Director, Customs

C.H. Robinson

Director of Global Trade Compliance & Logistics at C.H. Robinson ensuring customs compliance and risk management.

Posted 6/17/2026full-timeRemote • Arizona, Florida, Minnesota, New Jersey • 🇺🇸 United StatesLead💰 $113,000 - $254,200 per yearWebsite

About the role

Key responsibilities & impact

Oversee all import and export compliance activities, ensuring adherence to U.S. and international customs regulations, trade agreements, and partner government agency requirements (e.g., FDA, USDA)
Ensure accurate classification, valuation, and country-of-origin determinations for all goods
Establish processes to ensure timely and compliant customs clearance across all global shipments
Monitor and interpret changes in tariffs, duties, and global trade regulations
Lead tariff strategy, including application of Harmonized Tariff Schedule (HTS) classifications
Implement duty optimization strategies such as free trade agreements, duty drawback, and tariff mitigation programs while maintaining compliance
Lead the integration of compliance requirements into global logistics operations across ocean, air, and ground transportation
Partner with internal and external stakeholders to ensure efficient and compliant cross-border movement of goods
Oversee documentation, filings, and security requirements (e.g., Importer Security Filings) to ensure timely cargo clearance
Manage the company’s marine cargo insurance program to ensure appropriate coverage for international shipments
Oversee cargo loss and damage claims, coordinating with carriers and insurers to drive timely resolution and recovery
Identify trends and implement improvements to minimize risk exposure
Develop, implement, and enforce global trade compliance policies, procedures, and training programs
Establish monitoring and auditing mechanisms to ensure compliance and identify risks
Lead continuous improvement initiatives to strengthen compliance frameworks and mitigate exposure to penalties or delays
Partner with key internal functions (Supply Chain, Sourcing, Legal, Finance, Tax, Audit, IT) to embed compliance into business processes
Select, onboard, and manage third-party providers including freight forwarders and customs brokers
Serve as the primary liaison with customs authorities and regulatory agencies, managing escalations and building strong external relationships
Represent the organization in industry forums and stay ahead of evolving global trade regulations
Provide strategic guidance to senior leadership on global trade regulations, tariff changes, and compliance risks
Translate regulatory changes into actionable business strategies that balance compliance with operational efficiency and growth
Oversee trade compliance systems, data, and reporting to ensure visibility into compliance performance
Leverage analytics to track key metrics (e.g., entry accuracy, duty spend, clearance timelines) and identify improvement opportunities
Lead, develop, and mentor a team of compliance professionals
Establish clear performance expectations and support career development and succession planning
Foster a culture of accountability, collaboration, and continuous improvement across global teams

Requirements

What you’ll need

Licensed Customs Broker (LCB)
Associate or bachelor’s degree from an accredited college or university
Minimum 10 years Customs, Import/export compliance, global forwarding, and/or marine cargo insurance experience
Minimum 4 years of experience leading and managing teams
Certified Customs Specialist (CCS) or equivalent international trade certification (preferred)
Advanced expertise in duty optimization, trade remedies, and tariff strategy (preferred)
Experience managing global freight forwarders, customs brokers, and external partners (preferred)
Strong project management experience with a track record of improving processes, systems, and compliance outcomes (preferred)
Excellent written and verbal communication skills with the ability to influence senior stakeholders (preferred)
High attention to detail with strong data analysis and reporting capabilities (preferred)
Demonstrated ability to manage multiple priorities in a fast-paced global environment (preferred)
Proficiency with trade compliance systems and Microsoft Office tools (preferred)
Knowledge of Harmonized Tariff Schedule and global supply chain operations (preferred).

Benefits

Comp & perks

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

import complianceexport compliancecustoms regulationstariff strategyduty optimizationHarmonized Tariff Scheduledata analysisglobal forwardingmarine cargo insurancetrade compliance

Soft Skills

leadershipcommunicationproject managementattention to detailinfluencingcollaborationcontinuous improvementmentoringproblem-solvingtime management

Certifications

Licensed Customs BrokerCertified Customs Specialist