C.H. Robinson

Account Manager

• Build and maintain strategic relationships across customer supply chains, including independent growers/vendors, PDNS, and stores.
• Lead overall program management for 20+ distributors, ensuring alignment and operational efficiency.
• Serve as the first line of communication for product distribution and store-specific issue resolution.
• Conduct regular business reviews to uncover growth opportunities and drive retention.
• Leverage Robinson Fresh tools and category management strategies to design customer-centric solutions using price, promotion, assortment, and merchandising.
• Manage customer-specific scorecards with a proactive approach to performance tracking.
• Support store expansion plans through distributor onboarding, exits, and realignment.
• Oversee item-level management and order guide updates using customer systems.
• Assist in commodity RFPs and pricing analysis to support strategic sourcing.
• Collaborate with internal SMEs to develop and execute product, mode, or service line opportunities.
• Partner with operations and supply teams to ensure optimal execution and continuous improvement.
• Advocate for customer needs internally, ensuring alignment and prioritization of resources.
• Navigate conflict and manage difficult conversations with tact and diplomacy.
• Own account strategy including RFP, proposal, and award management.
• Monitor financial performance, volume, and service metrics to identify efficiencies.
• Ensure accurate order-level management including communication flow, service failures, and inventory reconciliation.
• Manage customer pricing strategies using internal tools and insights.
• Support onboarding of new accounts, leveraging automation and defining execution plans.
• Ensure compliance with AR processes and negotiated payment terms.

Analyst

• Conducts in-depth analysis and research for higher exposure accounts
• Owns and processes new and existing commercial account review requests
• Works independently with minimal guidance while reviewing large/complex customer group (\"B\" level) credit limit requests
• Completes in depth research for complex accounts
• Develops and maintains relationships with mid-level sales management
• Acts as a resource for colleagues with less experience
• Oversees monthly distribution, reviews Dunn & Bradstreet report, and processes Service Level Agreement within 10 business days
• Reviews delegated accounts from high exposure report
• Work on credit related projects as assigned
• Requests updated quarterly review documentation from customers as part of performing scheduled reviews

Senior Credit Analyst

Compliance

• Auditing and training on US Customs related processes to ensure branch compliance with US Customs regulations.
• Supporting Customs Entry Writers
• Maintaining satisfactory compliance scores
• Regularly communicating with branch clients to ensure compliance of entry transactions and import programs
• Demonstrating strong customer service and organizational skills
• Perform branch customs audits and provide feedback in order to maintain satisfactory compliance scores for the following: US Corporate Compliance Audits, Branch QLCB Audits, VIP Account Audits and In-Bond Audits
• Process and monitor Entry Cancellations, Post Summary Corrections, etc.
• Support clients in responding to Customs Forms 28, Customs Forms 29, Entry Resolution Requests, etc.
• Handle Customs and PGA correspondence
• Provide guidance to brokerage employees on how to respond to customer and government inquiries
• Administer applications, renewals, and invoicing of Continuous Bonds
• Receipt and maintenance of client Powers of Attorney
• Execute and maintain Daily Filter Reports via ABI System
• Handle and oversee the branch Automated Clearinghouse Statement
• Retrieve ACE Portal Reports for clients set up on Periodic Monthly Statement (PMS)
• Host department trainings to keep brokerage employees abreast of pertinent industry changes and system updates
• Identify and execute Customs consultative services and generate and facilitate leads for trade policy

Compliance Analyst - Customs Brokerage

• Perform branch customs audits and provide feedback in order to maintaining satisfactory compliance scores for the following: US Corporate Compliance Audits, Branch QLCB Audits, VIP Account Audits and In-Bond Audits
• Process and monitor Entry Cancellations, Post Summary Corrections, etc.
• Support clients in responding to Customs Forms 28, Customs Forms 29, Entry Resolution Requests, etc.
• Handle Customs and PGA correspondence
• Provide guidance to brokerage employees on how to respond to customer and government inquiries
• Administer applications, renewals, and invoicing of Continuous Bonds
• Receipt and maintenance of client Powers of Attorney
• Execute and maintain Daily Filter Reports via ABI System
• Handle and oversee the branch Automated Clearinghouse Statement
• Retrieve ACE Portal Reports for clients set up on Periodic Monthly Statement (PMS)
• Host department trainings to keep brokerage employees abreast of pertinent industry changes and system updates
• Identify and execute Customs consultative services and generate and facilitate leads for trade policy

Operations

• C.H. Robinson is looking to add an Operations Coordinator to our team.
• In this role, you will play a critical role in executing business for our customers, building relationships with them, and partnering with internal teams to ensure their day-to-day needs are met.
• With a sharp focus on data integrity, quality, and efficiency, you’ll leverage our proven processes and innovative technology platform to perform operations activities and meet the transportation needs of our customers, contributing to our mission of delivering excellence in logistics and supply chain management.
• Join us and be a part of our journey toward shaping the future of transportation.
• The schedule is Tuesday - Saturday, 7am - 4pm. In-office days are Tuesday/Wednesday.
• Responsibilities : Create orders and activate shipments Build and assign loads, schedule appointments, track and trace shipments Generate invoices and payments, reject and cancel orders, and update and resolve events Monitor task boards and assigned email accounts to respond to customer and carrier requests Utilize standard operating procedures (SOPs) and your experience to meticulously document events Follow through on customer or carrier requests to ensure satisfaction Validate and ensure the accuracy of load data in systems according to CHR and customer standards