Technical Service Representative

Uline

Technical Service Representative facilitating customer support and repairs for Uline products. Involves troubleshooting, product guidance, and coordination of repairs in Pleasant Prairie, WI.

Posted 7/30/2026full-timePleasant Prairie • Illinois, Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and technical problem-solving, with a focus on electrical and mechanical repair processes. Capable of coordinating repair parts and estimates while providing effective communication and support to both customers and internal departments.

Highest-signal resume keywords

Customer Support ExperienceElectrical ExperienceMechanical ExperienceTechnical SupportRepair Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Repair TechniquesElectrical SkillsMechanical SkillsProblem-SolvingEstimation Coordination

Soft Skills

CommunicationInterpersonal SkillsResourcefulness

Certifications & Qualifications

High School DiplomaBachelor's Degree Preferred

Industry Keywords

Technical SupportCustomer ServiceProduct ReturnsRepair Processes

About the role

Key responsibilities & impact

Repair products returned by customers including packaging tools and equipment.
Provide technical support to our customers through email and over the phone, offering solutions to prevent unnecessary product returns.
Act as a resource for departments, answering questions and supporting their repair-related needs.
Coordinate parts and estimates for repairs.

Requirements

What you’ll need

High school diploma or equivalent.
Bachelor's degree preferred.
Prior electrical and mechanical experience a plus.
2+ years of customer support experience a plus.

Benefits

Comp & perks

Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks Best-in-class, clean, modern facilities.
First-class fitness center with complimentary personal trainers.
Over four miles of beautifully maintained walking trails.