Capacity Portfolio Representative

C.H. Robinson

Capacity Portfolio Representative at C.H. Robinson managing relationships and sales in logistics industry.

Posted 7/17/2026full-timeSartell • Illinois, Minnesota, Montana, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in carrier relationship management, leveraging technology for operational efficiency, and delivering exceptional customer service. Proficient in analyzing market trends and utilizing internal tools for effective decision-making and negotiation.

Highest-signal resume keywords

Carrier Relationship ManagementFreight Market AnalysisNegotiation SkillsCustomer Service ExcellenceProcess Efficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Capacity AnalysisCosting ToolsLead GenerationCold CallingAccount Monitoring

Soft Skills

Decision-MakingCommunication SkillsInterpersonal SkillsMulti-TaskingPersuasion

Tools & Technologies

Automated Booking ProductsCarrier WebsiteMobile Apps

Certifications & Qualifications

High School DiplomaGED EquivalentBachelor's Degree (Preferred)

Industry Keywords

Carrier SatisfactionSupply-Demand FactorsPayment SolutionsOperational ExecutionTransit Load Visibility

About the role

Key responsibilities & impact

Establish and maintain carrier relationships through lead generation, cold calling, and referrals
Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
Support Capacity Procurement
Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
Proactively post, negotiate, and secure available capacity to meet customer needs
Deliver Exceptional Customer Service
Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
Regularly review and act on carrier feedback to improve service
Identify and recommend the best payment solutions for each carrier based on their needs
Assist carriers with cash advances and resolve payable issues to ensure smooth operations
Execute Process Efficiency
Collaborate with internal teams on shipment updates, problem resolution, and operational execution
Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
Identify root causes of issues and implement solutions to enhance performance

Requirements

What you’ll need

High School Diploma or GED equivalent
Even better if you:
Value a diverse and inclusive work environment
Hold a Bachelor’s degree from an accredited college or university
Have experience using customer perspective to guide decisions and actions
Can persuade, motivate, influence, and negotiate with others
Display strong decision-making, multi-tasking, communication and interpersonal skills
Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations

Benefits

Comp & perks

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities