C.H. Robinson

Business Analyst

• Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and pricing
• Resolve problems with service failures and orders that do not flow through the automated system properly leveraging technology and process improvements to remove roadblocks
• Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries
• Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions
• Convey complex and dynamic information to team members, customers, suppliers, and supplier’s partners
• Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to the team
• Perform to tactical and operational KPI targets

Order Management Analyst

Pricing Analyst

• Lead and execute pricing processes, ensuring alignment with service level agreements and branch network needs
• Manage and respond to complex pricing requests for new and existing customers, meeting all deadlines
• Ensure compliance with operational policies and maintain accurate pricing documentation
• Oversee bid submissions, verify awards, and upload final rates to the bid ecosystem
• Maintain quality assurance of submitted rates, awards, and bid materials
• Gather, consolidate, and validate rates and lane awards for timely bid submissions
• Collaborate with account management, sales, and network teams to analyze KPIs and drive pricing strategies
• Identify and recommend process improvements to enhance win ratios and pricing effectiveness
• Build strong relationships with suppliers, internal stakeholders, and senior business leaders
• Mentor and onboard new team members, sharing best practices and supporting continuous improvement

Senior Pricing Analyst – Project Logistics

Analyst

• Leads and manages multiple digital integration projects with moderate to high complexity
• Defines new patterns, leverages existing patterns, and addresses gaps in the platform
• Facilitates effective meetings, keeps internal and external stakeholders informed
• Sets and maintains project scope and timelines, mitigates risks
• Partners with others to resolve technical issues, provides guidance to the project team
• Ensures deliverables are met by managing day-to-day work, escalates issues appropriately
• Partners with stakeholders and business resources to learn business processes
• Documents and validates current and future state operational processes and data flows
• Creates and tailors project artifacts for customer-specific implementations
• Provides solution education, monitors end-to-end data flow, drives issue resolution as needed
• Consults, collaborates to build partnerships with internal and external partners
• Owns cross-functional testing scenarios including creating and executing tests
• Provides training and coaching through partnering on team initiatives and project reviews
• Stays informed of evolving business modes and technology capabilities

Technology Integration Analyst III

Manager

• Collaborate to create performance improvement plans to carrier and track improvement to plan
• Work to continuously improve carrier management processes
• Manage carrier rates, lane bids and maintains master rate file
• Responsible for rate and invoice exception management in conjunction with the internal customer account team
• Publish and interpret carrier scorecards and service metrics
• Act as carrier escalation point to assist with the resolution of any open issues
• May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests

Carrier Manager

Content Writer

• Serve as the primary CH Robinson customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction.
• Demonstrate mastery with respect to the customs brokerage products’ standard operating procedures (SOP) and best practices.
• Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements.
• Begin to develop the skill to serve as a custom’s trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of your clients.
• Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies (PGA).
• Adhere to a high level of operational excellence internally and externally, with respect to on-time performance, accuracy, and customer service.

Customs Entry Writer

Compliance

• Conduct branch customs audits to ensure compliance with corporate, VIP, and regulatory standards
• Manage entry cancellations, post summary corrections, and customs resolution requests
• Support clients in responding to Customs Forms 28 and 29, and other government inquiries
• Oversee customs and PGA correspondence, ensuring timely and accurate communication
• Guide brokerage teams on handling customer and regulatory inquiries
• Administer continuous bond applications, renewals, and invoicing
• Maintain client Powers of Attorney and ensure proper documentation
• Execute daily filter reports via ABI, and manage automated clearinghouse statements
• Retrieve and analyze ACE Portal reports for clients on periodic monthly statements
• Lead training sessions to keep teams informed of industry changes and system updates

Compliance Analyst

Director

• Develop and execute committed assets strategy, ensuring alignment with industry trends and competitive positioning
• Drive business objectives, efficiency, and growth through organizational structure, resource, and headcount alignment
• Lead financial management of the portfolio, including P&L accountability, budgeting, revenue, and expense oversight
• Report and communicate financial results, performance metrics, and strategic adjustments to senior leadership and employees
• Build and leverage cross-functional relationships across NAST, Product, Tech, and Shared Services to enhance demand, supply, and process improvement
• Partner with Commercial, Capacity, and Operations leaders on implementation strategies for new and existing business
• Engage with carriers and customers at the executive level, shaping solutions that strengthen value propositions and connectivity
• Guide go-to-market strategy, sales enablement, branding, and education efforts to ensure relevance across freight cycles
• Provide clear direction, set priorities, and ensure team alignment with strategic objectives
• Monitor performance, remove roadblocks, and foster agile, transparent ways of working
• Coach and mentor team members and emerging leaders through feedback, one-on-ones, and development planning
• Identify skill gaps, encourage continuous learning, and support career growth to build long-term capability

Director, Committed Assets

Operations

• Perform daily board management.
• Monitor workloads and staffing levels and assign and/or delegate work to ensure daily expectations and deliverables are met and completed with quality.
• Serve as a first line of support for operations team members.
• Answer questions, address problems or redirect work when needed and escalate issues where necessary.
• Keep operations supervisors apprised of trends or concerns.
• Work directly with the Account Coordinator and/or Account Manager job family to ensure exceptional service is delivered to C.H. Robinson customers.
• Build relationships at the appropriate level and work collaboratively both internally and externally to achieve positive outcomes.
• Follow through on customer and carrier requests to ensure satisfaction.
• Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures.
• Understand customer workflows, preferences and SOP’s and apply this knowledge to create efficient, cost-effective solutions for the customer with consistent service across all touch points.
• Validate and ensure the accuracy of load data in systems to CHR, customer and carrier standards.
• Utilize data and reporting to identify and improve service results in order to meet customer expectations.
• Ensure customer TMS requirements are met.
• Execute internal carrier offer management for specified customer(s).
• Respond to customer inquiries and provide updates related to exception management in a timely manner.
• Provide ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner.
• As needed, complete operational tasks to ensure daily deliverables are met.

Operations Coordinator

• Accurate and timely submission of customs entries for clearance through U.S. Customs and Border Protection and Partner Government Agencies (PGA)
• Serve as the primary CH Robinson customs representative for assigned customer account base, ensuring prompt response and follow-through on customer inquiries
• Demonstrate mastery of customs brokerage standard operating procedures (SOP) and best practices
• Direct ownership of Customer SOPs and Harmonized Tariff Schedule (HTS) databases for customer accounts to ensure compliance with CBP and customer requirements
• Analyze and validate import documentation and data for compliance prior to entry submission to CBP and PGAs
• Adhere to high levels of operational excellence: on-time performance, accuracy, and customer service
• Participate in comprehensive training program including group activities, self-guided learning, coaching and mentoring
• Develop toward customs brokerage account management and trusted-advisor responsibilities

Full-stack Engineer

• Collaborating with a cross-functional team of product managers, UX designers, data scientists, and engineers to design and deliver exceptional products our carriers love
• Building efficient and reusable UI components and architecting reliable, performant, and scalable mobile solutions
• Collaborating across teams to promote consistency
• Following data-driven approaches to conducting experiments and iterating on features
• Operate as a product-minded engineer, combining mobile expertise with business acumen to shape features that drive measurable impact.
• Communicating complex ideas effectively and understanding tradeoffs in achieving product goals
• Investing in the documentation of mobile best practices and coding patterns

Mobile Software Engineer III

Account Manager

• Build and maintain strategic relationships across customer supply chains, including independent growers/vendors, PDNS, and stores.
• Lead overall program management for 20+ distributors, ensuring alignment and operational efficiency.
• Serve as the first line of communication for product distribution and store-specific issue resolution.
• Conduct regular business reviews to uncover growth opportunities and drive retention.
• Leverage Robinson Fresh tools and category management strategies to design customer-centric solutions using price, promotion, assortment, and merchandising.
• Manage customer-specific scorecards with a proactive approach to performance tracking.
• Support store expansion plans through distributor onboarding, exits, and realignment.
• Oversee item-level management and order guide updates using customer systems.
• Assist in commodity RFPs and pricing analysis to support strategic sourcing.
• Collaborate with internal SMEs to develop and execute product, mode, or service line opportunities.
• Partner with operations and supply teams to ensure optimal execution and continuous improvement.
• Advocate for customer needs internally, ensuring alignment and prioritization of resources.
• Navigate conflict and manage difficult conversations with tact and diplomacy.
• Own account strategy including RFP, proposal, and award management.
• Monitor financial performance, volume, and service metrics to identify efficiencies.
• Ensure accurate order-level management including communication flow, service failures, and inventory reconciliation.
• Manage customer pricing strategies using internal tools and insights.
• Support onboarding of new accounts, leveraging automation and defining execution plans.
• Ensure compliance with AR processes and negotiated payment terms.

• Conducts in-depth analysis and research for higher exposure accounts
• Owns and processes new and existing commercial account review requests
• Works independently with minimal guidance while reviewing large/complex customer group (\"B\" level) credit limit requests
• Completes in depth research for complex accounts
• Develops and maintains relationships with mid-level sales management
• Acts as a resource for colleagues with less experience
• Oversees monthly distribution, reviews Dunn & Bradstreet report, and processes Service Level Agreement within 10 business days
• Reviews delegated accounts from high exposure report
• Work on credit related projects as assigned
• Requests updated quarterly review documentation from customers as part of performing scheduled reviews

Senior Credit Analyst

• Perform branch customs audits and provide feedback in order to maintaining satisfactory compliance scores for the following: US Corporate Compliance Audits, Branch QLCB Audits, VIP Account Audits and In-Bond Audits
• Process and monitor Entry Cancellations, Post Summary Corrections, etc.
• Support clients in responding to Customs Forms 28, Customs Forms 29, Entry Resolution Requests, etc.
• Handle Customs and PGA correspondence
• Provide guidance to brokerage employees on how to respond to customer and government inquiries
• Administer applications, renewals, and invoicing of Continuous Bonds
• Receipt and maintenance of client Powers of Attorney
• Execute and maintain Daily Filter Reports via ABI System
• Handle and oversee the branch Automated Clearinghouse Statement
• Retrieve ACE Portal Reports for clients set up on Periodic Monthly Statement (PMS)
• Host department trainings to keep brokerage employees abreast of pertinent industry changes and system updates
• Identify and execute Customs consultative services and generate and facilitate leads for trade policy

Compliance Analyst - Customs Brokerage

• Auditing and training on US Customs related processes to ensure branch compliance with US Customs regulations.
• Supporting Customs Entry Writers
• Maintaining satisfactory compliance scores
• Regularly communicating with branch clients to ensure compliance of entry transactions and import programs
• Demonstrating strong customer service and organizational skills
• Perform branch customs audits and provide feedback in order to maintain satisfactory compliance scores for the following: US Corporate Compliance Audits, Branch QLCB Audits, VIP Account Audits and In-Bond Audits
• Process and monitor Entry Cancellations, Post Summary Corrections, etc.
• Support clients in responding to Customs Forms 28, Customs Forms 29, Entry Resolution Requests, etc.
• Handle Customs and PGA correspondence
• Provide guidance to brokerage employees on how to respond to customer and government inquiries
• Administer applications, renewals, and invoicing of Continuous Bonds
• Receipt and maintenance of client Powers of Attorney
• Execute and maintain Daily Filter Reports via ABI System
• Handle and oversee the branch Automated Clearinghouse Statement
• Retrieve ACE Portal Reports for clients set up on Periodic Monthly Statement (PMS)
• Host department trainings to keep brokerage employees abreast of pertinent industry changes and system updates
• Identify and execute Customs consultative services and generate and facilitate leads for trade policy

• C.H. Robinson is looking to add an Operations Coordinator to our team.
• In this role, you will play a critical role in executing business for our customers, building relationships with them, and partnering with internal teams to ensure their day-to-day needs are met.
• With a sharp focus on data integrity, quality, and efficiency, you’ll leverage our proven processes and innovative technology platform to perform operations activities and meet the transportation needs of our customers, contributing to our mission of delivering excellence in logistics and supply chain management.
• Join us and be a part of our journey toward shaping the future of transportation.
• The schedule is Tuesday - Saturday, 7am - 4pm. In-office days are Tuesday/Wednesday.
• Responsibilities : Create orders and activate shipments Build and assign loads, schedule appointments, track and trace shipments Generate invoices and payments, reject and cancel orders, and update and resolve events Monitor task boards and assigned email accounts to respond to customer and carrier requests Utilize standard operating procedures (SOPs) and your experience to meticulously document events Follow through on customer or carrier requests to ensure satisfaction Validate and ensure the accuracy of load data in systems according to CHR and customer standards