Operations Manager

Uline

Operations Manager leading Uline’s Washington branch distribution, customer service, sales, and support departments. Driving operational excellence, talent retention, accountability, and facility standards.

Posted 8/20/2026full-timeLacey • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $96,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in overseeing operations across multiple departments, ensuring exceptional customer service and effective personnel management. Proven ability to drive performance accountability and support talent recruitment and retention in a safety-sensitive environment.

Highest-signal resume keywords

Operations ManagementPersonnel SupervisionCustomer Service ExcellenceTalent RecruitmentPerformance Accountability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementGeneral ManagementWarehouse ManagementCall Center ManagementSales Management

Soft Skills

LeadershipEmployee RelationsPerformance Feedback

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Safety SensitiveDrug TestingEmployee Retention

About the role

Key responsibilities & impact

Oversee operations of Uline’s Washington branch, including Warehouse, Customer Service, Sales, HR, IT and Facilities departments
Supervise branch departments to consistently ensure impeccable customer service
Ensure the 1-million-square-foot distribution center grounds exceed company standards
Support recruitment and retention of top-tier talent and assist with employee relations
Provide hands-on senior management
Drive accountability through performance feedback

Requirements

What you’ll need

Bachelor’s degree
5+ years experience in operations or general management
Experience supervising personnel
Limited overnight travel
Warehouse, call center and/or sales experience a plus
Must complete a pre-employment hair follicle drug screening
Role is safety sensitive for drug testing purposes

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match that starts day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Best-in-class, clean, modern facilities
First-class fitness center