C.H. Robinson

Business Analyst

• Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and pricing
• Resolve problems with service failures and orders that do not flow through the automated system properly leveraging technology and process improvements to remove roadblocks
• Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries
• Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions
• Convey complex and dynamic information to team members, customers, suppliers, and supplier’s partners
• Execute and leverage reporting to enhance the customer experience, improve processes and distribute operational information to the team
• Perform to tactical and operational KPI targets

Order Management Analyst

Procurement

• Manage internal and external customer expectations and relationships
• Identify, build, and maintain relationships with internal network of relationships
• Transition relationships to carrier providers, customer stakeholders and TMS providers
• Provide benchmarking and KPI support with customers
• Help define internal and external project teams
• Partner with stakeholders to gain commitment of project team resources
• Lead and facilitate project tollgate meetings, responsible for results and customer sign off
• Document project, scope, communications, and expectations
• Support group methodology, tools, techniques, infrastructure, and presentations
• Track hours of time spent by project, branch, and assignment in accordance with group guidelines
• Resolve project issues and escalate when needed
• Assess and manage project risk
• Support gathering of post-engagement feedback and internal reviews
• Responsible for quality, review, and delivery of all customer documents
• Assist other groups, especially sales and account management teams
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

LTL Procurement Analyst

Solutions Engineer

• Leads complex DT discovery, feasibility, and solution design efforts
• Builds advanced trailer‑pool sizing models incorporating variability, surge coverage, and cycle risk
• Identifies operational constraints and translates them into solution requirements
• Models DT economics including trailer allocation, maintenance, dwell exposure, and under‑turn risk
• Builds sensitivity scenarios (high dwell, cycle distortion, volume volatility)
• Partners with Pricing SMEs to ensure rate structures accurately reflect DT cost drivers
• Validates carrier capability and willingness to operate DT programs
• Aligns with Procurement on lane‑carrier assignment, surge capacity, and program durability
• Defines service expectations, communication paths, and exception protocols
• Leads cross‑functional collaboration with Pricing, Procurement, Sales, and Operations
• Documents risk exposures and influences go/no‑go recommendations
• Ensures solution quality and alignment with enterprise DT standards
• Serves as a technical SME to commercial, pricing, and capacity teams by explaining solution logic, feasibility criteria, and DT modeling assumptions to support informed decision making across the deal cycle.

Senior Solution Architect, Capacity

• Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and pricing
• Resolve problems with service failures and orders that do not flow through the automated system properly leveraging technology and process improvements to remove roadblocks
• Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries
• Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions
• Convey complex and dynamic information to team members, customers, suppliers, and supplier’s partners
• Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to the team
• Perform to tactical and operational KPI targets

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Software Engineer II

• Design and develop new cloud-oriented solutions on Microsoft Dynamics 365 Customer Engagement (CRM) Module.
• Perform feasibility assessments, planning, testing, and technical documentation for our implementation teams on the Microsoft Dynamics 365 CRM platform.
• Review business, functional, and technical requirements and translate these into technical solutions.
• Lead technical delivery of Dynamics 365 CE implementations including security, integration, data migration, and other solution components, while ensuring that application and solution design best practices are followed.
• Document, maintain, and update architectural, governance documentation and best practices.
• Define interfaces and develop code for modules across products or services and influence or drive architectural changes.
• Ensure consistent, usable, forward-looking, maintainable test infrastructure; draw from a large base of design patterns, is an expert in available technologies, and is adept at identifying practices that work well.
• Identify code across multiple code bases to optimize, refactor, and reuse code to improve performance and maintainability while ensuring maximum efficiency, effectiveness, and return on investment.
• Lead code reviews across the product or service, understand the root causes of issues, and find ways to resolve them.
• Proactively identify performance and availability issues, troubleshoot, provide effective options, and resolve issues in production that could span multiple product areas.
• Design products or services by using secure programming patterns and finding, fixing, and enhancing security in existing applications; ensure secure best practices are part of design and implementation of new features and applications.
• Construct and deliver proposed solution strategies for potential new technologies and work with architecture to review and approve proposals.
• Mentor and coach other software engineers, and proactively seek mentorship from others.
• Lead the effort in defining the engineering lifecycle and practices for the team and associated teams in partnership with the principal software engineer.
• Drive collaboration across multiple teams; find ways to accomplish more by enabling others.
• Anticipate business needs and present options to leadership and business stakeholders with product managers.

Senior Software Engineer

Accounts Payable

• Work directly with C.H. Robinson partners and take incoming calls
• Provide exceptional customer service while leveraging strong communication and critical thinking skills to resolve open direct payables questions
• Use systems knowledge to navigate C.H. Robinson’s core systems with ease
• Educate partners and branch representatives on best practices to ensure timely payment releases
• Work well under pressure and manage deadlines within specific timeframes
• Operate in a fast-paced, highly transactional environment while maintaining a high degree of accuracy and compliance
• Release direct payments to partners in accordance with required procedures and controls
• Analyze data and utilize critical thinking to resolve complex problems, paperwork issues, and open direct payables questions
• Exercise sound judgment when making decisions and escalate complex matters to senior team members or leadership as appropriate
• Adhere to established procedures, quality standards, and customer-provided standard operating procedures
• Identify trends and contribute ideas for process improvements with a broader understanding of business impact
• Build and maintain professional relationships with internal and external partners through timely, clear, and professional communication
• Manage high-volume incoming calls, answer partner questions, and accurately log call details and data
• Collaborate with team members by providing back-up support and coaching less experienced colleagues
• Continue developing direct payables knowledge, systems expertise, and overall business acumen while performing additional assigned responsibilities​

Senior Carrier Accounts Payable Representative

Pricing Analyst

• Execute pricing processes and service level agreements across the branch network, ensuring timely, accurate pricing support and integrity of data within the bid ecosystem
• Manage complex and strategic pricing requests for new and existing customers across modes, products, and trade lanes, meeting established deadlines and SLAs
• Analyze bid materials, gather and validate rates, and coordinate cross-functional stakeholders to ensure accurate and timely bid submissions
• Conduct quality assurance on bid submissions, awards, and final rate uploads, maintaining strict compliance with operational policies and pricing standards
• Maintain detailed documentation of pricing decisions and methodologies to support operational handoffs and transparency upon bid award
• Monitor and manage incoming pricing requests via ticketing systems, email, and phone, delivering responsive support to internal network partners
• Partner with Sales and Account Management to review customer costs, analyze volume and revenue trends, and develop actionable performance reporting and KPIs
• Leverage market intelligence and competitive insights to inform pricing strategy, identify opportunities, and improve win ratios
• Contribute to the development and optimization of pricing tools, processes, and best practices across the network
• Track, analyze, and report monthly performance metrics including revenue trends, volume performance, and win/loss ratios to support strategic decision-making

• Design, develop, and maintain web applications using C# .NET for backend services and React for frontend components.
• Collaborate with product managers, designers, and other engineers to implement new features and improve existing functionality.
• Ensure code quality, performance, and security through best practices, including code reviews and automated testing.
• Develop and maintain APIs, microservices, and integrations with third-party services.
• Optimize database interactions using MongoDB or other NoSQL databases.
• Enhancements to Elasticsearch implementation for efficient indexing and search capabilities.
• Troubleshoot and debug applications, addressing performance bottlenecks and technical issues.

Content Writer

• Serve as the primary CH Robinson customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction.
• Demonstrate mastery with respect to the customs brokerage products’ standard operating procedures (SOP) and best practices.
• Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements.
• Begin to develop the skill to serve as a custom’s trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of your clients.
• Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies (PGA).
• Adhere to a high level of operational excellence internally and externally, with respect to on-time performance, accuracy, and customer service.

Customs Entry Writer

Customer Support

• Resolve complex and escalated carrier financial issues across multiple intake channels including ticketing systems, inbox workflows, document queues, and phone calls
• Handle disputes, escalated calls, and mediate conflict related to carrier payments and financial transactions
• Review, research, and process JIRA tickets related to accounts payable holds, deductions, cross-deducts, and contractual claim activity
• Set up, maintain, and update carrier payment methods, including EFT and direct deposit changes with required verbal verification
• Process and validate sensitive financial documentation including factoring documents, tax levies, liens, garnishments, and payment restrictions
• Partner with carriers, network offices, and shared services teams (fraud, legal, finance, treasury, and internal audit) to investigate and resolve issues
• Document and support investigations related to suspected financial fraud
• Clearly explain payment actions to carriers, including holds, deductions, payment plans, and resolution steps
• Support internal audit and quality assurance processes through documentation, ticket reviews, and call monitoring
• Meet established service level agreements, productivity standards, and quality expectations
• Provide subject matter expertise and escalated support to the broader Carrier Financials team
• Maintain strict confidentiality and safeguard sensitive banking and financial information
• Perform additional duties as assigned based on team or country-specific needs

Senior Carrier Financial Support Representative

Strategy

• Serves as Capacity lead in pre-RFP planning process.
• Provides subject matter expertise and curates feasible solutions to execute the business opportunities.
• Identifies risks and collaborates with internal partners to effectively solve problems.
• Performs post award procurement planning; accountable to ensure award is appropriately matched to the right capacity solution/team).
• Interprets carrier analytics and leverages other tools (market data, freight and pricing tools and resources) to guide informed buying decisions within aligned geography.
• Responsible for activities that evaluate award health; monitors adherence to capacity procurement plan and performs monthly review against customer scorecards.
• Action plans to meet service metrics.
• Performs continuous improvement to capacity strategy over lifecycle of the award.
• Provides day-to-day problem resolution; identifies opportunities and issues, determines the best course of action, and implements solutions.
• Works closely with internal resources on shipment updates, problem resolution and/or operational execution.

Capacity Strategy Manager

• Work with teams that build and support the technology solutions driving our business
• Develop solutions for a platform built to handle sudden shifts in the logistics market and a diverse range of customer needs
• Learn from an experienced engineer who will train you on our systems, explain our business, and introduce you to leaders throughout the organization
• Leverage multiple technologies to build full stack applications that include RESTful web services and responsive UIs using Continuous Integration and a Continuous Deployment pipeline.

Software Engineering Intern

Business Intelligence Developer

• Design, develop, and deploy scalable BI solutions—including data models, queries, and optimized Power BI reporting—while ensuring performance, reliability, and maintainability.
• Translate ambiguous business problems into analytical requirements, performing deep analysis to deliver actionable operational and strategic insights.
• Enhance, support, and modernize existing analytics solutions through continuous improvement, best‑practice implementation, and strong data quality validation.
• Lead datasets and reusable semantic layer development to support domain-driven reporting, KPI alignment, and exploratory analysis.
• Collaborate closely with cross-functional teams (operations, reporting, engineering, product, analytics) to understand business drivers, align on definitions, and co-develop predictive or advanced analytics solutions.
• Create clear, compelling data visualizations and presentations tailored to diverse audiences, translating complex concepts into understandable insights.
• Provide technical Expertise and mentorship—reviewing work, coaching on BI best practices, improving team standards, and raising overall technical maturity.
• Own project execution for BI initiatives, including documentation, timelines, stakeholder communication, and risk escalation to ensure smooth delivery.
• Partner with internal and external stakeholders (including customer-facing teams) to identify opportunity areas, prioritize analytical needs, and support data-informed decision making.
• Drive innovation in BI capabilities, advocating for new tools, methods, automation, and data‑fueled products that improve Global Forwarding performance and customer outcomes.

Order Management Analyst

LTL Procurement Analyst

Senior Solution Architect, Capacity

Order Management Analyst

Software Engineer II

Senior Software Engineer

Senior Carrier Accounts Payable Representative

Pricing Analyst

Software Engineer II

Customs Entry Writer

Senior Carrier Financial Support Representative

Capacity Strategy Manager

Software Engineering Intern

Senior Business Intelligence Developer