to notify them of positive findings or to request additional information on studies
• Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed
• Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc)
• Provide Level I support to centers and submit IT tickets when needed
• Open and close QA cases for radiologists
• Monitor auto assign rules and manually assign specialty cases
• Other duties as assigned

Responsible for inbound and outbound calls related to patient information

Solutions Center Representative – Part Time

Responsible for triaging inbound calls and making outbound calls regarding patient information. Working in a remote role to assist urgent care centers across the U.S.

• Develop strong knowledge of Horace Mann Property and Casualty insurance products, services and policies.
• Handle and problem solve customers' inquiries via phone, email, and chats.
• Responsible for ensuring a great customer experience in both written and verbal communications.
• Maintain quality and compliance within every interaction by adhering to all applicable company and state rules and regulations.
• Responsible for proactive up-sell and cross-sell of insurance solutions to existing customer base.

Service Representative supporting educators with Property & Casualty inquiries

Service Representative – Property & Casualty

Service Representative supporting educators by addressing inquiries about auto and property insurance policies. Providing exceptional customer service through phone calls, emails, and live chats.

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

Claims Representative managing workers’ compensation claims at an insurance company

Workers' Compensation Claim Representative

Claims Representative managing workers’ compensation claims for an insurance company. Providing exceptional customer service and leveraging a network of professionals for effective claims handling.

• Coordinates and participates in daily clinic preparation processes including patient identification, check in/out, charge posting, and appointment scheduling.
• Competent in telephone system and communicates messages to healthcare providers accurately.
• Manages incoming patient care requests and supports clinicians with insurance coverage rules and prior authorizations as necessary.

Patient Services Representative preparing daily clinic processes at Carle Health

PRN Patient Services Representative

Patient Services Representative coordinating daily clinic preparation and patient management at Carle Health. Engaging in patient check-in and appointment scheduling while providing necessary support.

• Educate clients on financial planning and insurance options.
• Provide excellent customer service and build lasting relationships.
• Collaborate with a local supportive team.

Financial Representative educating clients on planning and insurance options with Northwestern Mutual

Outside Representative – Former Educator, Coach

Financial Representative role at Northwestern Mutual educating clients on financial planning and insurance. Providing customer service and building lasting relationships in a collaborative team environment.

• Provide timely and accurate check-in for patients or families
• Assist with the flow of patients, families, and visitors
• Document communication regarding family/customer interactions
• Monitor patient and family wait times

Customer Representative ensuring positive patient experiences at Carle Health

Customer Representative – PACU

Customer Representative at Carle Health providing assistance to patients and families for positive experiences. Responsible for check-in processes and monitoring patient flow in the department.

• Functions as department receptionist, creating a welcoming environment.
• Greets patients, visitors, providers, vendors and others with a warm, positive attitude
• Identifies patient in accordance with the National Patient Safety Goals.
• Actively participates in patient handoff to the prep areas by passing on pertinent patient information/concerns.
• Keeps personal conversations and phone calls to a minimum.
• Maintains patient confidentiality through appropriate level of voice.
• Maintains neat and organized front desk.
• Ensures front waiting area is free of clutter and maintained for patient safety.
• Uses professional etiquette and answers telephones promptly.
• Takes complete and accurate messages, relays information promptly.
• Keeps patients and families informed of delays or untimeliness of care.
• Demonstrates effective communication skills to promote smooth patient flow through the department.
• Informs nurse of patient cancellations and requests to stop add-on patients promptly.
• Performs clerical functions with accuracy and promptness.
• Assembles all necessary paperwork for the patient’s chart.
• Utilizes legible handwriting to eliminate errors.
• Creates accurate patient consent forms on the computer with proper spelling, correct provider, procedure name and patient name.
• Notifies supply order technician of need for additional supplies.
• Maintains competency in computer system and software programs utilized and seeks opportunities for growth development.
• Maintains knowledge of patient scheduling programs.
• Maintains knowledge of patient care computer programs.
• Attends computer classes as needed or scheduled.
• Acts as resource person to the staff members including clinical staff regarding operations of the front desk.
• Maintains adequate knowledge of medical terminology.
• Participates in activities to improve performance in the department and enhance customer satisfaction.
• Enters procedure statistics into database program in an accurate and timely manner.
• Attends staff meetings and department in-services regularly.
• Actively participates in approaches to improve patient satisfaction and maintains patient confidentiality.
• Participates on a department task team.

Patient Services Representative assisting in care at Carle Health

Patient Services Representative – CMPG Pain Management Center

Patient Services Representative at Carle Health supporting clinical staff in patient care tasks. Responsible for clerical duties and ensuring a welcoming environment for patients and visitors.

• Smile and greet patients, families and visitors with a warm welcome
• Collaborate with and report patient/family concerns to appropriate team members
• Answer telephone calls in a clear, courteous, caring, calm and professional manner
• Make, cancel and reschedule patient appointments
• Assist with proactive charge capture along with billing accuracy for providers and patients
• Open and/or close the clinic following specified guidelines
• Monitor environmental conditions in order to secure protected health information

Patient Services Representative at Carle Health in Peoria, Illinois

Patient Services Representative – CMPG Rheumatology

Patient Services Representative at Carle Health, providing customer service and administrative support in Peoria, Illinois. Responsible for answering calls, scheduling appointments, and addressing patient inquiries.

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
• Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
• Support Capacity Procurement
• Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
• Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
• Proactively post, negotiate, and secure available capacity to meet customer needs
• Deliver Exceptional Customer Service
• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
• Regularly review and act on carrier feedback to improve service
• Identify and recommend the best payment solutions for each carrier based on their needs
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations
• Execute Process Efficiency
• Collaborate with internal teams on shipment updates, problem resolution, and operational execution
• Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
• Identify root causes of issues and implement solutions to enhance performance

Capacity Portfolio Representative overseeing carrier relationships at C.H. Robinson

Capacity Portfolio Representative

Capacity Portfolio Representative at C.H. Robinson managing relationships and sales in logistics industry. Engage with carriers and optimize capacity strategies for successful operations.

Representative jobs in Illinois

See all jobs on JobTailor

Field Services Representative

Patient Services Representative

Pre-Service Representative

Specialty Representative, Psychiatry

Technical Service Representative

Field Service Representative

Owner's Representative

Customer Relations Representative

Guest Service Representative

Guest Service Representative

Warehouse Associate

Solutions Center Representative – Part Time

Service Representative – Property & Casualty

Workers' Compensation Claim Representative

PRN Patient Services Representative

Outside Representative – Former Educator, Coach

Customer Representative – PACU

Patient Services Representative – CMPG Pain Management Center

Patient Services Representative – CMPG Rheumatology

Capacity Portfolio Representative