Uline

Customer Support

• Master all aspects of customer service management through a comprehensive hands-on training program
• Manage and develop a team of customer service representatives
• Set clear goals and evaluate team performance
• Provide constructive feedback
• Review department procedures and standards to identify areas for improvement

Customer Service Management Trainee

• Process customer orders
• Make product recommendations
• Handle account inquiries using world-class technology
• Answer product, pricing and shipping questions
• Build business relationships with customers over phone, email and chat
• Understand customer needs and recommend Uline's best solutions
• Help customers navigate Uline's website and online ordering

Bilingual Customer Support Specialist – Overnights

Operations

• Act as liaison between Corporate Operations, Warehouse, Branch Operations, and Outside Vendors regarding supply chain and velocity issues
• Provide feedback to Corporate Operations regarding process improvement and product storage issues
• Oversee the Supply Chain, Product Storage, and Velocity team
• Guide progress on Velocity Code planning, sizing, and slotting
• Analyze product movement data in a multi-building environment
• Ensure reports and code changes align with corporate Velocity SOPs

Warehouse Operations Analyst

Sales

• Recruit, train, develop and manage a sales team of 8–10 representatives
• Conduct regular joint sales calls with Sales Representatives and Account Managers
• Work closely with strategic accounts
• Work with national sales and training managers to implement effective sales strategies and training procedures
• Monitor and analyze sales goals
• Identify opportunities for improvement

Sales Manager

Inside Sales

• Support customers with special pricing requests
• Prepare quotes and address pricing inquiries
• Recommend tailored solutions
• Maintain accurate quote records and strong customer relationships through phone and email interactions
• Provide customer insights and feedback to help shape Uline product offerings
• Collaborate across Uline’s internal departments to meet customer needs

Inside Sales Representative – Quotes

• Lead by example on the warehouse floor alongside employees
• Ensure high levels of accuracy, productivity and safety
• Direct day-to-day warehouse operations across inbound, outbound and supporting departments
• Coach and develop warehouse managers leading 500+ employees
• Drive operational excellence through accountability and continuous improvement
• Deliver industry-leading service and same-day shipping
• Investigate operational challenges and remove barriers
• Implement practical, data-driven improvements to strengthen warehouse performance

Director of Distribution – Operations

• Process customer orders, make product recommendations and handle account inquiries using world-class technology
• Answer product, pricing and shipping questions
• Build business relationships with customers over phone, email and chat
• Understand customer needs and recommend Uline's best solutions
• Help customers navigate Uline's website and online ordering
• Deliver legendary service by identifying effective solutions supporting customers' business needs

Customer Service Representative – Bilingual

• Oversee operations of Uline’s Washington branch, including Warehouse, Customer Service, Sales, HR, IT and Facilities departments
• Supervise branch departments to consistently ensure impeccable customer service
• Ensure the 1-million-square-foot distribution center grounds exceed company standards
• Support recruitment and retention of top-tier talent and assist with employee relations
• Provide hands-on senior management
• Drive accountability through performance feedback

Operations Manager

Account Manager

• Manage and grow customer accounts within the assigned territory
• Run customer meetings and provide business solutions to customers across all industries
• Provide legendary customer service with support from the sales support team

Sales Account Representative

• Process customer orders, make product recommendations and handle account inquiries using world-class technology
• Answer product, pricing and shipping questions
• Build business relationships with customers over phone, email and chat
• Understand customer needs and recommend Uline's best solutions
• Help customers navigate Uline's website and online ordering
• Deliver legendary customer service and identify effective solutions supporting customers’ business needs

Customer Service Representative

System Administrator

• Manage Uline’s ServiceNow platform, including applications, modules and workflows, to meet business needs
• Troubleshoot platform issues and resolve incidents
• Ensure timely issue resolution and provide technical support
• Monitor system performance
• Manage upgrades and maintain user access
• Build custom dashboards and reports to identify trends
• Support continuous service improvement

ServiceNow System Administrator

Full-stack Engineer

• Drive the transition to a resilient, always-on microservices architecture on RedHat OpenShift
• Provide technical guidance to a team of Software Engineers, ensuring project support and strong performance
• Build and secure scalable cloud-native applications using Java and Spring Boot
• Enhance system observability and monitoring across thousands of microservices with DynaTrace, Grafana and Elastic Stack
• Streamline deployments with a GitOps-powered CI/CD pipeline built on Tekton and Argo CD

Senior Software Engineer

DevOps Engineer

• Own and manage the Configuration Management Database (CMDB), ensuring data is accurate, current and properly documented
• Develop reports and dashboards supporting audits, configuration status, lifecycle management and executive decision making
• Implement automated workflows, discovery tools and system integrations to improve data accuracy
• Establish and implement Configuration and Asset Management systems, standards and policies
• Collaborate across teams to gather and analyze data
• Translate findings into scalable CMDB capabilities

Senior Configuration Management Engineer

Security Engineer

• Administer and maintain IT security applications and systems
• Ensure reliability, scalability, and alignment with organizational security objectives
• Collaborate with IT and business teams to design and implement robust security procedures
• Contribute to the threat operations program, including personnel support, policy enforcement, and cybersecurity awareness initiatives
• Communicate technical security concepts to business users, developers, architects, and managers

IT Security Administrator

Compliance

• Review product descriptions and technical data to identify import/export classification in accordance with government standards
• Create and administer internal audit processes for accurate classifications and import entries
• Respond to inquiries from customs brokers, government agencies, internal and external customers, and vendors regarding international shipments
• Research and create processes related to regulatory issues, licenses, and government requirements
• Manage trade compliance programs, including follow-up, process improvements, internal communication, team training, and audit readiness